Help & support

Here's how you can change a flight, add a bag, update your booking, and more.

Manage your bookings

You can view, change or cancel your flight, add an extra bag, select a seat, order a special meal, request a copy of your electronic ticket and more.

Enter your booking reference and family name below.

Need more help?

Manage your rental car, hotel, travel insurance or other bookings

You can ask Oscar to:

  • "Resend my booking confirmation"
  • "Confirm my seat selection"
  • "Confirm my special meal"
  • "Confirm my baggage allowance"
  • "Check my Airpoints balance"
  • "Order a replacement Airpoints card"
  • "Confirm my special assistance"
  • "Reset my password"

And there’s plenty of more ways he can help.

Pro-tip: sign in to the website first, for the best Oscar experience. 

Phone bookings & enquiries

Sales and reservations
Tel: 13 24 76

TTY users phone 133 677 then ask for 13 24 76

Online booking help
Tel: 1800 00 55 63

Airpoints help
Tel: 1800 803 298

Additional phone numbers

Please have these things handy when you call our contact centre

  • Your booking reference. Where do I find this? 
  • The family name used for the original booking.
  • Your Airpoints number if you have an Airpoints related enquiry. 

Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details.

To access your booking online, it must:

  • Be electronically ticketed - paper tickets will not be accessible
  • Have 9 or fewer travellers
  • Not have been made as an international "multi-city" booking 

Contact our Special Assistance team

Call our friendly team on 13 24 76, or for further information on how you can ensure your trip is comfortable and hassle-free find out about our special assistance options. You can also complete a MEDA form, or find out more about flying with a medical condition