flexirefund fares

Terms & Conditions

  • Fares may be changed to another Air New Zealand domestic fare before or after departure by calling 13 24 76. Additional payments will apply as follows:
    • A Contact Centre or airport service fee of AUD $25 per person, per one-way journey. No service fee applies to changes made online at www.airnewzealand.com.au*
    • Where a change requires the purchase of a higher priced fare, the difference between the original fare and the upgraded fare is payable
    • No service fees or fare difference will apply to flight changes made at the airport on the day of departure where changing to an earlier or later flight** departing that day. Flight changes are subject to seat availability. All other changes will be subject to the above service fees plus any Fare Difference
  • Flexirefund fares are fully refundable up to the day of departure (unless previously upgraded from a Smart Saver fare when the amount paid for the Smart Saver fare remains non-refundable)
  • Cancellations made after the day of departure will incur an AUD $50 refund fee per person, per one-way journey
  • Name changes are not permitted
  • Airpoints™ members will earn Airpoints Dollars™ and Status Points when travelling on Flexirefund fares. See the earning rates look up table^
  • Child discounts do not apply
  • One infant (0 - 23 months) not requiring a seat may travel with each adult at the infant fare level (free of charge for domestic New Zealand flights), with subsequent infants travelling at the applicable child fare level
  • Flexirefund fares are one-way and may be combined with other fare types as follows:
    • May only be combined with other domestic New Zealand fares
    • May not be combined with international fares unless booked in Y class
  • Bookings made online do not incur booking service fees. Please note that bookings made through the Air New Zealand Contact Centre will incur a booking service fee calculated per person each one-way journey