Manage, change or cancel flight bookings

Update your contact details

Adding or confirming your contact details will help us keep you updated if anything changes.

Change your flight

If you booked directly with Air New Zealand – on our website, the Air NZ app or through our Contact Centre, the best way to make changes to your flight is to manage it yourself online. When you sign in, we'll show you all the different changes you can make. You'll have more options if you booked a flexi fare.

You can change your flight details online within 24 hours of your initial booking without a change fee, but a fare difference may apply.

If your booking was made through a travel agent or different airline, please contact them directly for assistance.

• Choose a different time
• Change the date of your flight
• Fly to a different destination
• Cancel your flight

Fees that apply

Your fare type is noted on the receipt page of your E-ticket. Each fare type has different inclusions and flexibility so check the fare rules that apply to your booking. You'll be able to check if your ticket is refundable if you want to cancel your flight and whether additional fees will be charged if you make any changes to your booking.

Fees and surcharges that may apply for cancellations and changes include:

• Change fees - fees for changing your booking. This could be to a new time, date or destination.
• Fare difference - the difference between the original fare purchased and the new flight fare. 
• Service fees - handling charges when bookings or changes are made through our Contact Centre. These are waived if you make changes yourself online.
• Cancellation fees – fees charged if you cancel your flight, these vary depending on your point of origin and destination and your fare type. Refer to the applicable fare rules for details.

We'll let you know what fees your changes will incur before you decide to go ahead and change your booking.

Manage your onboard experience

• Request a special meal
  We have meals to meet different dietary, cultural and religious needs
• Let us know of a disability
  We'll give you support to help your flight go smoothly
• Select a seat
  Window? Aisle? Up the front? Choose your preferred seat.
• Upgrade your seat
  Move to a premium or business cabin, or add inflight entertainment.
• Add Skycouch
  Stretch out all the way to your destination, with our unique Skycouch.

Get ready to check in

• Add an extra bag
  Packing more? Add an extra 23kg bag to your check-in allowance.
• See what travel requirements you may need to meet
  Your destination may have entry requirements and travel declarations to complete
• Subscribe to Travel Alerts
  Updates on your flight, sent direct to your mobile by text message.
• Add your passport details
  You'll need to provide your passport details for international flights.
• Add your Airpoints number
  Be sure to earn your Airpoints Dollars and Status Points for your flight.

Can't manage your booking online?

Sometimes options to manage your booking online are not available for the following reasons:

• You booked through a travel agent or a different airline. Please contact them directly.
• Your flights are in the past. Sign in to Airpoints to add a flight to your account.
• You have more than nine people in your group. Contact our Group Travel team.
• You have a multi-city booking. Contact us to make changes.
• You have a booking purchased with a promo code. Contact us to make changes.
• You want to correct the passenger name on the booking. Contact us or begin a chat with Oscar to make changes.