How to use your credit
If you have New Zealand domestic flights departing before 31 October 2021, or international flights departing before 28 February 2022:
- You can change your flight to a new date or time (within 355 days) with no change fees applied, so long as the changes are made prior to departure. Any fare difference will still apply.
- Or you can opt in for credit (as long as it's before check-in closes). The credit will be valid for 12 months from the day you put it into credit, and you have 12 months to complete your travel from when you make the booking.
The current version of the online credit tool:
- Can be used for most credits held in NZD, AUD, USD, CAD, EUR, SGD, GBP, JPY, HKD, CNY TWD, KRW and XPF.
- Can use up to 2 credits to purchase new flights.
Note - If your credit was altered by our contact centre in some way, the original booking reference will not work in the online tool. Please use the new reference that was issued to you.
The online credit tool will not work for some credits.
Affected credits include:
- Credits from bookings which were altered after purchase (e.g. the date was changed, the class was upgraded, a bag was added).
- Credits from bookings where one or more of the flights were flown.
- Credits from bookings purchased through our international storefronts or in a different currency.
We are working to make this tool available to everyone. Future versions of the tool will be released as soon as possible to add new capabilities.
If you booked with a travel agent or third party, you'll need to contact them about your credit.
How do I combine multiple credits to make a new booking?
The tool doesn't recognise my credits - how can I use my credits?
Do I need to spend my credit all at once?
How can I view my credit?
What can I use my credit for? Can I use it to book a hotel?
More COVID-19 information
^Any fare difference and change fees are waived. Fare difference applies if travel is in a different product or cabin.