Phone numbers

We're here to help, so please feel free to contact us anytime.

Sales and reservations

Phone: 1800 132 476

Deaf or hearing impaired? TTY users can phone 133 677 and then ask for 1800 132 476.


Visit our Airpoints™ support page for more information.

Phone: 1800 803 298

Postal address:
Air New Zealand Contact Centre
Private Bag 93537
Auckland 0740
New Zealand

Customer relations

If you would like to submit feedback, please use our online feedback form or complete our customer experience survey.

Phone: 1800 132 476

Postal address:
Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand

Group travel

If you're organising a big trip with 10 or more people, visit our group travel support page for more information.

Phone: 1300 132 476

Baggage help

Visit our baggage support page to find out how to report your delayed or damaged checked-in bags and lost personal property.


Visit our international cargo contact details page for more information.

International contact numbers

Get in touch with us no matter where you are in the world.

The following are local contact numbers. You will need to dial from within the country/region listed.




New Zealand

North America

Pacific Islands