Sales and Reservations
Tel: 13 24 76
TTY users phone 133 677 then ask for 13 24 76

Online Booking Help
Questions and Answers
Tel: 1800 00 55 63

Feedback
Send us feedback
Complete our Customer Experience Survey
See Customer Support below for other contact options

Airpoints™ Help
Questions and Answers
Tel: 1800 803 298

Select another Contact Area
Air New Zealand Holidays
Travelcentres
Airpoints
Groups, Conferences and Incentives
Administration and Sales
Customer Support
Baggage
Freight
Engineering
Airline Training

Air New Zealand Holidays

Holiday Packages: 13 24 76

Travelcentres

Travelcentres are open for business 9am - 5pm, Monday to Friday.

Sydney
Suite 1819
Level 18
Australia Square Tower
264 George Street
SYDNEY NSW 2000
Tel: 02 8248 0030
Fax: 02 9252 5217
Email: airnznsw@airlinemarketing.com.au

Melbourne
Level 7, 246 Bourke Street
MELBOURNE VIC 3000
Tel: 03 9251 5036
Fax: 03 9663 6203
Email: airnzvic@airlinemarketing.com.au

Brisbane
Level 8 / 243 Edward Street
Brisbane QLD 4000
Adelaide Street
Brisbane QLD 4001
Tel: 07 3334 2036
Fax: 07 3229 4937
Email: airnzqld@airlinemarketing.com.au

Perth
Level 3, 178 St Georges Terrace
Perth WA 6000
Tel: 08 9442 6077
Fax: 08 9486 1930
Email: airnzwa@airlinemarketing.com.au

Airpoints

Air New Zealand Airpoints Service Centre
PO Box 3923
SYDNEY NSW 2001
Tel: 1800 803 298
Submit a question on Airpoints

Groups, Conferences and Incentives

Sydney office
Handles all group quotes and ticketing for Australia
Tel: 1300 13 24 76
Fax: 02 8235 9946
Email: groupsales@airnz.co.nz

Administration and Sales

Australian Head Office
Tel: 1800 151 661

Customer Support

Send us feedback
Tel: 02 8235 9999
Fax: +64 9 336 3966

Customer Support
Air New Zealand Limited
Private Bag 92007
Auckland 1020
New Zealand

Baggage

General enquiries freephone (AU): 13 24 76 or
Tel: +64 (0)9 357 3000

See Baggage Services Offices for lost luggage enquiries

Freight

Vicki Park
Regional Cargo Manager Australia
Tel: 612 9667 1237
Fax: 612 9667 0336
Email: vicki.park@airnz.co.nz

Australia Cargo Office
Tel: 02 9667 0331
Fax: 02 9667 0336

Hours: 0830 - 1700 Monday to Friday
SITA: SYDFSNZ

Cargo Reservations for Australia
Tel: 1 800 422 076
Fax: 64 9 255 8275
Email: auscgo@airnz.co.nz

Hours: 0830 - 1800 Monday to Friday

Adelaide SITA: ADLFSNZ
Brisbane SITA: BNEFSNZ
Cairns SITA: CNSFSNZ
Melbourne SITA: MELFSNZ
Perth SITA: PERFSNZ

Engineering

John Byers
Manager Sales and Customer Services
Tel: +64 9 256 3824
Fax: +64 9 256 3786
Mobile: 021 616 927

Airline Training

Email: airlinetraining@airnz.co.nz