Conditions of Carriage - summary of changes

Last updated 20 January 2021

Please find below the summary of the changes made to our Conditions of Carriage since January 2019.

Date

20 January 2021

Summary of change

Clause "10.3 What behaviours would lead Air New Zealand to refuse service to a Passenger?" was updated to make clear that we will not carry a passenger if it would breach any law, regulation, directive or order.


Date

20 July 2020

Summary of change

Clause "10.6 What Air New Zealand can do if there is a public health or medical emergency" was updated to clarify that passengers are responsible for any costs or expenses incurred to comply with any applicable policies, restrictions or conditions.


Date

18 March 2020

Summary of change

Clause "10.6 What Air New Zealand can do if there is a public health or medical emergency" was updated to make it clear that it is the passenger's obligation to comply with government quarantine restrictions.
Clause "15.5 When does Air New Zealand issue a credit instead of a refund?" was updated to provide examples to passengers of what types of circumstances may be beyond our control, enable credit extensions at our discretion, and confirming that any credit is for any unused non-refundable portion of the Ticket.


Date

7 February 2020

Summary of change

Clause "10.6 What Air New Zealand can do if there is a public health or medical emergency" was added. 


Date

28 December 2019

Summary of change

Clause "5.2 When do I need to show my Ticket and other travel documents?" was updated to reiterate that it is the responsibility of the passenger to ensure that their name is accurate and travel documents are valid.


Date

3 December 2019

Summary of change

Following the International Civil Aviation Organisation's revision of the liability limits in the Montreal Convention, clause "13.2 What happens if someone is injured or dies?" was updated to reflect these new limits.


Date

26 November 2019

Summary of change

The Conditions of Carriage were updated to ensure that they could be easily read and understood.


Date

24 July 2019

Summary of change

Clause "10.4 Do you refund any taxes or other charges" was added confirming that taxes and charges are refundable in certain circumstances. 


Date

15 July 2019

Summary of change

Following the enactment of the Air Passenger Protection Regulations (Canada), clause "2.4 Overriding law" was updated to add a link to our jurisdiction specific guidance materials.
Clause "5.3 Personal information" was also updated so it could be more easily read and understood.