Travel alerts

Important Notice: Auckland Airport International to Domestic Baggage Transfer Service Temporarily Unavailable

Due to essential baggage infrastructure works at Auckland Airport, our baggage transfer service from the international to the domestic terminal will be unavailable from midnight Sunday, 19th January, to Wednesday, 22nd January.

If you're arriving at Auckland International Airport with a connecting domestic flight, please collect your baggage and then proceed to the domestic terminal to drop off your bags.

We anticipate that the works will be completed by Wednesday evening, and our domestic transfer service will resume on Thursday, 23rd January.

Please note, customers transferring from Auckland domestic terminal to the international terminal will be unaffected.

Travel between terminals:

• Take the complimentary terminal transfer bus, located just outside the terminal doors. It runs every 15 minutes from 5:00am to 11:00pm.
• Alternatively, you can walk between terminals by following the painted green line along the footpath.

👉 Click here for more information on terminal transfers at Auckland Airport.

We understand this may cause inconvenience and appreciate your patience and understanding. Safe travels! 💜

Travel Information for Los Angeles Wildfire Emergency

As the state of emergency continues in Los Angeles due to wildfires driven by extreme winds, we're offering the below options for bookings to/from Los Angeles until Monday 20 January 2025.

Flexible Travel Options
Customers directly impacted by the wildfires who need to return to Los Angeles can change their travel date to an earlier service within the same fare routing, without incurring any change fees or fare differences. Additionally, customers disrupted by the wildfires or those nervous about travelling to and from Los Angeles may also make changes without any fees or fare differences.

Fare Credit
Customers who no longer wish to travel can hold the full value of their unused ticket as a credit for future travel within 12 months.

Refunds
Based on the fare conditions of the ticket, normal refund rules apply.

For any incidental costs and penalties, such as accommodation or meals, customers are encouraged to review their travel insurance policy or contact their insurance provider for any assistance.

Our thoughts are with those who are impacted by this unexpected event. We will continue to closely monitor the situation and keep customers informed of any further updates.

Disrupt Reimbursement Consideration

If your journey has been disrupted for a controllable reason, e.g. engineering, or crew shortages, and your new itinerary requires you to stay overnight in a place you do not reside, our airport team will be working hard to secure accommodation for you.

Over peak travel periods, availability is extremely limited and you may be required to source your own accommodation.

As a guideline, we recommend $250.00 per room and $90.00 per person, per night for meals. This is a recommended amount only, and all expenses must be reasonable and supported by itemised tax invoice receipts. Please retain all itemised tax invoice receipts, as they are required for reimbursement consideration.

To submit your reimbursement request, please visit here to do so. Alternatively, you can visit here for details on how to submit your claim through our messaging channels.