Need help with your baggage?

Sometimes, despite our best efforts, something goes wrong with your baggage or personal items. Let's sort it out for you quickly.

Before your flight

After your flight

Frequently asked questions

How many bags can I bring on board?

How many bags can I check in?

Can I use Airpoints Dollars™ to buy prepaid extra bags?

Can I bring more bags than my standard allowance?

What happens to my Prepaid Extra Bags if Air New Zealand changes my flight?

Will I be able to buy Prepaid Extra Bags when I am connecting through on other airlines?

What is the baggage allowance when my journey starts in Brazil?

Can I add a bag to my Seat only fare?