Conditions of Carriage - summary of changes

Last updated 5 November 2021

Please find below the summary of the changes made to our Conditions of Carriage since January 2019.

Date

5 November 2021

Summary of change

Clause 10.3 was amended to include evidence of negative covid 19 test results if required by Air New Zealand.
Clause 10.6 was amended to include evidence of negative covid 19 test results if required by Air New Zealand.


Date

5 October 2021

Summary of change

Clause 7.16 was corrected to clarify that the terms of the Conditions of Carriage do modify the Contract and Commercial Law Act 2017.
Clause "10.3 Why might Air NZ refuse carriage or service to a Passenger? ?" was amended to clarify the reasons the airline could refuse carriage or service to a passenger including when a passenger behaves unacceptably or puts passengers or crew safety at risk. A clarification that Air NZ may require valid health documentation including Covid 19 vaccination status was added.
Clause 10.4 amended to clarify that other types of unacceptable behaviour not listed in clause 10.3 may equally apply including behaviour that causes discomfort or risk to passengers and crew.
Clause "10.6 What Air New Zealand can do if there is a public health, medical emergency or safety risk" was updated to clarify that if we are not satisfied that it is safe for a passenger to fly or if carrying a passenger may put others safety at risk we may require evidence of vaccinations against Covid 19 or other health documentation. Any guidance or assistance provided by Air NZ with respect to health and travel requirements does not release the passenger from their own personal responsibility.
Clause 10.7 is updated to clarify that Air NZ is not liable to the passenger if we refuse carriage or service for any reason including, but not limited to, where the passenger is unable to provide the necessary vaccination evidence or other health documentation. Clarification that this also applies to refunds.
Clause 15.1 – clarification that this section on refunds is subject to the terms set out in Section 10 (Passenger Health, Public Health & Medical Emergency).


Date

1 September 2021

Summary of change

Clause "3.1 What is Special Assistance?" was updated to include infants, pregnant people in accordance with Article 8.2 of the Regulation on the Management of Public Air Transportation Services for Passengers (China).
Clause "7.4 What happens if I have too much Baggage?" was updated to include a hyperlink for Excess baggage under useful information, in accordance with Article 37(3) of the Regulation on the Management of Public Air Transportation Services for Passengers (China).
Clause "8.3 What if I don't get the seat I confirmed?" updated to record the denied boarding process for flights to and from China, in accordance with Article 8.2 of the Regulation on the Management of Public Air Transportation Services for Passengers (China).


Date

20 January 2021

Summary of change

Clause "10.3 What behaviours would lead Air New Zealand to refuse service to a Passenger?" was updated to make clear that we will not carry a passenger if it would breach any law, regulation, directive or order.


Date

20 July 2020

Summary of change

Clause "10.6 What Air New Zealand can do if there is a public health or medical emergency" was updated to clarify that passengers are responsible for any costs or expenses incurred to comply with any applicable policies, restrictions or conditions.


Date

18 March 2020

Summary of change

Clause "10.6 What Air New Zealand can do if there is a public health or medical emergency" was updated to make it clear that it is the passenger's obligation to comply with government quarantine restrictions.
Clause "15.5 When does Air New Zealand issue a credit instead of a refund?" was updated to provide examples to passengers of what types of circumstances may be beyond our control, enable credit extensions at our discretion, and confirming that any credit is for any unused non-refundable portion of the Ticket.


Date

7 February 2020

Summary of change

Clause "10.6 What Air New Zealand can do if there is a public health or medical emergency" was added. 


Date

28 December 2019

Summary of change

Clause "5.2 When do I need to show my Ticket and other travel documents?" was updated to reiterate that it is the responsibility of the passenger to ensure that their name is accurate and travel documents are valid.


Date

3 December 2019

Summary of change

Following the International Civil Aviation Organisation's revision of the liability limits in the Montreal Convention, clause "13.2 What happens if someone is injured or dies?" was updated to reflect these new limits.


Date

26 November 2019

Summary of change

The Conditions of Carriage were updated to ensure that they could be easily read and understood.


Date

24 July 2019

Summary of change

Clause "10.4 Do you refund any taxes or other charges" was added confirming that taxes and charges are refundable in certain circumstances. 


Date

15 July 2019

Summary of change

Following the enactment of the Air Passenger Protection Regulations (Canada), clause "2.4 Overriding law" was updated to add a link to our jurisdiction specific guidance materials.
Clause "5.3 Personal information" was also updated so it could be more easily read and understood.