Koru help
We’re here to help with Koru, so you can make the most of your Airpoints™, benefits, and rewards.
Help with your Koru account
Sign to your Koru account
Sign in to check your Airpoints balance, see how many Status Points™ you need to earn to retain or upgrade your tier, and view your latest activity, benefits, and more. If you can’t remember your Koru number or username, choose “Recover your account” and follow the instructions.
Access digital Koru card
Your digital Koru card is available in the Air NZ app. Scan it when you shop with Koru partners in New Zealand and Australia to earn Airpoints. If you’re Koru Silver, Koru Gold, Koru Platinum, or Koru Black, the Air NZ app is also where you can find your digital travel card that you can use to confirm your Star Alliance status.
Update your Koru account
You can update your personal and contact details or travel and communication preferences online. Find out more about updating your name or date of birth or changing your place of residence. You can also add or manage giftees in your gifting register to gift Air New Zealand flights using your Airpoints.
Sign in to update your account
OneSmart Travel Card
Please contact OneSmart™ Customer Service if you have any questions about your OneSmart travel card, including if you haven’t received it within three to four weeks of applying, or if your card has been lost.
Visit the OneSmart website
Manage your bookings
It’s easy to manage your bookings from your Koru account. You can view your flight bookings, request upgrades, and book extras such as holiday accommodation, airport transfers, and rental cars.
Updating your name or date of birth
It’s important that the name on your Koru account matches the name on your flight bookings and the passport or driver licence used for your travel, so the Airpoints you earn are added to your account automatically.
If you’ve travelled under a different name, we’ll need to verify your identity before we can add your Airpoints. Contact us with a copy of your boarding pass, e-ticket, and ID, such as a marriage certificate.
To update the name on your Koru account, contact us with a copy of your ID showing your previous name, such as a birth or marriage certificate, or driver licence, and a copy of your passport verifying your new name. Please also let us know if you would like to update your title, and what you would like it changed to.
To update the date of birth on your Koru account, contact us with a copy of your ID showing your date of birth, such as your passport, birth certificate, or driver licence.
If you don’t have a passport, or it's still in your previous name, you can provide a copy of your marriage certificate, driver licence, or other ID confirming your new name and date of birth.
Please also confirm your current address and how you would like to be addressed.
If you’re an Airpoints credit card holder, contact your bank or financial institution to update the name on your account so it matches your Koru account.
Changing your place of residence
Sign in to your Koru account to update your place of residence at any time.
If you change it to or from Australia more than twice in a 12-month period, we’ll charge a service fee of NZD $25 or 25.
Shairpoints™ and Airpoints for Business are only available to Koru members who live in New Zealand. You’ll need to remove yourself from all Shairpoints and Airpoints for Business accounts before you can change your place of residence to another country. Removing yourself from these accounts won’t close your Koru account.
Contact us
Contact us online if you have a question about Koru, or use the contact numbers below.
These are local contact numbers. You’ll need to dial from within the country/region listed. International charges will apply if you’re calling from outside these locations.
New Zealand: +64 9 357 3000
New Zealand (freephone): 0800 247 764
Australia (freephone): 1800 803 298
Canada (toll-free): 1 866 351 9528
China: +86 400 101 8080
Hong Kong: +852 2862 8988
Japan: 0570 015 424
Korea: +82 2 737 4025
Singapore (freephone): 800 852 6491
Taiwan (freephone): 00801 852 038
United Kingdom (freephone): 0800 028 4149
United States (toll-free): 1 800 262 1234
General help
Air New Zealand’s help page is the best place to find answers and get assistance if your enquiry isn’t related to Koru.
Terms and conditions
Refer to the Koru terms and conditions
OneSmart is an unsecured debt security issued by EML Payment Solutions Limited (8079483) (the "Issuer"). OneSmart is not guaranteed by any person. EML is solely responsible for the repayment of your OneSmart facility. View the Product Disclosure Statement for more detail. Information has been prepared without taking into account your objectives, financial situation or needs and you should consider the appropriateness of the information about the OneSmart facility before making any decisions about whether to acquire or continue using the prepaid facility.