Phone numbers

We're here to help, 24/7, so please feel free to contact us anytime.

Sales and reservations

Tel: 1800 132 476
Calling from overseas
TTY users phone 133 677 then ask for 1800 132 476

Online booking help

Questions and Answers
Tel: 1800 00 55 63

Feedback

Send us feedback
Complete our Customer Experience Survey

Airpoints

Questions and Answers
Tel: 1800 803 298

Groups (for groups of 10 or more), conferences and incentives

Sydney office
Handles all group quotes and ticketing for Australia
Tel: 1300 132 476
Email: groupsales@airnz.co.nz

Administration and sales

Australian Head Office
Tel: 1800 151 661

Customer relations

Tel: 1800 132 476 or +64 (0)9 366 2929
Hours: 9:00am - 5:00pm (NZ time), Monday to Friday
TTY users phone 13 36 77 then ask for 1800 132 476
Fax: +64 (0)9 256 3531

Feedback

Please use our online form to submit your feedback here

Postal address

Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand

Baggage

See Baggage Services Offices for lost luggage enquiries

Freight

Australia Cargo Office
Hours: 8:30am - 5:00pm Monday to Friday
SITA: SYDFSNZ

Cargo Reservations for Australia
Tel: 1800 422 076
Fax: +64 (0)9 255 8275
Email: auscgo@airnz.co.nz
Hours: 8:30am - 6:00pm Monday to Friday

Adelaide SITA: ADLFSNZ
Brisbane SITA: BNEFSNZ
Cairns SITA: CNSFSNZ
Melbourne SITA: MELFSNZ
Perth SITA: PERFSNZ

Engineering and maintenance

Please contact us for any aircraft/component maintenance services.

Aviation Institute

Email: aviationinstitute@airnz.co.nz