Phone numbers
Find answers to questions in our FAQs, or please see options below.
Sales and reservations
Tel: 13 24 76
Calling from overseas
TTY users phone 133 677 then ask for 13 24 76
Online booking help
Questions and Answers
Tel: 1800 00 55 63
Feedback
Send us feedback
Complete our Customer Experience Survey
See Customer Relations below for other contact options
Airpoints™ help
Questions and Answers
Tel: 1800 803 298
Select another contact area
Air New Zealand holidays
Travelcentres
Airpoints
Groups, conferences and incentives
Administration and sales
Customer relations
Baggage
Freight
Airline training
Air New Zealand holidays
Holiday Packages: 13 24 76
Travelcentres
Travelcentres are open for business 9am - 5pm, Monday to Friday.
Sydney
Suite 2804
Level 28
Australia Square Tower
264 George Street
Sydney NSW 2000
Tel: +61 (0)2 8248 0030
Fax: +61 (0)2 9252 5217
Email: airnznsw@airlinemarketing.com.au
Melbourne
Level 7, 246 Bourke Street
Melbourne VIC 3000
Tel: +61 (0)3 9251 5036
Fax: +61 (0)3 9663 6203
Email: airnzvic@airlinemarketing.com.au
Brisbane
Level 8 / 243 Edward Street
Brisbane QLD 4000
Tel: +61 (0)7 3334 2036
Fax: +61 (0)7 3229 4937
Email: airnzqld@airlinemarketing.com.au
Perth
Level 4, 220 St Georges Terrace
Perth WA 6000
Tel: +61 (0)8 9442 6077
Fax: +61 (0)8 9486 1930
Email: airnzwa@airlinemarketing.com.au
Airpoints
Air New Zealand Airpoints Service Centre
PO Box 3923
SYDNEY NSW 2001
Tel: 1800 803 298
Submit a question on Airpoints
Groups, conferences and incentives
Sydney office
Handles all group quotes and ticketing for Australia
Tel: 13 24 76
Fax: +61 (0)2 8235 9946
Email: groupsales@airnz.co.nz
Administration and sales
Australian Head Office
Tel: 1800 151 661
Customer relations
Tel: 13 24 76 or +64 (0)9 366 2929
Hours: 9:00am - 5:00pm (NZ time), Monday to Friday
TTY users phone 13 36 77 then ask for 13 24 76
Fax: +64 (0)9 256 3531
Send us feedback
Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand
Baggage
Tel: +64 (0)9 256 3929 or 0800 224 872
See Baggage Services Offices for lost luggage enquiries
Freight
Australia Cargo Office
Hours: 8:30am - 5:00pm Monday to Friday
SITA: SYDFSNZ
Cargo Reservations for Australia
Tel: 1800 422 076
Fax: +64 (0)9 255 8275
Email: auscgo@airnz.co.nz
Hours: 8:30am - 6:00pm Monday to Friday
Adelaide SITA: ADLFSNZ
Brisbane SITA: BNEFSNZ
Cairns SITA: CNSFSNZ
Melbourne SITA: MELFSNZ
Perth SITA: PERFSNZ
Engineering and maintenance
Please contact us for any aircraft/component maintenance services.