How to use your credit

You can check your credit balance and use it to purchase any Air New Zealand fares online.

Important information

The online credit tool:

  • Can be used for most credits held in NZD, AUD, USD, CAD, EUR, SGD, GBP, JPY, HKD, CNY TWD, KRW and XPF.
  • Allows for use of up to 2 credits to purchase new flights.

If you have not received notification that your credit has been processed, please note that our Team is currently working on resolving this. We will be in touch soon with a new booking reference. If you need to use your credit urgently, please call our Contact Centre.

If you booked with a travel agent or third party, you'll need to contact them about your credit.

Group bookings

To use credit from a group booking, please contact our specialised team of Group Co-ordinators who will help you to use your credit towards a future group booking.

How do I combine multiple credits to make a new booking?

The tool doesn't recognise my credits - how can I use my credits?

Do I need to spend my credit all at once?

What can I use my credit for? Can I use it to book a hotel?

More COVID-19 information