About Airpoints™

If you have forgotten your password, resetting it online is easy - click here to start our online password help service. You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints™ membership number. If you have forgotten your username, click here to request it to be emailed to you.

Please note: Online Services is not currently available for residents of Continential Europe.

No, Airpoints Dollars™ can only be earned, not purchased. There are many ways to earn Airpoints Dollars - to find out more, click here

Transferring Airpoints Dollars™ to another member's account is not allowed under the Airpoints™ Programme. However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. To do this, sign into your online account with Air New Zealand, then find your Gifting Register on My Benefits. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on the Enter Passenger Details page. Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to.

You must always gift a whole reward. In addition, you can't pay for part of a gift with Airpoints Dollars and the rest with cash. If the person you want to gift a reward to is already an Airpoints member there will be no fee to add them to your Gifting Register. If they are not an Airpoints member there will be a service fee of $25 or 25 Airpoints Dollars to add them to your Gifting Register.

Elite and Gold members have the exclusive right to gift rewards to nominated people. Elite members can gift Airpoints Rewards to four nominated people who live outside their household per year. Gold Airpoints members can gift their Airpoints Dollars to two nominated recipients who live outside their household per year.

If you've not registered yet, you can register for Airpoints online.

For members living in Australia or Norfolk Island, one Australian Airpoints Dollar is equivalent to one Australian Dollar for redemption.

For members residing in New Zealand or anywhere other than Australia or Norfolk Island, one Airpoints Dollar is equivalent to one New Zealand Dollar. If you change your country of residence from Australia, your Airpoints Dollars balance will be converted. The conversion rate will depend on the current exchange rate and is at Air New Zealand's discretion.

Please note that if you change your country of residence to or from Australia more than twice in a 12 month period, you may be charged a service fee of $25 or 25 Airpoints Dollars.

The name on your Airpoints™ or Koru account must always match the name on your current passport.

It is crucial that the name under which your reservations are made matches the name on your Airpoints account exactly. Should you travel under a name that varies from your Airpoints account, the flights will never capture automatically, and will need to be added manually, upon sending original travel documents to our Contact Centre.

If the name on your Airpoints or Koru account does not match the name on your current passport, you can update your profile by phoning our contact centre on 13 24 76.

You must be able to send us evidence of the correct or new name so that we can update it.

Alternatively, you can email Air NZ Airpoints a scanned copy of the documentation.

It's easy to change your personal information. Here's what to do:

1. Sign in to your Airpoints™ account
2. On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page)
3. From your profile menu, select the type of detail you'd like to update
4. Make your changes and hit the 'save details' tile
5. You're done!

Please note, you can't change your actual account name or date of birth in the personal details section of the profile menu. This is a security feature to protect your account. To change your account details, please see the FAQ below.

No, Airpoints Dollars™ may not be exchanged for cash. However, you can use Airpoints Dollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. Find out what you can spend your Airpoints Dollars on.