Sales and Reservations
Tel: 13 24 76
TTY users phone 133 677 then ask for 13 24 76

Online Booking Help
Questions and Answers
Tel: 1800 00 55 63

Feedback
Send us feedback
Complete our Customer Experience Survey
See Customer Relations below for other contact options

Airpoints™ Help
Questions and Answers
Tel: 1800 803 298

Select another Contact Area
Air New Zealand Holidays
Travelcentres
Airpoints
Groups, Conferences and Incentives
Administration and Sales
Customer Relations
Baggage
Freight
Engineering
Airline Training

Air New Zealand Holidays

Holiday Packages: 13 24 76

Travelcentres

Travelcentres are open for business 9am - 5pm, Monday to Friday.

Sydney
Suite 2804
Level 28
Australia Square Tower
264 George Street
SYDNEY NSW 2000
Tel: +61 (0)2 8248 0030
Fax: +61 (0)2 9252 5217
Email: airnznsw@airlinemarketing.com.au

Melbourne
Level 7, 246 Bourke Street
MELBOURNE VIC 3000
Tel: +61 (0)3 9251 5036
Fax: +61 (0)3 9663 6203
Email: airnzvic@airlinemarketing.com.au

Brisbane
Level 8 / 243 Edward Street
Brisbane QLD 4000
Tel: +61 (0)7 3334 2036
Fax: +61 (0)7 3229 4937
Email: airnzqld@airlinemarketing.com.au

Perth
Level 3, 178 St Georges Terrace
Perth WA 6000
Tel: +61 (0)8 9442 6077
Fax: +61 (0)8 9486 1930
Email: airnzwa@airlinemarketing.com.au

Airpoints

Air New Zealand Airpoints Service Centre
PO Box 3923
SYDNEY NSW 2001
Tel: 1800 803 298
Submit a question on Airpoints

Groups, Conferences and Incentives

Sydney office
Handles all group quotes and ticketing for Australia
Tel: 1300 13 24 76
Fax: +61 (0)2 8235 9946
Email: groupsales@airnz.co.nz

Administration and Sales

Australian Head Office
Tel: 1800 151 661

Customer Relations

Tel: 13 24 76 or +64 (0)9 366 2929
TTY users phone 133 677 then ask for 13 24 76
Fax: +64 (0)9 256 3531
Send us feedback

Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand

Baggage

Tel: +64 (0)9 256 3929 or 0800 224 872

See Baggage Services Offices for lost luggage enquiries

Freight

Australia Cargo Office
Hours: 0830 - 1700 Monday to Friday
SITA: SYDFSNZ

Cargo Reservations for Australia
Tel: 1800 422 076
Fax: +64 (0)9 255 8275
Email: auscgo@airnz.co.nz

Hours: 0830 - 1800 Monday to Friday

Adelaide SITA: ADLFSNZ
Brisbane SITA: BNEFSNZ
Cairns SITA: CNSFSNZ
Melbourne SITA: MELFSNZ
Perth SITA: PERFSNZ

Engineering

David Woods
Station Engineer Sydney
Tel: +61 (0)414 787 762

Aviation Institute

Email: aviationinstitute@airnz.co.nz