Help and contact
Browse help topics
How much checked in baggage can I take?
How do I claim missing Airpoints Dollars™ or Status Points?
Can I change my international booking and how much is it?
Who is entitled to use Air New Zealand or International Lounges?
What are your worldwide contact details?
Do I have to buy all three seats for an economy Skycouch™?
Can I change or cancel my Domestic and/or Tasman and Pacific Island booking?
Phone bookings and enquiries
Sales and reservations
Tel: 13 24 76
TTY users phone 133 677 then ask for 13 24 76
Online booking help
Tel: 1800 00 55 63
Tel: 1800 803 298