Which flights are currently eligible for OneUp™ upgrades?
How will OneUp work when my flight has more than one sector?
If I don’t get a OneUp™ upgrade, will you tell me why?
Who can book Exit Row Seats?
How do I claim missing Airpoints Dollars or Status Points?
Can I change my international booking and how much is it?
What are the prices for Prepaid Extra Bags?
Sales & reservations
TTY users phone 13 36 77 then ask for 13 24 76
Online booking helpTel: 1800 00 55 63
Airpoints help Tel: 1800 803 298