Programme fee chart

These service fees apply to members anywhere other than Australia and Norfolk Island^.

Transactional service fees
 
Adding a non-Airpoints household member to your register (per person added)

NZ$25/25

NZ$25/25

 
Adding an Airpoints™ member to your register (per person added)

No fee

No fee

 
Removal of a giftee from your register

No fee

No fee

 
Air New Zealand booking – New Zealand Domestic
(per one-way journey)

NZ$30/30

No fee

 
Air New Zealand booking – Short-haul1
(per one-way journey)

NZ$35/35

No fee

 
Air New Zealand booking – International Long-haul
(per one-way journey)

NZ$60/60

No fee

 
Upgrade request (per sector)

NZ$25/25

No fee

 
Companion ticket – Short-haul1
(per one-way journey)

NZ$35/35

Not available online

 
Companion ticket – International Long-haul
(per one-way journey)

NZ$60/60

Not available online

 
Star Alliance and Partner Airlines booking
(per booking)

NZ$100/100

Not available online

 
Star Alliance Round the World ticket (per booking)

NZ$120/120

No fee if changing on Star Alliance website

 
Non-air rewards (per product booked)

NZ$25/25

No fee

 
Change fee** – Air New Zealand – New Zealand Domestic

NZ$30

No fee

 
Change fee** – Air New Zealand International Short-haul

NZ$35

No fee

 
Change fee** – Air New Zealand International Long-haul

NZ$60

No fee

 
Change fee** – Companion ticket – Short haul1 (per one-way journey)

NZ$35

Not available online

 
Change fee** – Companion ticket – International Long-haul (per one way journey)

NZ$60

Not available online

 
Change fee** – Star Alliance and Partner Airlines
(per booking)

NZ$60

Not available online

 
Change fee** – Star Alliance Round the World ticket (per booking)

No fee

No fee if changing on Star Alliance website

 
Cancellation – Air New Zealand (New Zealand Domestic and International)

According to the applicable fare rules

According to the applicable fare rules

 
Cancellation – Companion ticket

According to the applicable fare rules

Not available online

 
Cancellation – Star Alliance and Partner Airlines (per booking)

NZ$100/100

Not available online

For more information on Service Fees, please refer to the Airpoints Terms and Conditions.

* Fees may be waived depending on the terms and conditions of a particular Airpoints Direct credit card or product (NZ residents only).

** Change Fees apply in addition to any additional fare collection which must be paid for with cash. Fees may vary depending on the origin of the flight(s) in question or where collected outside of New Zealand.

1 Tasman and Pacific are services between New Zealand and Australia, the Cook Islands, Fiji, Norfolk Island, Tonga and Samoa.

Other fees
 
Replacement of Airpoints member's card – delivered to a New Zealand address (per card)

No fee

Not available online

 
Replacement of Airpoints member's card - delivered to an address outside of New Zealand (per card)

NZ$25/25

Not available online

 
Change of country of Residence***

No fee

No fee

 
Request posted statement

NZ$25/25

Print version available online

*** If you change your country of residence to or from Australia more than twice in a 12 month period you will incur a service fee of $25 or APD25

Note: An online Airpoints account is only available to Airpoints members residing in New Zealand, Australia, United Kingdom, Canada, Singapore, Hong Kong, Japan and the Pacific Islands.
Where Fees are charged according to applicable fare rules, they may be paid only in cash.

^Programme fee chart for members residing in Australia and Norfolk Island (please note you will be redirected to the Air New Zealand Australian storefront).