Increased Security Measures for US flights
The US Department of Homeland Security and Transportation Security Administration (TSA) has introduced additional security processes for all flights to the USA from 19 July this year. As an airline we must comply with these security measures, and this means some changes for our customers flying to the USA.
We recommend all customers travelling on US services allow extra time to complete check in, security and boarding requirements.
Customers travelling to the US may be asked to take part in additional security screening and also be asked questions prior to boarding the flight. You may also experience some queuing to enter the gate lounge. We suggest that all of your electronic devices are fully charged prior to your flight, as you may be asked to switch them on during any security inspections.
Safety and security remain our highest priorities and we will be doing our best to minimise the impact of these changes for our customers.
Our Contact Centre is available 24/7 on the following numbers, should you require assistance: