International travel options
Travel requirements and restrictions
It's essential you understand the local requirements of where your trip begins, where you transit, and where it ends. These may include:
- Pre-travel testing
- Pre-travel quarantine
- Supplying passport details
- Declaration forms
- Arranging quarantine at your final destination
These requirements may change before you travel, so be sure to check regularly.
Use the resources below to make sure you are fully informed ahead of your journey:
- Star Alliance Country Information - The latest travel regulations for your destination and transit countries.
- International Air Transport Association (IATA) - The latest travel regulations for your destination and transit countries.
- World Health Organization (WHO) - Official global health advice related to COVID-19.
- Advice for New Zealanders living overseas
Travel to New Zealand
New Zealand Government Quarantine-free travel with Australia
New Zealand Government COVID-19 pre-travel testing information
New Zealand Government COVID-19 travel restrictions
Managed isolation and quarantine in New Zealand
If your eligibility allows, you can travel quarantine-free in to New Zealand from the following countries:
To check your eligibility to book 'quarantine-free' flights - please refer to:
- Quarantine-free travel from Australia to New Zealand
- Quarantine-free travel from the Cook Islands to New Zealand
- Quarantine-free travel from Niue to New Zealand
Local immigration requirements still apply.
If you plan to return to any of these countries, please check you meet the relevant government requirements for your return journey.
Travel requiring quarantine
If you don't meet the conditions to travel to New Zealand quarantine-free, there are some requirements you need to be aware of.
Pre-departure test requirements
Most passengers travelling to New Zealand must provide evidence of a negative COVID-19 test result before departure. Customers transiting through New Zealand from the United Kingdom and the United States must also meet this requirement.
For more information, please see the New Zealand Government COVID-19 website.
Managed Isolation Accommodation
Some passengers arriving into New Zealand must register their managed isolation accommodation requirements to be permitted to board their flight. A Managed Isolation Allocation System Voucher will need to be presented at check-in. We highly recommend checking managed isolation availability before booking your ticket and registering as soon as possible. For more information visit the MIQ Government site.
Transit via New Zealand
The New Zealand government is continually reviewing their transit restrictions and we strongly recommend that you check their website for information on whether you can transit or not. You may be required to seek advance transit approval from the relevant government. Please ensure this is done before you progress with a booking.
Travel to Australia
Passengers travelling to or transiting through Australia must provide evidence of a negative COVID-19 test result:
- PCR testing is required.
- The test must be performed 72 hours or less prior to departure.
- Children 4 years old and under are exempt.
- Passengers arriving into Australia on a quarantine-free flight are currently exempt from pre-departure testing.
- Before you travel to Australia, you must complete the online Australia Travel Declaration at least 72 hours before your departure for Australia. You will be asked to present your completed declaration before you can check-in at the Airport.
- Some states have additional conditions of entry requirements. Please refer to the Australian government websites for the most up to date information.
Travellers are required to undertake 14 days mandatory quarantine on arrival in Australia unless on a qualifying 'Quarantine-free' flight.
Two-way quarantine-free travel: You can travel and book 'quarantine-free' also known as 'Green' flights between New Zealand and Australia.
Please check the Australia Government Department of Home Affairs for entry requirements. If you plan to return to New Zealand, please check you meet all New Zealand Government requirements for your return journey.
Local immigration requirements still apply.
Transit via Australia
If you are transiting via Australia, you must provide a negative COVID-19 test result before boarding your inbound flight. The Australian government is continually reviewing their transit restrictions - see their website for up to date information. You may be required to seek advance transit approval so make sure to check before booking.
Travel to Pacific Islands
For travel after 17 May 2021:
Two-way quarantine-free flights are now available to book between New Zealand and the Cook Islands, for travel from 17 May 2021. Find out more.
To travel quarantine-free from New Zealand to Rarotonga, you must:
- Have spent the 14 full days before your date of departure in either New Zealand or the Cook Islands. This means you can travel from day 15 onwards.
- Complete a travel declaration before travelling. This will be available to complete on the Cook Islands Government website before 17 May 2021.
For travel up to and including 16 May 2021:
Currently, quarantine-free travel is only available one way, from the Cook Islands to New Zealand. Those wanting to return to the Cook Islands must meet local government entry requirements.
For customers travelling from New Zealand to Rarotonga, the following requirements apply:
- You have spent the last 14 days in New Zealand prior to entry into the Cook Islands
- Complete a negative COVID-19 test result within 72 hours of departure from Auckland
The following people are able to enter the Cook Islands:
- Cook Islanders
- Permanent Residents of the Cook Islands
- Cook Islands work permit holders
- Cook Islands resident permit holders
Requests for entry into the Cook Islands must be sought by emailing the Ministry of Foreign Affairs and Immigration on firstname.lastname@example.org for approval.
Currently, quarantine-free travel is only available one way, from Niue to New Zealand.
Those wanting to return to Niue must meet local government entry requirements. A limit of 30 passengers are permitted to enter Niue per fortnight.
Travellers intending to travel to Niue must:
- Meet conditions set by the Niuean Government, including having been in New Zealand for 14 days prior to entry into Niue.
- Register prior to departure for government approval to return to Niue.
- Provide negative COVID-19 test result within 4 working days of the scheduled departure.
- Complete the exit health clearance process at Auckland International Airport.
- Undergo supervised quarantine for 14 days at a government-appointed accommodation in Niue.
To find out if you can travel to Niue from New Zealand, email Niue.SecGov@mail.gov.nu
The Samoan border remains open to all Samoan Citizens, Permanent and Temporary residents of Samoa, who are currently in New Zealand.
To be permitted entry into Samoa, you must comply with all Samoan Government requirements. Please note that pre-departure testing and managed quarantine is required. Further information is available on the Samoan Ministry of Health's website.
To find out if you can travel to Samoa from New Zealand, email email@example.com
The Fijian border remains open to all Fijian Citizens and passport holders who are currently in New Zealand. All Non-Fijian citizens (those that do not hold a Fijian passport) require approval from the Office of the Prime Minister for entry into Fiji.
Travellers intending to travel to Fiji must:
- Present written proof of a negative COVID-19 test, conducted within 72 hours before departure for Fiji.
- Complete supervised quarantine for 14 days upon arrival in Fiji at a government-designated quarantine facility.
Please refer to the Fiji COVID-19 Government website for additional specific details.
The Tongan Government have restricted travel for Tongan nationals and citizens who begin their travel from New Zealand, Fiji, Samoa and Vanuatu, as well as the state of Queensland in Australia.
Travellers intending to travel to Tonga must:
- Register prior to departure for government approval to return to Tonga.
- Provide proof of a negative COVID-19 test taken within 4 working days prior to travel.
- Upon arrival to Tonga, all travellers will be required to undergo mandatory government quarantine at a designated location for 14 days.
For further COVID-19 related information for Tonga, please visit the Tongan Government website.
Travel to the USA
All travellers will be required to have either a COVID-19 PCR or antigen test within 3 days of departure to the US, presenting a negative result. Children under the age of 2 are exempt from this testing requirement.
A US Government provided health attestation form must also be completed and presented at check-in, along with your negative test result.
Please keep in mind that you will be unable to begin your journey to the United States if you are not able to present a valid negative test result. For more information, please visit the United States CDC's website.
Travel to Los Angeles
- from another state or country
- and who are over the age of 16,
will be required to complete an Online Form requesting contact information and acknowledging they have read and understood the State of California's travel advisory.
The online form requirement is applicable to passengers with Los Angeles as their final destination. Failure to comply could result in a fine of up to USD $500. The form is not a requirement for those transiting Los Angeles to another state or country.
The State of California's travel advisory also recommends that 'all persons travelling for non-essential travel arriving into California from other states or countries, including returning Californian residents, should practice self-quarantine for 14 days after arrival'.
Visit the California Department of Public Health site for COVID-19 updates.
Travel to Canada
All travellers must present a negative PCR test result at check-in when flying to Canada.
- The test must be dated within 72 hours of departure.
- An antigen test will not be accepted.
- Children under the age of 5 are exempt.
You will be unable to begin your journey to Canada if you are unable to present a valid negative PCR test result upon check-in.
Mandatory quarantine or isolation
All travellers arriving in Canada will be required to:
- take a mandatory COVID-19 PCR test when they arrive in Canada before they can leave the airport.
- take an additional PCR test at the end of their 14-day quarantine period.
- reserve, prior to departure to Canada, a 3-night stay in a government authorized hotel.
- Submit travel and contact information, including a suitable quarantine plan, electronically via ArriveCAN before boarding a flight.
Everyone entering Canada must follow mandatory isolation or quarantine requirements. Not respecting these requirements is a serious offence with consequences and penalties.
Travel to China
All passengers must present a Green QR Health Code or signed Health Declaration Form at the airport as evidence they have met the health requirements for China. Failure to do so will result in denied boarding.
All passengers who have received a COVID-19 vaccination are required to upload their vaccine certificate as part of the QR Health Code process. This is in addition to the requirement to complete the pre-departure COVID-19 tests.
All passengers travelling to China from New Zealand (including transit passengers) will need to complete one COVID-19 nucleic acid (PCR) and one COVID-19 IgM test within 48 hours prior to departure.
Transiting in New Zealand
We are unable to accept passengers transiting through New Zealand to China as there are no testing facilities available at transit areas in any airports in New Zealand.
Next steps for affected customers:
- We will contact affected customers and place your fare in credit for use at a later date.
- If you booked your flights via a travel agent, please contact them directly for assistance.
Travel to Hong Kong
Entry and quarantine requirements into Hong Kong differ depending on the origin of travel.
For travellers who have been in New Zealand, Australia, Singapore, Mainland China, Taiwan or Macau for the last 21 days are permitted to enter Hong Kong, provided passengers:
- Meet standard immigration requirements
- Have not transited via countries other than the ones listed above
- Must stay in Hong Kong for at least 20 days.
Pre-departure movement limitations
Passengers must have been in the country of embarkation for at least 21 days prior to travel.
All passengers must complete a Health Declaration Form and present it to a Hong Kong Department of Health staff member on arrival in Hong Kong. Note: After submitting the online form, please save the result by clicking 'Save QR Code' or take a screenshot. Additional documents are required for travellers who have visited a high-risk destination.
- All passengers arriving in Hong Kong must complete mandatory 14-night quarantine at a Government approved hotel, starting on the day of arrival.
- Vaccinated passengers must complete mandatory 7-night quarantine at a Government approved hotel, starting on the day of arrival.
- Accommodation must be organised directly with the hotel before departure. The hotel confirmation must be presented at check-in or boarding may be denied.
- Passengers transiting through Hong Kong (up to 24 hours) are exempt.
Please visit the Hong Kong Government's Coronavirus website for more information on entry and quarantine requirements.
Travel to Korea
All travellers arriving in Korea must carry a COVID-19 negative PCR test.
The negative PCR test result must be issued within 72 hours of departure. Those who do not carry a valid test result will be denied boarding.
Most travellers are required to quarantine for 14 days at a government-designated facility at their own expense. Travellers who are long-term visa holders or residents will be required to self-quarantine at their own residences.
Passengers transiting through Incheon International Airport to third countries will not face the new quarantine requirement but will receive a temperature screening and health questionnaire.
Special Entry Procedure
All inbound travellers will go through the Special Entry Procedure when arriving in Korea. This includes:
- Submitting to temperature screening.
- Completing the Health Questionnaire and Special Quarantine Declaration handed out inflight.
- Providing contact information and the address of their accommodation in Korea
- Installing and using either the Self-Quarantine Safety Protection App or Self Diagnosis App to monitor symptoms and submit daily health checks during their stay in Korea.
Travel to Taiwan
All travellers arriving in Taiwan must carry a COVID-19 negative PCR test.
All passengers are required to present written proof of a negative COVID-19 PCR test, conducted within 3 days before departure for Taiwan.
Mandatory quarantine or isolation
All passengers must provide confirmation of where they will complete their mandatory 14 day quarantine (e.g. Government Central Quarantine facility, Quarantine Hotel, or Home Quarantine). Passengers who choose to self-quarantine at home must only have one person per household and complete an online affidavit.
The Taiwanese border remains open to all Taiwanese Citizens, Permanent Residents and spouse or minors of a Taiwan Citizen. For more information, including entry and quarantine requirements, please visit the Republic of China (Taiwan) Ministry of Foreign Affairs website.
Travel to Japan
Effective 19 March, all passengers eligible to travel to Japan, including Japanese citizens are required to present proof of a negative COVID-19 test within 72 hours of departure.
The Japanese Government has announced very strict conditions regarding mandatory 'data elements' (i.e. passport number and nationality details) that must be sighted and verified on a COVID-19 test result before a passenger can be accepted for travel.
It is understood most testing clinics carrying out COVID-19 tests may not provide all of these types of data elements, therefore the Japanese Govt have a 'Certificate of Testing for COVID-19 form' outlining the prescribed format and information clinics or medical institutions can use when recording a passenger's test results.
Changes to the travel experience
More than ever, we're focussed on the health and safety of our people and passengers.
We're therefore making temporary changes to our service offering on the ground and in the air.
Where possible we will allocate additional space between customers onboard and will do our best to keep families and travelling companions together.
Please follow all crew instructions when onboard our aircraft and be mindful that every airport will have rules set by local authorities that you'll need to comply with.
We have paused parts of our service which increase interactions between crew and customers, such as offering hot towels or pre-takeoff drinks from a tray.
Our businesspremier™ menu has been simplified and is now delivered on a single service tray.
We will continue to provide special meals. Please request them when you book, as normal.
Wearing face coverings
All passengers are required to wear a face-covering prior to reaching the boarding gate and on all Air New Zealand operated flights. Passengers are welcome to wear their own face-covering and we will continue to make masks available.
Cleanliness in the air and on the ground
We are taking extra steps to ensure all our aircraft, lounges, and airports are frequently cleaned. We are regularly cleaning our aircraft with antiviral products, approved for use by aircraft manufacturers and by the World Health Organisation. If you are travelling on an Air New Zealand operated flight inbound to New Zealand the crew on these flights will have a number of supplies onboard to provide customers on request, such as surgical masks and hand sanitiser.
Other international travel information
What if I want to travel but postpone to a later date?
If your travel is within New Zealand before 30 June 2021, you can change your booking and we will waive the change fee and service fees; a fare difference may apply. If you prefer you can opt-in to credit.
If you booked your travel directly with us, either online or through our Contact Centre, you can manage your booking to opt-in to credit.
Can my children travel as unaccompanied minors?
Please refer to our Children Travelling Alone page for the most up to date information about children travelling during COVID.
My children were already booked - what will happen to their tickets?
If you have booked through a travel agent, please make this request through them.
Can I travel with my pet?
Will all your Lounges be open?
We know how important your daily coffee is! Our New Zealand Domestic and Regional Lounges are open at Alert Level 1. Our New Zealand and Australia International Lounges are open for quarantine-free travel.
In keeping with Australian travel requirements, please observe the following at all Australia International Lounges:
- Wear a mask in the lounge and airport at all times except when eating or drinking
- Practise physical distancing
- Practise good hygiene; hand sanitisers are provided
- Food and drinks are provided through an assisted service.
All facilities and services are available for use with the exception of magazines which are not available.
Our Air New Zealand flights are located at a different pier at the Sydney Airport. Please allow 10-15 minutes to walk to the boarding gate.