We're here to help

Manage your flight booking, find answers or provide feedback online. If your question or situation is complex, our friendly team is ready to assist you.

Easily manage your flight booking online

You can view, change and cancel your bookings, select a seat, order a special meal, add an extra bag and more through manage booking. Use your booking reference ending in "H" and family name.

Oscar the chatbot

You can ask Oscar to resend your booking confirmation, confirm your seat selection, special meal, baggage allowance or special assistance, reset your password, check your Airpoints balance, check your credit balance, and much more. Sign in for the best Oscar experience.

Live chat can help with complex queries

If your question or situation is complex and needs the human touch, Oscar can connect you with one of our friendly customer care team.