Say 'kia ora' to Oscar!

Introducing Air New Zealand’s online service chatbot, Oscar.
Oscar, Air New Zealand’s online service chatbot.

Oscar has been trained to help with commonly asked travel questions and learns based on the conversations people have with him. He’s adaptable and can be used across a multitude of devices and platforms with more being added all the time. 

Oscar, Air New Zealand’s online service chatbot.

Oscar can assist with more than 380 different topics that include:

  • Resend your booking confirmation
  • Claim missing Airpoints Dollars™
  • Book or change a flight
  • Select a seat on an upcoming flight
  • Change your username or password
  • Add extra bags to your booking

And much more…


Where can you find him

Did you know…?

Oscar has been a very helpful bot since he launched in February 2017, assisting thousands of customers:

  • on more than 380 different topics
  • with more than 1,000 conversations on average per day
  • in solving approximately 73% of customers enquiries

Try this:

Not only can Oscar help with your enquiry, he also has his own personality and can be a little cheeky. Ask Oscar some of the following and see how he responds:

  • Tell me a dad joke
  • What are you doing?
  • What's the meaning of life?
  • Who's your mother?
  • Who's your daddy?