The NZ domestic experience

To give you greater peace of mind and confidence, flexibility is built into our New Zealand domestic seats, so no matter which of our destinations you're flying to, or why, we have the right seat for you.

All our NZ domestic seat options come with the flexibility to make changes to your travel plans prior to departure. Flexichange gives you the flexibility to change your flight with no change fees. Flexirefund gives you maximum flexibility to make changes and is fully refundable should your plans change or you no longer wish to travel. Find the seat that's right for you.


NZ Domestic Seat Options

What does my seat include?

Compare our New Zealand domestic seat options. For more information, refer to our frequently asked questions. 

1 x carry-on bag (up to 7kg)

seat

seat+bag

flexichange

flexirefund


Inflight snack

seat

seat+bag

flexichange

flexirefund


1 x checked bag (up to 23kg)

seat

seat+bag

flexichange

flexirefund


Extra checked bag (1 x 23kg)

seat

seat+bag

flexichange

flexirefund


Standard seatselect included

seat

Select a seat from just AUD $5!

seat+bag

Select a seat from just AUD $5!

flexichange

flexirefund


Standard seatselect included for Airpoints™ Elite or Gold, Elite Partners and Koru members

seat

seat+bag

flexichange

flexirefund


Changes made before day of travel, and date or origin/destination changes on day of travel

seat

Permitted before departure. AUD $50 change fee per person, a fare difference may also apply.

seat+bag

Permitted before departure. AUD $50 change fee per person, a fare difference may also apply.

flexichange

✔ 
Permitted before departure. No change fee, however a fare difference may apply.

flexirefund

✔ 
A fare difference may apply.


Changes to another flight on the same day, same origin/destination on day of travel

seat


Permitted before departure. AUD $50 change fee per person, a fare difference may also apply.

seat+bag


Permitted before departure. AUD $50 change fee per person, a fare difference may also apply.

flexichange

✔ 
No charge to change to an earlier or later flight on same day, same route. Subject to availability. Changes can be made online or at the airport.  

flexirefund

✔ 
No charge to change to an earlier or later flight on same day, same route. Subject to availability. Changes can be made online or at the airport.  


Cancellation of flight

seat


Not refundable.   

seat+bag


Not refundable.   

flexichange


Not refundable.   

flexirefund

✔ 
Fully refundable. No refund fee if cancelled prior to departure.
AUD $50 refund fee applies for a no-show.


*Airpoints Dollars earn™

seat


seat+bag

✔ 
Additional 1 Airpoints Dollars and 2 Status Points

flexichange


Additional 2 Airpoints Dollars and 4 Status Points 

flexirefund


Additional 3 Airpoints Dollars and 6 Status Points


Use our Airpoints calculator to check your potential Airpoints Dollars and Status Points for a specific flight.
*The number of Airpoints Dollars and Status Points you earn is additional to those earned with a seat only ticket. Eligible for Airpoints Dollars and Status Points unless purchased with Airpoints Dollars. Tickets booked in F class (some grabaseat greenlight fares) are eligible for Status Points only.

Please note:

There are no service fees for changes made online.

 

Excess baggage charges apply if baggage allowance exceeded. Infant strollers and car seats are permitted free of charge for all fare types when accompanied with an infant. Infants are entitled to a 1 piece cabin baggage allowance but do not receive a checked baggage allowance. Tickets are not transferable to another person.

 

Passengers travelling on our ATR72 and Q300 flights under 45 minutes will be offered water and a snack only.

Our NZ domestic services