Travel alerts

Travel alerts contains information about current travel alerts that are in effect.

Air New Zealand makes schedule changes due to maintenance requirements

Air New Zealand advises that it will be retiming some international flights and making a limited number of cancellations over coming weeks as a result of two recent events involving the Rolls-Royce engines on its Boeing 787-9 aircraft.

Rolls-Royce has advised that some of the Trent 1000 engines in the airline’s Boeing 787-9 fleet require maintenance sooner than previously indicated.

Rolls-Royce does not have any replacement engines available while this maintenance work is undertaken which means some schedule changes are unavoidable.

In addition to these changes, Air New Zealand is focused on securing replacement aircraft capacity.

Customers affected by these changes will be proactively contacted with new travel information. In addition to this, the latest available information on any schedule changes will be published below. Customers are encouraged to check the below list before calling our contact centre.

If you are affected by a delayed or cancelled 787-9 service and the alternative offered is not suitable or the reason for your travel no longer exists, you may defer your travel to a later Air New Zealand flight in the same class of travel before Saturday 20 January 2018 without penalty. If travel is only available in a higher cabin, the fare differential will apply. If the proposed date of travel is unknown, then the value of your ticket may be held in credit for payment towards travel within the same 12-month validity.

Where there is no suitable alternative to your travel plans when the 787-9 operated flight has been cancelled or delayed you may receive a full refund of unused tickets regardless of fare conditions. Please contact your original booking agent for refund assistance.

Trans-Tasman aircraft changes

Air New Zealand has made a series of schedule changes and a small number of cancellations following notification from Rolls-Royce that some of the Trent 1000 engines in the airline's Boeing 787-9 fleet require maintenance earlier than previously indicated.

In addition to retiming or consolidating some services, we have leased two aircraft on a short-term basis from European company Hi Fly to operate some trans-Tasman services. Leasing these aircraft (Airbus A340) will enable us to operate a near normal international schedule over the busy Christmas and New Year period.

See here for more details.  

Hong Kong flight time changes

Air New Zealand advises that as a consequence of maintenance requirements on some of the Trent 1000 engines in the airline’s Boeing 787-9 fleet there will be a timing change on Auckland Hong Kong services. This is necessary to continue to deliver our international schedule and avoid cancellations.

From Friday 15 December 2017 to Monday 5 March 2018 inclusive, Flight NZ 87 Auckland to Hong Kong normally scheduled to depart at 11.50pm arriving in Hong Kong at 6.00am the following morning will now operate the next morning as follows:

Monday, Tuesday, Thursday and Saturday NZ 85 departs Auckland at 8.40am arriving Hong Kong 2.50pm the same day.

Wednesday, Friday and Sunday NZ 85 departs Auckland at 8.20am arriving Hong Kong 2.50pm the same day.

There are no changes to Hong Kong Auckland services.

If you are travelling on NZ87 and require accommodation you may receive:
•   Reimbursement of accommodation costs for one night up to a maximum of NZD$250 per room
•   NZD$50 per person contribution towards incidentals (meals, transfers, internet etc).

Please forward receipts to flightcomment@airnz.co.nz if you have booked directly through Air New Zealand. If you have booked through a travel Agent please send the receipts directly to your agent.

If you need assistance with accommodation please call our Reservations team on 0800 737 000.

If you have onward connections on the same ticket, you will be rebooked and your new flight information will be shared with you closer to your departure date. Please be aware that our contact centre is experiencing high call volumes so we would appreciate you allowing time for our team to work through the rebooking options and they will be in touch.

If you booked through a travel agent or online travel agent please contact them in the first instance. 

Air New Zealand would like to apologise for the late change to your travel plans and thank you for your understanding.

 
Was Monday

Flight number

: NZ 87

Departs Auckland

: 11.50pm

Arrives Hong Kong

: 6.00am next day

 
Now departs Tuesday

Flight number

: NZ 85

Departs Auckland

: 8.40am

Arrives Hong Kong

: 2.50pm same day

 
 
Was Tuesday

Flight number

: NZ 87

Departs Auckland

: 11.50pm

Arrives Hong Kong

: 6.00am next day

 
Now departs Wednesday

Flight number

: NZ 85

Departs Auckland

: 8.20am

Arrives Hong Kong

: 2.50pm same day

 
 
Was Wednesday

Flight number

: NZ 87

Departs Auckland

: 11.50pm

Arrives Hong Kong

: 6.00am next day

 
Now departs Thursday

Flight number

: NZ 85

Departs Auckland

: 8.20am

Arrives Hong Kong

: 2.50pm same day

 
 
Was Thursday

Flight number

: NZ 87

Departs Auckland

: 11.50pm

Arrives Hong Kong

: 6.00am next day

 
Now departs Friday

Flight number

: NZ 85

Departs Auckland

: 8.40am

Arrives Hong Kong

: 2.50pm same day

 
 
Was Friday

Flight number

: NZ 87

Departs Auckland

: 11.50pm

Arrives Hong Kong

: 6.00am next day

 
Now departs Saturday

Flight number

: NZ 85

Departs Auckland

: 8.40am

Arrives Hong Kong

: 2.50pm same day

 
 
Was Saturday

Flight number

: NZ 87

Departs Auckland

: 11.50pm

Arrives Hong Kong

: 6.00am next day

 
Now departs Sunday

Flight number

: NZ 85

Departs Auckland

: 8.20am

Arrives Hong Kong

: 2.50pm same day

 
 
Was Sunday

Flight number

: NZ 87

Departs Auckland

: 11.50pm

Arrives Hong Kong

: 6.00am next day

 
Now departs Monday

Flight number

: NZ 85

Departs Auckland

: 8.40am

Arrives Hong Kong

: 2.50pm same day

Auckland Airport Congestion

Travelling out of Auckland these holidays?

As we continue through this bumper summer season of flying, airports around the country are expected to be busier than usual at peak travel times, as holidaymakers head to their destinations.

If you’re travelling out of Auckland Airport, there’s some important additional travel information you need to be aware of.

While improvements have been made to airport infrastructure and the surrounding road network over the past year, we are still expecting periods of congestion at peak times and strongly recommend allowing plenty of time to get to and through the airport.

Boarding procedures for some flights will involve a bus transfer from the terminal building to the aircraft. Should this be required for your flight we’ll try to let you know in advance. Please sign up to our Travel Alerts service to ensure we have your correct contact information.

In some cases, passenger demand may mean we are limited in how much additional baggage we can carry so if you need more than your normal baggage allowance, we recommend pre-purchasing any additional baggage now. Click here to add extra bags.

Air New Zealand is working closely with Auckland Airport as it manages through its congestion issues and we’ll be doing everything possible to ensure your airport experience is as seamless as possible, including rostering on additional staff during busy periods.

We thank you in advance for your patience and understanding and look forward to welcoming you on board soon.

Contact Us:

Our Contact Centre is available 24/7 on the following numbers should you require assistance

Increased Security Measures for US flights

The US Department of Homeland Security and Transportation Security Administration (TSA) introduced additional security processes for all flights to the USA from 19 July 2017. As an airline we must comply with these security measures, and this means some changes for our customers flying to the USA.

We recommend all customers travelling on US services allow extra time to complete check in, security and boarding requirements.

Customers travelling to the US may be asked to take part in additional security screening and also be asked questions prior to boarding the flight. You may also experience some queuing to enter the gate lounge. We suggest that all of your electronic devices are fully charged prior to your flight, as you may be asked to switch them on during any security inspections.

Safety and security remain our highest priorities and we will be doing our best to minimise the impact of these changes for our customers.

Contact Us

Our Contact Centre is available 24/7 on the following numbers, should you require assistance: