Programme fee chart

The service fees below apply to members residing in Australia and Norfolk Island
Transactional service fees
 
Member's Gifting Register
Adding a household member to your register (per person added)

AU$25/25
Elite members - fee waived

AU$25/25
Elite members - fee waived

 
Adding an Airpoints member to your register (per person added)

No fee

No fee

 
Removal of a giftee from your register

No fee

No fee

 
Booking Fees - Air Rewards
Air New Zealand - New Zealand Domestic (per one-way journey)

AU$25/25


No fee

 
Air New Zealand - Short-haul¹
(per one-way journey)

AU$30/30

No fee

 
Air New Zealand - International Long-haul (per one-way journey)

AU$60/60


No fee

 
Upgrade request (per sector)

AU$25/25

No fee 

 
Companion ticket - Short-haul¹
(per one-way journey) 

AU$30/30 

Not available online

 
Companion ticket - International Long-haul (per one-way journey)

AU$60/60

Not available online

 
Star Alliance and Partner Airlines
(per booking) 

AU$100/100

Not available online 

 
Star Alliance Round the World ticket (per booking)

AU$100/100

No fee if changing on Star Alliance website 

 
Booking Fees - Non-Air Rewards
Per product booked

AU$25/25

No fee

 
Change Fees
Air New Zealand - New Zealand Domestic (per one way journey)

AU$25

No fee

 
Air New Zealand International Short-haul (per one way journey)

AU$30

No fee

 
Air New Zealand International Long-haul (per one way journey)

AU$60

No fee

 
Companion ticket - Short haul¹ (per one way journey)

AU$30

Not available online

 
Companion ticket - International Long- haul¹ (per one way journey)

AU$60

Not available online

 
Star Alliance and Partner Airlines (per booking)

AU$60

Not available online

 
Cancellation Fees*
Air New Zealand (New Zealand Domestic and International)

According to the applicable fare rules

According to the applicable fare rules

 
Companion ticket


According to the applicable fare rules

Not available online

 
Star Alliance and Partner Airlines (per booking)

AU$100/100

Not available online

 
Non-Air rewards

Fees waived

Not available online

For more information on service fees, please refer to the Airpoints™ terms and conditions.
All references to Airpoints Dollars shall be deemed to be references to Australian Airpoints Dollars.* Fees apply in addition to any penalties which must be paid in cash.

** If you change your country of residence to or from Australia more than twice in a 12 month period you will incur a service fee of $25 or 25
Note: An online Airpoints account is only available to Airpoints members residing in New Zealand, Australia, United Kingdom, Canada, Singapore, Hong Kong, Japan and the Pacific Islands.
Where Fees are charged according to applicable fare rules, they may be paid only in cash.

1 Tasman and Pacific are services between New Zealand and Australia, the Cook Islands, Fiji, Norfolk Island, Tonga and Samoa.

Other fees
 
Replacement of Airpoints member's card – delivered to a New Zealand address (per card)

No fee

Not available online

 
Replacement of Airpoints member's card - delivered to an address outside of New Zealand (per card)

AU$25/25

Not available online

 
Change of country of Residence**

No fee

No fee

 
Request posted statement

AU$25/25

Print version available online