Air New Zealand Koru Terms and Conditions
The following terms and conditions are important and affect your rights as a Member of the Air New Zealand Koru Programme. They form part of your Membership Agreement, and you should read them carefully.
The following terms and conditions are important and affect your rights as a Member of the Air New Zealand Koru Programme. They form part of your Membership Agreement, and you should read them carefully.
Last updated 22 April 2026
The Koru Programme is a membership programme offered by Air New Zealand (Air NZ, we) to Koru Members (Member, you).
By applying for Koru Membership, you agree to these terms and conditions (Terms), which govern your membership to the Koru Programme.
Membership of the Koru Programme is not interchangeable with membership of any other programme or club.
We draw your attention to the following important provisions:
You may only hold one Koru Membership at any one time.
You must ensure your personal details are correct (including your name and date of birth) and notify us promptly if your contact details change. Inaccurate information may impact your ability to earn or use Airpoints and Status Points.
You must keep your Koru Card, your Koru number and your user name and password details for your online Air NZ Account secure.
You must present and quote your Koru number when you book a Qualifying Flight; make a Qualifying Purchase; or apply for a Direct Earn Financial Product, so that we can automatically accrue the Airpoints and Status Points to your Account.
You must not allow any other person to use your Koru number to try to earn Airpoints or Status Points on your Account and you must not use any other person's Koru number to earn Airpoints or Status Points on their Account, to do so would be engaging in fraud.
If you wish to make a claim for missing Airpoints or Status Points, you must submit a valid claim to us within 6 months of the Qualifying Flight or Qualifying Purchase (see paragraph 11 for requirements).
You are responsible for making your own enquiries in relation to any Koru Member Benefit that is provided by a third party, which you may wish to redeem.
You must comply with the relevant terms and conditions applicable to any Koru Member Benefit you wish to redeem.
Airpoints are not convertible into Cash in any circumstances.
You must not sell, assign or transfer Airpoints , Status Points or any Koru Member Benefit to any other person for Cash or any other form of consideration.
If you create or join a Shairpoints Account, you acknowledge that other members of your Shairpoints Account may use your Airpoints to redeem Rewards without notifying you or obtaining your permission prior to redeeming Rewards. You are fully responsible for the use and redemption of your Airpoints by other members of your Shairpoints Account.
For information about Air New Zealand's privacy practices, including how you can view, correct or delete your personal information please see our Privacy Statement.
You acknowledge and agree that by providing us with your email address we may send you commercial electronic messages including but not limited to Koru Programme communications, Shairpoints communications, Special Offers, and communications relating to online bookings made or commenced on our websites (including bookings that were not completed). You also consent to us and our select Koru Partners sending you Partner communications.
You may unsubscribe to our commercial emails at any time by clicking on the 'unsubscribe link' in our emails. You can also update your email communication preferences on the 'My Profile' page of our website, after signing into your online Air NZ Account.
Membership of the Koru Programme is personal to the Koru Member and is not transferable to any other person.
We reserve the right to accept or decline any application for Koru Membership. If your application is declined, we will inform you in writing. If we accept your application, we may issue you with a Koru Card with your name and Koru number on it or we will advise you by email.
Your Koru Membership will remain current until such time as it is terminated by either you or Air NZ pursuant to the termination provisions in paragraph 29.
Following the date that we become aware of the death of a Koru Member, the deceased Member's Koru Account, Shairpoints Account, Status Points, and all other Koru Member Benefits will be cancelled and become invalid. If we receive a written request by the executor of a Koru Member's estate to transfer the deceased Koru Member's current Airpoints balance (but not their Status Points) to the Koru accounts of the beneficiaries of the Koru Member's estate, we will do so if we are satisfied that the request is valid and lawful and if the request is made within 2 years of the death of the Koru Member.
Each Koru Card is only valid for use by the person named on the Koru Card and must not be used by any other person.
Koru Cards remain the property of Air NZ.
If your Koru Membership is terminated, you may no longer use your Koru Card and you must either destroy it or return it to Air NZ if requested.
You must notify Air NZ promptly if your Koru Card is lost or stolen.
You can use the digital fast join process to join the Koru Programme when shopping with an Koru Partner. You must activate your Account within 24 hours of your purchase to claim the Airpoints earned.
If you are resident in Australia, you are an "Australian Member" for the purposes of the Koru Programme.
If you are an Australian Member, any Airpoints that you earn will be converted by us at the time of redemption using a conversion rate that we determine, acting reasonably and having regard to the New Zealand and Australian dollar exchange rates.
Koru Members are able to earn Airpoints and Status Points to redeem Rewards and enjoy a range of Koru Member benefits.
Koru Member benefits include:
Various other benefits associated with your participation in the Koru Programme, as set out in these Terms.
We will change and update the Koru Member benefits from time to time. Visit the Koru section of our website for information about our current Koru Member benefits including eligibility criteria and mechanics.
Koru Members may earn Airpoints and Status Points on Qualifying Flights, Qualifying Purchases and through Direct Earn Financial Products.
In order to earn Airpoints and Status Points automatically, you must quote your Koru number (and if requested present your Koru Card) at the time of making a booking for a Qualifying Flight, making a Qualifying Purchase or at the time of applying for a Direct Earn Financial Product.
You cannot earn Airpoints or Status Points on Rewards you have redeemed using Airpoints. You cannot transfer your Airpoints or Status Points to another airline's frequent flyer programme.
In the event that Airpoints and/or Status Points have been accrued to your Account for travel that you also used to gain frequent flyer or loyalty benefits under another Airline's loyalty or frequent flyer programme, we will remove the relevant Airpoints and Status Points from your Account.
When you earn Airpoints and Status Points on Qualifying Flights, Qualifying Purchases, and through Direct Earn Financial Products, your Airpoints and Status Points should appear on the "My Balance" page of your online Air NZ Account within three months of the Qualifying Flight or Qualifying Purchase being made or within three months of the Airpoints being earned through Direct Earn Financial Products.
You may make a claim for missing Airpoints or Status Points:
Your claim must be received by Air NZ within 6 months of the following:
You may submit your claim for missing Airpoints or Status Points online, through the "Claim missing Airpoints" function of your online Air NZ Account. Alternatively, you may submit your claim to the Air NZ Contact Centre.
You must provide the following evidence as part of your claim:
If you wish to make a claim for missing Airpoints or Status Points earned through a Direct Earn Financial Product, submit your claim to your Direct Earn Financial Product provider within 6 months of the date you earned the missing Airpoints or Status Points, or such sooner time as is required by your Direct Earn Financial Product terms and conditions.
In the case of Status Points earned on a Qualifying Flight as a benefit of your Direct Earn Financial Product, you must still be a Nominated Earner of the Direct Earn Financial Product the claim is for (and the Direct Earn Financial Product account must be open), at the time that a claim is made for missing Status Points to be eligible for the missing Status Points.
To earn Airpoints and Status Points for travel on a Qualifying Flight, you must be the person named on the Ticket and you must have flown on the Flight. In the case of Status Points earned on a Qualifying Flight as a benefit of your Direct Earn Financial Product, you must be the Nominated Earner of the Direct Earn Financial Product at the time you fly on the Qualifying Flight to be eligible to earn the Status Points.
The amount of Airpoints and Status Points that can be earned from travel on Qualifying Flights will vary depending on whether the Flight is an Air NZ Operated Flight or a Partner Airline Flight, the Airpoints and Status Points earning rates for the relevant Partner Airline, your booking class, the product type purchased, and the date of travel. If you hold a Direct Earn Financial Product, the terms and conditions applicable to your Direct Earn Financial Product may also affect the number of Status Points that you are eligible to earn on Qualifying Flights.
We may vary the Airpoints and Status Points earning rates from time to time, acting reasonably.
To estimate the number of Airpoints and Status Points you could earn on a Qualifying Flight, refer to the Koru Look Up Table at www.airnzpoints.co.nz.
12.1 Air New Zealand operated flights
Travel booked in booking classes N, X, I and R on Air NZ Operated Flights do not earn Airpoints or Status Points. Travel booked in booking class F does not earn Airpoints but does earn Status Points.
Infant Tickets do not earn Airpoints or Status Points.
Travel booked and paid for using Airpoints or another airline's frequent flyer points or loyalty programme points do not earn Airpoints or Status Points.
Airpoints and Status Points will be calculated per sector of your booking and will reflect the Booking Class you travel in for each Sector in the booking.
12.2. Partner Airline flights
You can earn Airpoints and Status Points on Partner Airline Flights provided the travel is booked in a booking class that the Partner Airline has determined is eligible to earn Airpoints and Status Points. See the Koru Look Up Table to estimate the Airpoints and Status Points you could earn on Partner Airline Flights. See Earning on flights for further information, and Star Alliance for earning on Alliance flights.
Status Points can be earned on some Partner Airline Flights but not all. See our Status Points information on our website for up-to-date information on which Partner Airline Flights can earn Status Points.
Booking class eligibility, and Airpoints and Status Points earning rates may be changed from time to time without prior notice. However we will always honour the Airpoints earning rates published as at the date of travel on a Qualifying Flight.
Airpoints may not be earned on staff, discount, free, net wholesale, certain corporate or travel industry rates.
You may earn Airpoints by making Qualifying Purchases with Air NZ and Participating Retailers.
We will vary the range and type of Qualifying Purchases and Participating Retailers from time to time.
Where a Qualifying Purchase includes a booking or receipt addressed to a named individual, you must be the person named in the booking or receipt. If the Qualifying Purchase is for car hire, you must have actually hired the car yourself.
The amount of Airpoints you can earn on Qualifying Purchases will vary depending on the earning rates applicable to the relevant Participating Retailer, the type of purchase made, the purchase price and the date of the purchase. Check to earn rate details with the relevant Participating Retailer.
Not all purchases made with a Participating Retailer will be Qualifying Purchases. Participating Retailers may specify which purchases will be Qualifying Purchases and eligible for Airpoints. Please check with the Participating Retailer before you make your purchase to confirm if the purchase is a Qualifying Purchase and will earn you Airpoints.
All Qualifying Purchases made with a Participating Retailer will be subject to the Participating Retailer's terms and conditions.
We will update your Airpoints balance with the Airpoints you have earned through Qualifying Purchases only after the relevant Participating Retailer has informed us of the Qualifying Purchase. This may be up to 12 weeks from the date of your Qualifying Purchase.
Your Airpoints will remain valid for four years from the date they were accrued to your Account. Following four years from accrual, the Airpoints will expire and be removed from your Account on the anniversary of the day you joined the Koru Programme.
You may use your Airpoints to redeem Rewards.
We will change and update the range of Rewards available from time to time. Visit our website for a list of current Rewards.
The following requirements apply to all Rewards:
You may use your Airpoints to redeem Flight Rewards. These include travel on most Air NZ Operated Flights and Partner Airline Flights, subject to availability.
We will determine the redemption rate by which you can use your Airpoints to redeem Flight Rewards and we may change this rate from time to time, acting reasonably. This rate will change depending on a number of factors, including but not limited to whether your Flight is an Air NZ Operated Flight or a Partner Airline Flight, the booking class, time of travel, load factors, and whether it is a domestic or international Journey.
Flight Rewards are not available for travel industry rebated Tickets or group Tickets.
In the event of a flight delay, we reserve the right to postpone your Reward Travel dates at our sole discretion, acting reasonably, if we provide you with at least 24 hours' notice. If we do this we will make alternative Reward Travel arrangements for you.
If your Reward Travel involves travel on a Partner Airline, you must comply with that airline's terms and conditions, applicable fare rules and conditions of carriage. Air NZ is not responsible for your travel on Partner Airlines and the provision of Flight Rewards to you by Partner Airlines. Partner Airline Flights must be requested at least 3 business days prior to the day of departure.
Flight Reward Tickets are subject to applicable Fare Rules and Conditions of Carriage. See the Fare Rules for your Ticket to determine if you are entitled to change or cancel your Ticket and to determine the applicable change fees, cancellation fees, fare upgrade costs and service fees. Any such fees must be paid in Cash. Some Flight Reward Tickets may not permit changes or cancellations, check the Fare Rules before booking.
If your Flight Reward Ticket is for a Journey that commences in New Zealand and is purely a domestic Journey (subject to a domestic Ticket with no international sectors) you may use your Airpoints to pay the taxes and surcharges included in your fare. If your Journey does not commence in New Zealand and or includes international sectors, you cannot use your Airpoints to pay any taxes, levies or surcharges associated with your Flight booking.
The amount of Airpoints needed to redeem a Flight Reward Ticket with a Partner Airline may differ from the Cash price offered by Partner Airlines for the purchase of similar products or services, outside of the Koru Programme.
16.1. Discounted Long Haul Redemption Fares
Koru Black, Koru Platinum, Koru Gold, Koru Silver, and Koru Club Members may use their Airpoints to redeem Discounted Long Haul Redemption Fare in Business Premier Class on Air NZ Operated Flights.
Discounted Long Haul Redemption Fares are subject to strictly limited availability and may only be booked in limited booking classes. Discounted Long Haul Redemption Fares are not available on all routes or all Flights.
16.2. Upgrades
As a Koru Member you may choose to use your Airpoints to redeem an Upgrade when travelling on an Air NZ Operated Flight with an Air NZ Ticket. You may also use your Airpoints to redeem a Star Alliance Upgrade when travelling on a Star Alliance Partner Airline in limited Star Alliance booking classes and subject to relevant Star Alliance partner booking terms.
We will change the type of Upgrades that are available to Koru Members from time to time. Visit our website for a list of current Upgrade options.
To make an an Upgrade request, you must have a confirmed Flight booking. Each Upgrade request is for a single oneway Sector, not for a whole Journey.
When considering your Upgrade request, we will take into account a number of factors including: seat availability, aircraft capacity control and catering. Your Upgrade request is not guaranteed. Sometimes, due to operational requirements, we may need to reverse an Upgrade, even if it has previously been confirmed. If we do not confirm an Upgrade request, or need to reverse a confirmed Upgrade, we will refund the applicable Airpoints to your Account, or credit the Recognition Upgrade back to your Account (unless expired), as applicable.
Upgrades are not available on all Air NZ operated and Star Alliance operated Flights. For example, Upgrades cannot be requested for travel industry fares, prize and promotional Tickets, grabaseat™ greenlight fares and Flights booked in certain discounted or low cost booking classes, including F class.
If you use an Upgrade to upgrade your Service Class on a Journey departing from London, you will be required to pay in Cash the additional Air Passenger Duty that will apply to your Journey.
You will earn Airpoints and Status Points on your Qualifying Flight according to the earn rate of the original fare purchased, prior to the Upgrade being requested.
If your Upgrade request is confirmed by Air NZ, and you subsequently decide to cancel the Upgrade but still wish to travel on the same Flight, your request will be subject to the original Ticketed Booking Class being available. Fees and fare conditions of the new booking will apply.
If you hold Koru Black, Koru Platinum, Koru Gold or Koru Silver Tier Status, you will receive certain Recognition Upgrades when you qualify or re-qualify for your Tier Status for use on Air NZ Operated Flights. Recognition Upgrades are not available if you hold Gifted Koru Platinum, Gifted Koru Gold or Gifted Koru Silver Tier Status. Recognition Upgrades may be requested within 12 months of the day you become eligible or re-eligible for your Koru Black, Koru Platinum, Koru Gold or Koru Silver Tier Status. If you move up a Tier Status level at any time during your Membership Year, any unused Recognition Upgrades will be expired from your Account and will be replaced with new Recognition Upgrades applicable to your new Tier Status. If you make a travel booking with a Recognition Upgrade and later wish to change your travel arrangements, your Recognition Upgrade will be deemed to have expired if (a) at the date of changing your travel arrangements, you no longer hold the applicable Tier Status that enabled you to earn the Recognition Upgrade; or (b) if the date of travel is in a new Membership Year.
You may not combine Recognition Upgrades, Upgrade Request Using Airpoints or a OneUp Upgrade to move multiple cabin classes for any single sector of your flight. The exception is, you can combine two long-haul Recognition Upgrades to request an upgrade from Economy to Business Premier on one sector. These must be applied at the same time from the same member's account and from the same membership year.
If you are travelling with children aged between 2 and 12 years old, any Upgrade request you make must also include a corresponding Upgrade request for the children travelling with you.
16.3 Other Upgrades
If you purchase a OneUp Upgrade, or an Airport Upgrade at check-in, you will earn Airpoints and Status Points on your Qualifying Flight according to the earn rate of the original fare purchased, prior to the OneUp or Airport Upgrade being purchased.
You may use your Airpoints to redeem a range of Non-Flight Rewards.
A list of current Non-Flight Rewards is available at "Spending Airpoints ™" page.
The redemption rates offered through the Koru Programme for Non-Flight Rewards may differ from the Cash prices offered by Koru Partners for the purchase of similar products or services, outside of the Koru Programme. There is no relationship between the Cash price offered by a Non-Airline Partner and the redemption rates offered through the Koru Programme for Non-Flight Rewards (e.g. car rentals hire).
17.1. Car Rental Rewards
You may use your Airpoints to redeem certain Car Rental Rewards that we may offer from time to time, subject to booking restrictions and availability.
Requests made via the Air NZ Contact Centre for Car Rental Rewards must be made at least one business day prior to the date of the car hire pick up.
You may register any person in your Household as a "Giftee" on your Gifting Register, provided that the person resides in the same Household as you and has the same residential address.
You can register a person as a "Giftee" through the "Gifting Register" function, after you have signed in to your online Air NZ Account. Alternatively, you may do so by contacting the Air NZ Contact Centre.
We will charge a fee for adding a person as a Giftee on your Gifting Register if they are not a Koru Member. When you register a Giftee, you must declare if the Giftee resides in the same Household as you.
We reserve the right to ask you to provide us with written evidence to confirm that a Giftee resides in the same Household as you. An example of satisfactory written evidence is a utilities bill issued within the last 3 months. You must tell us promptly if any Giftee on your Gifting Register stops residing in the same Household as you.
You may remove a Giftee from your Gifting Register at any time.
You may gift Rewards to a Giftee on your Gifting Register, provided that you redeem and gift the whole of the Reward to the Giftee. It is not possible to redeem and gift part of a Reward.
Giftees and other Koru Members cannot make any top-ups or transfers of Cash or Airpoints to help cover any shortfall if you have insufficient Airpoints to redeem and gift the whole of a Reward.
We will monitor your Gifting Register to ensure that you are using your Gifting Register in compliance with these Terms.
18.1. Gifting Rewards for Koru Gold, Koru Platinum and Koru Black
Koru Members with Koru Gold or Gifted Koru Gold Tier Status may nominate up to 2 people as their Giftees, who do not need to reside in the same Household as the Koru Member.
Koru Members with Koru Gold or Gifted Koru Gold Tier Status may gift Rewards to their Giftees.
Koru Members with Koru Platinum Tier Status may nominate up to 4 people as their Giftee, who do not need to live in the same Household as the Koru Member.
Koru Members with Koru Platinum Tier Status may gift Rewards, Recognition Upgrades and Upgrade Requests Using Airpoints to their Giftees.
Please refer to the Air NZ website for details and restrictions on gifting Rewards by Koru Gold, Koru Platinum and Koru Black Members.
Koru Members earn Status Points on certain Qualifying Flights and on some Direct Earn Financial Products. Koru Members may not share or transfer their Status Points to any other person.
We may vary the Status Points earning rates from time to time, acting reasonably.
Status Points are used to determine if a Koru Member qualifies for Koru Black, Koru Platinum, Koru Gold or Koru Silver Tier Status. You will qualify for Koru Black, Koru Platinum Koru Gold or Koru Silver Tier Status if you meet our Tier Status requirements published on our website. We may vary the requirements for achieving Tier Status from time to time, acting reasonably. If we do so we will publish the new requirements on our website and we will also give you two months advance notice of any material changes to these requirements.
Koru Members with Koru Black, Koru Platinum Koru Gold or Koru Silver Tier Status are entitled to certain Frequent Flyer Benefits, which we may vary from time to time. Visit our website for a list of current Frequent Flyer Benefits.
Koru Black, Koru Platinum Koru Gold or Koru Silver Tier Status will be valid for a 12 month period starting from the date your Tier Status becomes effective. However if during the 12 month period, you qualify for a higher Tier Status, we will promptly change your Tier Status to the higher Tier Status. Your new higher Tier Status will then be valid for 12 months. The lower Tier Status Benefits will expire immediately from your Account and the higher Tier Status Benefits applied.
We will review your eligibility for qualification or re-qualification of Tier Status at the end of every 12 month qualification / re-qualification period at which time any existing benefits will be expired and be replaced with any benefits, where applicable, of your new membership status.
If you breach any of these Terms, we reserve the right to suspend your Tier Status for a period of time that we consider reasonable without any compensation to you.
This section does not apply to members who earn Gifted Koru Silver, Gifted Koru Goldor Gifted Koru Platinum Tier Status.
19.1. Koru Platinum Nominees
Koru Members with Koru Platinum Tier Status may nominate one other Koru Member to be their "Koru Platinum Nominee" each Membership Year.
A list of the current Koru Platinum Nominee privileges can be found on the Koru section of our website.
19.2 Koru Circle.
Koru Circle is an exclusive benefit available to Members with Koru Black Tier Status where once per Membership Year, the Member may select either:
A list of Koru Circle privileges can be found on the Koru Section of our website.
19.3. Lounge Access for Koru Members with Koru Black, Koru Platinum, Koru Gold and Koru Silver Tier Status
Koru Members with Koru Black, Koru Platinum, Koru Gold, Nominated Koru Gold, Koru Silver, or Nominated Koru Silver Tier Status may enjoy certain Lounge access privileges which may vary from time to time. Visit our website for a list of the current Lounge access privileges.
When accessing any Lounge, you must fully comply with the relevant Lounge Access Terms of Use and Koru Club Terms and Conditions, including the Minimum Access Requirements.
Lounge Vouchers issued to Koru Silver and Gifted Koru Silver Tier Status Members may only be used at Air NZ operated and branded Lounges. If not used, they will expire if the Koru Silver or Gifted Koru Silver Member qualifies for a higher Tier Status or fails to re-qualify for Koru Silver or Gifted Koru Silver Tier Status, as the case may be. Lounge Vouchers may only be used by the Koru Silver and Gifted Koru Silver Member and their Guest. The Lounge Vouchers cannot be transferred to any other person and cannot be exchanged or redeemed for Cash.
From time to time, Lounge Vouchers may be issued to Nominated Earners of certain eligible Direct Earn Financial Products in accordance with the terms and conditions of the Direct Earn Financial Product. Any such Lounge Vouchers may only be used at Air NZ operated and branded Lounges and may only be used by the Nominated Earner and one guest. These Vouchers cannot be transferred to any other person, and cannot be exchanged or redeemed for Cash.
As a Koru Member, you may join a Shairpoints Account to combine your Airpoints with the Airpoints of up to ten Koru Members.
If you join a Shairpoints Account, your Airpoints may be used to redeem Rewards by the Owner or other Spenders of the Shairpoints Account without any notice to you.
Shairpoints Accounts are subject to the following membership requirements:
An Owner may nominate one or more of the members of their Shairpoints Account to be "Spenders". The remaining members of the Shairpoints Account will be "Non-Spenders".
The Owner may change the status of any member of their Shairpoints Account from Spender to Non-Spender and vice versa at any time.
The Owner and the Spenders may use all Airpoints in the Shairpoints Account to redeem Rewards. The Non-Spenders cannot use the Airpoints in the Shairpoints Account to redeem Rewards, except that they may redeem the Airpoints they have earned themselves, if not already redeemed by the Owner or Spenders.
A Koru Member's Airpoints Advance is not included in the Airpoints in the Shairpoints Account and therefore cannot be redeemed by other Spenders.
If an invitee accepts an invitation to join an Owner's Shairpoints Account:
will be combined with the Airpoints of the Owner and the other members of the Shairpoints Account to make up the total of the Shairpoints Account Balance.
All combined Airpoints in a Shairpoints Account Balance may be redeemed by the Owner and or the Spenders in their absolute discretion.
Air NZ is not responsible for resolving any disputes that may arise between members of a Shairpoints Account. Air NZ has no liability for any activity in relation to your Airpoints Balance and your Account if it is conducted by a member of your Shairpoints Account. Air NZ has no obligation to make any enquiries about activities in your Account if the activities are conducted by another Member or the Owner of your Shairpoints Account.
The Airpoints in the Shairpoints Account that are the oldest will be redeemed first, irrespective of whether any of the Shairpoints Account members are eligible for non-expiry of Airpoints. If one or more Shairpoints Account members have Airpoints in their Accounts with the same age and some of those Airpoints are being redeemed, Airpoints will be deducted evenly from the applicable Shairpoints Account members' Accounts. Airpoints available through an Airpoints Advance will only be available to the member who holds the Airpoints Advance.
20.1. Leaving or closing a Shairpoints Account
A Shairpoints Account member may elect to leave a Shairpoints Account at any time.
The Owner may remove a Shairpoints Account Member from their Shairpoints Account at any time.
If you leave or are removed from a Shairpoints Account: (a) all Airpoints in your Account at the date of exiting Shairpoints will be deducted from the Shairpoints Account Balance; (b) you may continue to redeem your own Airpoints; and (c) you remain liable to repay any Airpoints withdrawn from your Airpoints Advance including the Airpoints withdrawn by other Shairpoints Account members prior to you leaving the Shairpoints Account.
Following notification that an Owner of a Shairpoints Account has died, we will close the Shairpoints Account.
An Owner may close their Shairpoints Account at any time. Following closure, we will notify the other members of the Shairpoints Account that the Account has been closed.When a Shairpoints Account is closed: (a) each Koru Member may continue to redeem their own Airpoints that are credited to their own Koru Account; and (b) each Koru Member remains liable to repay any Airpoints withdrawn from that Member's Airpoints Advance even if such Airpoints Advance was withdrawn prior to closure of the Shairpoints Account.
We may suspend your Shairpoints Account if we reasonably believe that the Shairpoints Account has been used in breach of the Terms or if we reasonably suspect that there has been any actual or attempted fraudulent activity in respect of the Shairpoints Account.
We may charge you a reasonable fee for the services you ask us to provide. For example, we may charge you a service fee if you ask us to: replace your Koru Card, add a non-Koru Member Giftee to your Gifting Register, or send you a Koru Membership statement in the post. We may change the fees associated with the Koru Programme from time to time, acting reasonably. We will always inform you of the relevant fee before carrying out the relevant service.
Provided you are a Koru member, reside in New Zealand, are aged sixteen years and over and Air New Zealand has your current address:
Your activation and use of the OneSmart Account associated with your OneSmart Card is subject to the OneSmart terms and conditions.
Following activation of your OneSmart Account, you may earn Airpoints on Eligible Purchases made using your OneSmart Account at an earning rate that we will determine and update from time to time, acting reasonably. Any flights purchased directly from Air New Zealand using your OneSmart Account will not earn Airpoints on your OneSmart.
Once activated, your OneSmart Account can be used until it is either closed in accordance with the OneSmart Account Terms and Conditions, or your Koru Membership is terminated, whichever happens first.
OneSmart Account fees will apply to certain transactions and services carried out in relation to your OneSmart Account. These fees can be viewed at https://www.airnzonesmart.co.nz/#fees and are subject to change from time to time.
To the extent of any inconsistency between this paragraph and any other term in these Terms expressly dealing with the OneSmart Account, the OneSmart Account Terms and Conditions shall prevail.
OneSmart is an unsecured debt security issued by EML Payment Solutions Limited (8079483) (the "Issuer"). OneSmart is not guaranteed by any person. EML is solely responsible for the repayment of your OneSmart facility. View the Product Disclosure Statement and Supplementary Product Disclosure Statement for more detail. Information has been prepared without taking into account your objectives, financial situation or needs and you should consider the appropriateness of the information about the OneSmart facility before making any decisions about whether to acquire or continue using the prepaid facility.
Eligible purchases do not include money orders, traveller's cheques, gambling chips, flights purchased directly from Air New Zealand. You do not earn Airpoints when loading funds to your OneSmart Card, transferring funds to another currency balance or another member's OneSmart Card or when withdrawing funds from ATMs or cashing out your OneSmart Card balance. Purchases that are reversed, refunded or charged-back are also ineligible for points earn, in addition to fees incurred.
If you are the Nominated Earner of a Direct Earn Financial Product, you may earn Airpoints and/or Status Points in accordance with the terms and conditions of your Direct Earn Financial Product and these Terms. You may also be eligible for certain other Koru Member Benefits.
If you make purchases with your Direct Earn Financial Product, the purchases must be 'Eligible Purchases' to earn Airpoints and/or Status Points.
Except in respect of any Koru Member Benefits provided by Air NZ, to the extent that there is any inconsistency between these Terms and the terms and conditions applicable to your Direct Earn Financial Product, the terms applicable to your Direct Earn Financial Product shall prevail.
If you hold more than one Direct Earn Financial Product, the Koru Member Benefits you may be entitled to as a holder of these cards (including any bonus Status Points to be earned) are not cumulative. However, Lounge Vouchers entitlements are cumulative.
If your Direct Earn Financial Product is closed by your card issuer for non-payment of your Direct Earn Financial Product account, we may remove any Airpoints and Status Points from your Koru Account that were accrued in respect of the unpaid portion of your Direct Earn Financial Product.
If the Nominated Earner of a Direct Earn Financial Product joint account dies, 100% of the Airpoints accrued from that person's joint account (but not any Airpoints earned by any other means), that have not yet been redeemed, may be transferred from the Nominated Earner's Koru Account to the other joint account holder's Koru Account, if:
In the case of either separation or divorce, 50% of the Airpoints earned from a joint Direct Earn Financial Product joint account, and which have not yet been redeemed, may be transferred from one joint account holder's Koru Account to the other joint account holder's Koru Account - as long as both Koru Members provide Air NZ with their written authorisation for this transaction.
23.1. Airpoints Advance
An Airpoints Advance facility is available to eligible cardholders who are the Nominated Earners of certain Direct Earn Financial Products and may also be available, from time to time, to eligible account holders of select Participating Retailer accounts. Please check with the bank that has issued your Direct Earn Financial Product to confirm if you satisfy their "Nominated Earner" and other eligibility requirements for use of the Airpoints Advance facility.
The Airpoints Advance facility enables Nominated Earners of eligible Direct Earn Financial Products and account holders of select Participating Retailer accounts to overdraw Airpoints in their Airpoints Account, up to a specified limit, to enable them to redeem Rewards.
We reserve the right to amend or withdraw the Airpoints Advance facility at any stage.
Where a Member holds more than one Direct Earn Financial Product which entitles them to obtain an Airpoints Advance, the Member will only be entitled to an Airpoints Advance for the Direct Earn Financial Product which has the highest Airpoints Advance limit, and the Member will not be entitled to an Airpoints Advance entitlement for any of their other Direct Earn Financial Products.
The Member has 12 months from the date they cease to be the Nominated Earner of a Direct Earn Financial Product account; or the date that they cease to be the account holder of a select Participating Retailer account; or the date on which the Airpoints Advance is withdrawn (as applicable), to earn sufficient Airpoints to repay any outstanding Airpoints Advance. If the Member does not hold another Direct Earn Financial Product or select Participating Retailer account that entitles that Member to an Airpoints Advance, then the Member must repay the outstanding Airpoints Advance in its entirety. If the Member is entitled to Airpoints Advance under another Direct Earn Financial Product or select Participating Retailer account, the Member is only required to repay the difference between the amount withdrawn against that higher Airpoints Advance and the new Airpoints Advance limit ("Airpoints Deficit"). Members shall repay the Airpoints Deficit by earning or purchasing Airpoints in accordance with these Terms.
If the Member does not earn sufficient Airpoints to reverse the Airpoints Deficit, or otherwise repay the Airpoints deficit, within 12 months we may choose to close that Member's account. Air New Zealand may seek recovery of the Airpoints Deficit which may include sending the debt to a collection agency for recovery of any Airpoints deficit.
The Member will be liable for any resulting costs pursuant to these Terms in relation to the recovery of the monetary value of any Airpoints owed.
23.2. Non Expiry of Airpoints for Nominated Earners of Direct Earn Financial Products
Notwithstanding the Airpoints expiry provisions in paragraph 14, Airpoints earned by Nominated Earners of certain Direct Earn Financial Products will not expire for so long as the person remains the Nominated Earner for the applicable Direct Earn Financial Product account.
As soon as the Koru Member is no longer the Nominated Earner for a relevant Direct Earn Financial Product account, all of their unused Airpoints that were earned four or more years ago and would have otherwise expired under paragraph 14 will immediately expire and be removed from their Account.
Certain credit or charge cards permit card holders to convert their credit or charge card reward points into Airpoints, in accordance with the relevant credit or charge card terms and conditions. Where such cards permit conversion of rewards points into Airpoints, the terms and conditions of the relevant card issuer and the terms and conditions of the credit or charge card, apply to the conversion. Conversion of reward points into Airpoints is only available in some countries. Please contact your credit card issuer for full details including details on membership eligibility and transfer fees. Once credit or charge card reward points are converted into Airpoints, the transaction cannot be reversed (unless the reversal is to correct an error or to remove Airpoints for purchases that have been refunded).
When you convert credit or charge card reward points into Airpoints, your Airpoints should appear on the "My Balance" page of your online Air NZ Account within three months of the conversion being requested. If you wish to make a claim for missing Airpoints converted from credit or charge card reward points, submit your claim to the card issuer within 6 months of the date you converted the missing Airpoints, or such sooner time as is required by your credit or charge card terms and conditions.
25.1 HSBC Star Alliance Credit Card
Available to Australian residents only.
If you hold an HSBC Star Alliance Credit Card and are enrolled in the Star Alliance Rewards Program, you may be eligible for Gifted Silver or Gifted Gold Tier Status, and the following terms would apply:
For more details, see our website, the Star Alliance Rewards Program Terms and Conditions and the HSBC Star Alliance Credit Card product information.
Any notice given by us to you pursuant to these Terms and will be deemed to have been given and received by you if we email the notice to you at the last email address you provided to Air NZ.
You must promptly notify us of any changes to your contact details, including residential, postal and email address changes. If you change your name you will need to notify us in writing and provide written proof of the name change.
Air NZ makes no representation about your tax liability as a result of your participation in the Koru Programme, including your use or redemption of any Reward and use of Koru Member Benefits.
You are responsible for any taxes and fees levied or required to be paid by any law or government taxing authority in connection with your Koru Membership, including your redemption of Rewards.
Koru Members who gift Rewards or transfer Airpoints in accordance with these Terms, for example by using Shairpoints, should discuss their tax obligations with a professional advisor.
We will not issue you with a tax invoice in respect of any Airpoints earning or transfer or your use of Airpoints to redeem Rewards.
We may make changes to these Terms from time to time. When we make changes, we will update these Terms on our website. We will also specify the date of the last update.
The changes we may make to these Terms include but are not limited to changing: the types of Koru Memberships available; the requirements relating to Tier Status and the types of Tier Status; the Koru Member Benefits; the Airpoints and Status Points earning rates; and the redemption rates for Rewards. For example, we may vary the type of Flights and booking classes which can be used to earn Airpoints or which can be redeemed for Flight Rewards.
Whilst we will endeavour to provide valuable Koru Member Benefits to Koru Members, we will need to review, update and change the types of Koru Member Benefits available from time to time. Changes to Koru Member Benefits may reflect, for example, changes in our business relationships with different Partners and changes in the supply or customer demand for certain Rewards.
Our Koru Partners may also change from time to time. Koru Partners may discontinue their participation in the Koru Programme and their provision of Rewards at any time without notice.
You may terminate your Koru Membership at any time by providing notice in writing to Air NZ.
If a Koru Membership is terminated by either the Koru Member or by us (other than due to death of the Koru Member), any Airpoints and Status Points the Koru Member has earned but not redeemed prior to termination will be forfeited with no compensation.
Koru Membership will automatically terminate on the death or bankruptcy of a Koru Member in accordance with paragraph 6.
Your Koru Account may not have a negative Airpoints balance but if it does, it may be closed without notice.
Air NZ may terminate or suspend your Koru Membership or cancel or suspend your right to access to Koru Membership Benefits by notice in writing if we reasonably believe that you have:
If we decide to discontinue the Koru Programme we may terminate your Koru Membership by giving you 3 month's written notice.
If we cease to operate as an airline, we may terminate Koru Membership any time without notice.
Subject to applicable consumer protection laws and to the fullest extent permitted by law, you agree that Air NZ will have no liability (in negligence, tort, breach of contract, or otherwise) for any loss or damage (including direct or indirect loss, or special or consequential loss or damage) arising out of or in connection with:
Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by negligence or for fraud and fraudulent misrepresentation.
To the fullest extent permitted by law, Air NZ makes no warranties (express or implied), and makes no representations with respect to:
These Terms shall be governed by and construed in accordance with the laws of New Zealand. You and Air NZ consent to the exclusive jurisdiction of the courts of New Zealand in connection with any legal action that may arise in relation to these Terms, your Koru Membership and/or the Koru Programme.
Where a translation of these Terms is made available in a language other than English, in the event of a conflict between the English version of these Terms and any translation, the English Version shall prevail.
Air NZ holds registered trademarks for: "Airpoints ™" and "A".
If any term or provision of these Terms is held to be illegal, invalid or unenforceable it will be severed from the Terms without affecting the legality, validity or enforceability of the remaining provisions.
Additional information about the Koru Programme may be found on the Air NZ website. To the extent of any inconsistency, these Terms, as amended from time to time, shall prevail.
We reserve the right to audit each Account and Koru Membership. We reserve the right to amend, debit and correct the Airpoints and/or Status Point balance, or any other Koru Member Benefit in an Account if we identify any inaccuracy (due to our mistake or otherwise), or if we identify that the Qualifying Flight or Qualifying Purchase was not paid for in full.
In these Terms:
The terms used in these Terms and Conditions have the following meanings:
Account means the record we maintain of the Airpoints you have earned through Qualifying Flights and Qualifying Purchases, the Airpoints deducted from your Account following the redemption of your Airpoints for Rewards, and also includes a record of the Status Points you have earned.
Airpoints Mall means an Airpoints branded online shopping mall at https://airpoints-mall.co.nz.
Air New Zealand, Air NZ, we and us means Air New Zealand Limited.
Air NZ Account means the online Koru account that you may access as a registered user of our website with your Koru login and password to view your Airpoints balance details.
Air NZ Operated Flight is a Journey taken only on a Flight and Flight number pursuant to an Air NZ Ticket that is operated by Air NZ, Air Nelson Limited, Mount Cook Airline Limited (excluding Mount Cook Airline Scenic Flights) or an Airshare Flight.
Airpoints Advance means the Airpoints Advance facility offered to Nominated Earners of certain Direct Earn Financial Products, and to eligible account holders of select Participating Retailer accounts, in accordance with these Terms.
Airpoints means the Koru Programme frequent flyer loyalty points that you earn as a Member of the Koru Programme through your purchase of Qualifying Flights and Qualifying Purchases in accordance with these Terms; being the Airpoints that Air NZ accrues to your Account and deducts from your Account when you use your Airpoints to redeem a Reward or when your Airpoints expire in accordance with these Terms.
Airshare Flight is a Flight with a block of seats available to be sold by Air New Zealand (and treated as if it were an Air New Zealand Flight number and aircraft) on another carrier's aircraft e.g. Aircalin NZ362 and NZ365.
Australian Member is a Koru Member who resides in Australia and who supplies us with an Australian residential/home address.
Award Ticket is a Ticket issued by Air NZ for travel on an Air New Zealand Operated Flight in exchange for you redeeming a specified number of Airpoints.
Banked Year is an additional 12 months of membership at the applicable Koru tier (including Koru Platinum or Koru Black) that can be saved to a Member’s account for future use. It may be used to extend that tier if the Member does not meet the qualification or retention criteria, or retained for use at a later time.
Cash means any payment method that is accepted by the relevant vendor (such as approved credit cards, cash, or EFTPOS) but excludes payment with Airpoints or with the frequent flyer or loyalty points of any other loyalty programme and also excludes cash vouchers that may be purchased using Airpoints from time to time for use with certain Koru Partners.
Codeshare Flight means an international Flight that a Ticket shows as being the service of one airline but that is provided by an aircraft operated by another airline under an agreement between the two airlines.
Direct Earn Financial Product means a credit card, charge card, home loan or other financial product or facility, that is approved by Air NZ to be a 'Direct Earn Financial Product', and is issued by an Koru Partner in New Zealand to a New Zealand resident, use of which enables the Nominated Earner of the Direct Earn Financial Product account to earn Airpoints and/or Status Points based on the actual value of purchase transactions made using the Direct Earn Financial Product and/or earn Status Points based on a Qualifying Flight and in accordance with these Terms and the terms and conditions of the issuing bank.
Discounted Long Haul Redemption Fares are long-haul fares (international sectors, other than between NZ and Australia, the Pacific Islands or within the Pacific Islands) on Air NZ Operated Flights that are only available for purchase with Airpoints and may only be booked in limited booking classes.
Eligible Purchases means purchases made either with your OneSmart Account or your Direct Earn Financial Product (as applicable), excluding:
** As of 1 April 2021, customers are no longer able to apply for Credit Card Repayment Insurance Policy when opening a new credit card account.
Flight means any One Way travel (without a Stopover) on an airline's operated scheduled air service that keeps the same Flight number even if there is a change of aircraft. Travel on the same aircraft but with a Flight number change qualifies as two Flights.
Flight Reward means any Reward comprising Flight travel.
Giftee means a person listed as a Giftee on your Gifting Register, at your request, being a person whom you may gift certain Rewards pursuant to these Terms.
Gifting is where you authorise Airpoints to be deducted from your Account so that you can redeem them for a Reward Ticket for a Giftee. Non-Flight Rewards may not be Gifted.
Gifting Register means the register of your Giftees as shown on your online Air NZ Account.
Grabaseat Fare means any promotional fare identified as a grabaseat fare on the grabaseat website www.grabaseat.co.nz or on www.airnewzealand.co.nz.
Household means the residential dwelling and household in which you and those living with you reside. Persons living in your Household for less than 3 consecutive months are deemed to be guests and not members of your Household.
HSBC Star Alliance Credit Card means a credit card available to Australian residents, in which cardholders may earn Star Alliance points and Star Alliance status as part of the Star Alliance Rewards Program.
Infant Ticket means any Ticket issued to an infant, being a person who is less than two years old.
Journey means a Flight or a series of Flights from a point of origin to a point of destination, including Transits and Stopovers.
Koru Card means the digital and/or physical card that we issue to you with your name and Koru Number on it.
Koru Member Benefit means Rewards, Tier Status Benefits, the ability to join a Shairpoints Account and the various other benefits associated with your participation in the Koru Programme that we will change and update from time to time.
Koru Partner means any company, business or organisation that:
Koru Programme means the customer loyalty programme for Koru Members operated by Air New Zealand in accordance with these Terms.
Lounge means the various Air NZ operated and branded Lounges for which Koru Black, Koru Platinum Koru Gold and Koru Silver Tier Status Members may have certain access privileges (and in the case of Koru Black, Koru Platinum and Koru Gold Tier Status Members, also includes select Star Alliance lounges) in accordance with these Terms, and as part of the frequent flyer privileges published on our website and updated from time to time.
Member, you and your means a person who has joined the Koru Programme and whose name is on a Koru Card.
Membership Year means each 12 month period commencing on the day you joined (or the annual anniversary of the day you joined) the Koru Programme.
Nominated Earner means is a Koru Member who is the account holder of a Direct Earn Financial Product that is linked to their Koru Account in accordance with the Direct Earn Financial Product issuer's terms and conditions. Koru Members with a joint Direct Earn Financial Product may only have one Nominated Earner at any one time. Only those Members that have a joint Direct Earn Financial Product may change the Nominated Earner and such changes must be made in accordance with the Direct Earn Financial Product issuing bank's terms and conditions. For full details contact your Direct Earn Financial Product issuing bank.
Non-Flight Reward means any Reward that does not include air travel.
Non-Qualifying Flight means Flight travel on: charter Flights; free Tickets (including Ticket coupons issued as Award Tickets); travel industry-rebated Tickets; competition prize Tickets; Tickets acquired at auction; unused Tickets; discounted Tickets in booking classes not eligible to earn Airpoints; Tickets that are subject to any provisions that exclude the earning of Airpoints and/or Status Points; and Tickets not issued in your name (even if paid for by you); or any other Tickets that we may specify from time to time.
Non-Spender means a member of a Shairpoints Account who is not a Spender or an Owner.
OneSmart Account means a prepaid MasterCard account facility, provided by EML Payment Solutions Limited as "issuer" to eligible Members who reside in New Zealand.
OneUp Upgrade means a Service Class upgrade on an Air New Zealand Operated Flight that is purchased by you and subject to the OneUp Terms and Conditions.
Origin to Destination means the point of departure to the final destination (the furthest point in your travels from the point of origin), no matter how many Sectors and Stopovers make up that Journey.
Owner means the Koru Member who sets up and opens a Shairpoints Account in accordance with these Terms.
Participating Retailer means any business, company or organisation who sells goods and or services which when purchased by Koru Members are Qualifying Purchases.
Partner Airline means an airline (excluding Air New Zealand) that sells Qualifying Flights and or offers Reward Travel to Koru Members.
Qualifying Flight means Flight or Journey taken on a Revenue Ticket paid by Cash on either an Air NZ Operated Flight or a Partner Airline Flight for which for which you are eligible to earn Airpoints and/or Status Points in accordance with these Terms. A Qualifying Flight does not include a Non-Qualifying Flight.
In the case of Status Points earned on a Qualifying Flight as a benefit of your Direct Earn Financial Product issued by ANZ Bank New Zealand Limited, the term Qualifying Flight has the same meaning as eligible flight in accordance with the terms of ANZ Bank New Zealand Limited.
To estimate the number of Airpoints and Status Points you could earn on a Qualifying Flight, refer to the Koru Look Up Table at www.airnzpoints.co.nz. Any Status Points to be earned on Qualifying Flights through your Direct Earn Financial Product will not show in the Koru Look Up Table.
Qualifying Purchase means a purchase of goods and/or services from either Air New Zealand or a Participating Retailer where such purchase qualifies you to earn Airpoints.
Recognition Upgrade is a type of Upgrade awarded to Koru Black, Koru Platinum,, Koru Gold or Koru Silver Airpoints Members in accordance with the Upgrade information on our website. Recognition Upgrades are subject to availability and are not guaranteed.
Revenue Ticket means a Ticket for air travel you have paid for using Cash.
Reward means any benefits, services, goods and facilities (including Reward Travel and Non-Flight Rewards) that we may offer you in return for you redeeming a specified number of Airpoints in your Account. Rewards are subject to availability and are not guaranteed.
Reward Travel means air travel redeemed by you in exchange for a specified number of Airpoints. Reward Travel may include Award Tickets, Upgrades and travel purchased using Airpoints on Partner Airline Flights.
Sector means an aircraft's single scheduled Flight between two different points without a transit or stopover.
Service Class means a cabin and service class of travel, for example: First Class, Business Premier Class, Premium Economy Class, or Economy Class.
Shairpoints Account means the Shairpoints account and benefits benefit as set out in paragraph 20 provided to Koru Members that allows them to combine their Airpoints for redemptions by the Owner and/or by a Spender(s).
Shairpoints Account Balance means in the aggregate of all Airpoints available for redemption (excluding any available Airpoints Advances) by members of a Shairpoints Account.
Spender means a member of a Shairpoints Account who has been nominated by the Owner to have the right to redeem any or all Airpoints from the Shairpoints Account Balance and such right has not been revoked by the Owner at the time of redemption.
Star Alliance Rewards Program means the loyalty rewards program available to Australian residents who are holders of the HSBC Star Alliance Credit Card.
Status Points means the points that we award you in accordance with paragraph 19 to determine if you are eligible to qualify or requalify for Koru Black, Koru Platinum, Koru Gold or Koru Silver Tier Status.
Stopover means a Flight stopover when a passenger arrives at an intermediate point and is not scheduled to depart within 24 hours of arrival. If it is less than 24 hours it is called a Transit.
Terms means these terms and conditions between Air New Zealand Limited and you, which govern membership to the Koru Programme, as may be updated from time to time.
Ticket means a paper or electronic Flight coupon(s) that entitles a passenger to be carried on a specified air service, and it includes electronic Ticket receipt(s) that identify carriage on a specified air service.
Tier Status means Koru Black, Koru Platinum, Koru Gold or Koru Silver Tier Status in accordance with these Terms.
Tier Status Benefits means the various benefits and privileges that may be available to Koru Black, Koru Platinum, Koru Gold and Koru Silver Tier Status Members in accordance with these Terms, and as published on our website and updated from time to time.
Transit means a change from the service of one carrier to another service of the same carrier or to the service of another carrier within a 24 hour period.
Turn-around Point means the point in your trip where outward travel stops and homeward travel starts.
Upgrade means the various Upgrades that may be available to Koru Black, Koru Platinum, Koru Gold and Koru Silver Tier Status Members in accordance with these Terms. The types of Upgrades available may vary from time to time in accordance with the Upgrade information published on our website. An Upgrade is as allocation of a seat for one Sector of your Journey in a Service Class of travel for that is higher than the Service Class shown on your Ticket for that Sector. Upgrades are subject to availability and are not guaranteed.