Programme fee chart
Fee description | Fee if paid via Service Centre (per person) | Fee if paid online (per person) |
---|---|---|
Member's Gifting Register Adding a household member to your register (per person added) | AU$25/A25 Elite members - fee waived | AU$25/A25 Elite members - fee waived |
Adding an Airpoints member to your register (per person added) | No fee | No fee |
Removal of a giftee from your register | No fee | No fee |
Booking Fees - Air Rewards Air New Zealand - New Zealand Domestic (per one-way journey) | AU$25/A25 | No fee |
Air New Zealand - Short-haul¹ (per one-way journey) | AU$30/A30 | No fee |
Air New Zealand - International Long-haul (per one-way journey) | AU$60/A60 | No fee |
Upgrade request (per sector) | AU$25/A25 | No fee |
Companion ticket - Short-haul¹ (per one-way journey) | AU$30/A30 | Not available online |
Companion ticket - International Long-haul (per one-way journey) | AU$60/A60 | Not available online |
Star Alliance and Partner Airlines (per booking) | AU$100/A100 | Not available online |
Star Alliance Round the World ticket (per booking) | AU$100/A100 | No fee if changing on Star Alliance website |
Booking Fees - Non-Air Rewards Per product booked | AU$25/A25 | No fee |
Change Fees Air New Zealand - New Zealand Domestic (per one way journey) | AU$25 | No fee |
Air New Zealand International Short-haul (per one way journey) | AU$30 | No fee |
Air New Zealand International Long-haul (per one way journey) | AU$60 | No fee |
Companion ticket - Short haul¹ (per one way journey) | AU$30 | Not available online |
Companion ticket - International Long- haul¹ (per one way journey) | AU$60 | Not available online |
Star Alliance and Partner Airlines (per booking) | AU$60 | Not available online |
Cancellation Fees* Air New Zealand (New Zealand Domestic and International) | According to the applicable fare rules | According to the applicable fare rules |
Companion ticket | According to the applicable fare rules | Not available online |
Star Alliance and Partner Airlines (per booking) | AU$100/A100 | Not available online |
Non-Air rewards | Fees waived | Not available online |
Transactional service fees
Member's Gifting Register
Adding a household member to your register (per person added)
AU$25/A25
Elite members - fee waived
AU$25/A25
Elite members - fee waived
Adding an Airpoints member to your register (per person added)
No fee
No fee
Removal of a giftee from your register
No fee
No fee
Booking Fees - Air Rewards
Air New Zealand - New Zealand Domestic (per one-way journey)
AU$25/A25
No fee
Air New Zealand - Short-haul¹
(per one-way journey)
AU$30/A30
No fee
Air New Zealand - International Long-haul (per one-way journey)
AU$60/A60
No fee
Upgrade request (per sector)
AU$25/A25
No fee
Companion ticket - Short-haul¹
(per one-way journey)
AU$30/A30
Not available online
Companion ticket - International Long-haul (per one-way journey)
AU$60/A60
Not available online
Star Alliance and Partner Airlines
(per booking)
AU$100/A100
Not available online
Star Alliance Round the World ticket (per booking)
AU$100/A100
No fee if changing on Star Alliance website
Booking Fees - Non-Air Rewards
Per product booked
AU$25/A25
No fee
Change Fees
Air New Zealand - New Zealand Domestic (per one way journey)
AU$25
No fee
Air New Zealand International Short-haul (per one way journey)
AU$30
No fee
Air New Zealand International Long-haul (per one way journey)
AU$60
No fee
Companion ticket - Short haul¹ (per one way journey)
AU$30
Not available online
Companion ticket - International Long- haul¹ (per one way journey)
AU$60
Not available online
Star Alliance and Partner Airlines (per booking)
AU$60
Not available online
Cancellation Fees*
Air New Zealand (New Zealand Domestic and International)
According to the applicable fare rules
According to the applicable fare rules
Companion ticket
According to the applicable fare rules
Not available online
Star Alliance and Partner Airlines (per booking)
AU$100/A100
Not available online
Non-Air rewards
Fees waived
Not available online
For more information on service fees, please refer to the Airpoints™ terms and conditions.
All references to Airpoints Dollars shall be deemed to be references to Australian Airpoints Dollars.* Fees apply in addition to any penalties which must be paid in cash.
Note: An online Airpoints account is only available to Airpoints members residing in New Zealand, Australia, United Kingdom, Canada, Singapore, Hong Kong, Japan and the Pacific Islands.
Where Fees are charged according to applicable fare rules, they may be paid only in cash.
1 Tasman and Pacific are services between New Zealand and Australia, the Cook Islands, Fiji, Tonga and Samoa.
Fee description | Fee if paid via Service Centre (per person) | Fee if paid online (per person) |
---|---|---|
Replacement of Airpoints member's card – delivered to a New Zealand address (per card) | No fee | No fee |
Replacement of Airpoints member's card - delivered to an address outside of New Zealand (per card) | No fee2 | Not available online |
Change of country of Residence3 | No fee | No fee |
Request posted statement | AU$25/A25 | Print for free from your Airpoints online account |
Other fees
Replacement of Airpoints member's card – delivered to a New Zealand address (per card)
No fee
No fee
Replacement of Airpoints member's card - delivered to an address outside of New Zealand (per card)
No fee2
Not available online
Change of country of Residence3
No fee
No fee
Request posted statement
AU$25/A25
Print for free from your Airpoints online account
2 If you are an Airpoints member who does not qualify for Elite, Gold or Silver status and you do not reside in New Zealand, you will not be issued with a card. Silver members who do not reside in New Zealand may request a card via the Contact Centre but will incur a service fee of AU$25 or A25.
3 If you change your country of residence to or from Australia more than twice in a 12 month period you will incur a service fee of AU $25 or A25.
Note: See the Lost or stolen Airpoints card page for more information on requesting a replacement card.