Phone numbers
We're here to help, 24/7, so please feel free to contact us anytime.
Sales and reservations
Tel: 1800 132 476
Calling from overseas
TTY users phone 133 677 then ask for 1800 132 476
Online booking help
Questions and Answers
Tel: 1800 00 55 63
Feedback
Send us feedback
Complete our Customer Experience Survey
Airpoints
Questions and Answers
Tel: 1800 803 298
Groups (for groups of 10 or more), conferences and incentives
Sydney office
Handles all group quotes and ticketing for Australia
Tel: 1300 132 476
Email: groupsales@airnz.co.nz
Administration and sales
Australian Head Office
Tel: 1800 151 661
Customer relations
Tel: 1800 132 476 or +64 (0)9 366 2929
Hours: 9:00am - 5:00pm (NZ time), Monday to Friday
TTY users phone 13 36 77 then ask for 1800 132 476
Fax: +64 (0)9 256 3531
Feedback
Please use our online form to submit your feedback here
Postal address
Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand
Baggage
See Baggage Services Offices for lost luggage enquiries
Freight
Australia Cargo Office
Hours: 8:30am - 5:00pm Monday to Friday
SITA: SYDFSNZ
Cargo Reservations for Australia
Tel: 1800 422 076
Fax: +64 (0)9 255 8275
Email: auscgo@airnz.co.nz
Hours: 8:30am - 6:00pm Monday to Friday
Adelaide SITA: ADLFSNZ
Brisbane SITA: BNEFSNZ
Cairns SITA: CNSFSNZ
Melbourne SITA: MELFSNZ
Perth SITA: PERFSNZ
Engineering and maintenance
Please contact us for any aircraft/component maintenance services.