Help & Contact

Common questions

Phone bookings & enquiries

Sales & reservations

13 24 76

TTY users phone 133 677 then ask for 13 24 76

Online booking help
Tel: 1800 00 55 63

Airpoints help
Tel: 1800 803 298

What can we help you with?

What can we help you with?

Browse help topics

Airpoints™. Airpoints™     Baggage. Baggage     My booking. My booking
Online booking. Online booking     Flight information. Flight information     Airfares. Airfares
On the plane. On the plane     Holidays. Holidays     Check-in. Check-in
Special assistance. Special assistance     Koru & airport lounges. Koru & airport lounges     Cargo. Cargo

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