COVID-19 (coronavirus) is having a huge impact on travellers. Here are some of the key things to know.
Our Contact Centre team is experiencing a high volume of calls at the moment. Please only contact us if you are due to fly in the next 48 hours.
Domestic travel within New Zealand is for customers who are deemed essential services workers only while New Zealand is on Alert Level 4. If your flight is not essential, you will not be able to travel. Please see the New Zealand travel guidelines for further information.
Before making your booking, please check the latest travel restrictions of your local country.
If you booked through a travel agent, please ask them to manage your changes.
Please note, if you purchased a non-refundable ticket, it remains non-refundable unless local legislation requires a refund to be made available.
Arrange a 12-month credit for your booked ticket for travel before 30 June - it's online and fast
You can use your credit within the next 12 months for any travel on Air New Zealand.
Change the date or destination of your flight online for travel before 30 June
You can make one change without paying any change fees or service fees. You will need to pay for any difference in the fare.
To request a credit or make changes online, please enter your booking details below: