Travel alerts

Air New Zealand Airpoints phishing scam

We are aware of a text message and email scam containing links to websites impersonating our Airpoints™ Store. These messages are not from our Airpoints™ team and should be reported as a phishing scam to phishing@airnz.co.nz. Please avoid clicking links or sharing any personal details. 

For more information, please visit our Cyber Security Scam information page. For advice on staying safe online, please visit the New Zealand Government's Own Your Online website

Middle East Airspace Disruptions

Due to widespread airspace closures and airport shutdowns across parts of the Middle East following recent conflict activity, some partner airlines operating to or through affected airports - including Dubai (DXB), Abu Dhabi (AUH), and Doha (DOH) - are experiencing significant operational disruptions. Several major airports in the region have suspended operations until further notice.

If your journey has been impacted, we recommend you reach out to the airline scheduled to operate your flight who will be able to discuss your rebooking options. If you’ve booked your travel to the Middle East through Air New Zealand, and you'd like to make a change, we have the following options available for travel up to and including Tuesday 31 March. This includes our domestic services within New Zealand that connect to or from partner airline services, provided your ticket was issued by Air New Zealand.

Looking to defer your travel?

You can make one date change to travel before Thursday 30 April, with no penalty, service fee, or a standard fare difference.

Alternatively, if you choose not to travel before your departure date, you can hold the full value of your fare as credit, which will remain valid for 12 months from the date the credit is issued.

Prefer to reroute your travel?
You're welcome to reroute to travel before Thursday 30 April, to avoid travel through the Middle East and no penalty fee, service fees or fare difference will apply.

Fare refund
Normal refund rules apply as per ticket fare conditions.

To confirm any changes to your travel plans, please contact us to do so.

If you are due to travel over the next few days, we recommend you:

We will continue to monitor the situation closely.

Thank you for your understanding as we and our partner airlines navigate this uncertainty.

Disrupt Reimbursement Consideration

If your journey has been disrupted for a controllable reason, e.g. engineering, or crew shortages, and your new itinerary requires you to stay overnight in a place you do not reside, our airport team will be working hard to secure accommodation for you.

Over peak travel periods, availability is extremely limited and you may be required to source your own accommodation.

As a guideline, we recommend $250.00 per room and $90.00 per person, per night for meals. This is a recommended amount only, and all expenses must be reasonable and supported by itemised tax invoice receipts. Please retain all itemised tax invoice receipts, as they are required for reimbursement consideration.

To submit your reimbursement request, please visit here to do so. Alternatively, you can visit here for details on how to submit your claim through our messaging channels.