We're here to help

COVID-19 travel information

Care for all our customers is a priority and we appreciate your patience and support during this difficult time.

 


Manage your bookings

You can make many changes to your flight details online:

  • View, change and cancel your bookings
  • Add an extra bag or two to your baggage allowance
  • Choose your seat
  • Order or change your special meal
  • Request a copy of your electronic ticket

All you need is your six character booking reference. (Air New Zealand reference numbers end in "H".)


Need more help?

Have your booking reference handy for us to request a refund.

Contact the team to arrange the special assistance you need. 

Check if your passports and visas are still valid. 

Manage your flight and travel plans on the go with the Air NZ mobile app.


You can ask Oscar to:

  • "Resend my booking confirmation"
  • "Confirm my seat selection"
  • "Confirm my special meal"
  • "Confirm my baggage allowance"
  • "Check my Airpoints balance"
  • "Order a replacement Airpoints card"
  • "Confirm my special assistance"
  • "Reset my password"

And there’s plenty of more ways he can help.

Pro-tip: sign in to the website first, for the best Oscar experience. 


Phone bookings & enquiries

Sales and reservations
Tel: 13 24 76

TTY users phone 133 677 then ask for 13 24 76

Online booking help
Tel: 1800 00 55 63

Airpoints help
Tel: 1800 803 298

Additional phone numbers

Please have these things handy when you call our contact centre

  • Your booking reference. Where do I find this? 
  • The family name used for the original booking.
  • Your Airpoints number if you have an Airpoints related enquiry. 

Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details.

To access your booking online, it must:

  • Be electronically ticketed - paper tickets will not be accessible
  • Have 9 or fewer travellers
  • Not have been made as an international "multi-city" booking 

Contact our Special Assistance team

Call our friendly team on 13 24 76, or for further information on how you can ensure your trip is comfortable and hassle-free find out about our special assistance options. You can also complete a MEDA form, or find out more about flying with a medical condition


Manage your rental car, hotel, travel insurance or other bookings

Find and manage your hotel booking.

Protect your holiday with travel insurance (or make a claim).

Update your rental car booking.

Change or cancel your airport taxi transfers booking.