New Zealand Baggage Services Offices

Auckland International Airport

PO Box 53087
Auckland International Airport
Auckland
Freephone number: 0800 224 872
Phone: 09 306 5444
Fax: 09 256 3825
Email: baggageservices.akl@airnz.co.nz

Auckland Domestic Airport

PO Box 92007
Auckland
Phone: 09 256 3801
Fax: 09 256 3050
Email: baggageservices.akd@airnz.co.nz

Blenheim Airport

Phone: 03 572 9899, select option 3 for the airport
Fax: 03 572 8052

Christchurch Airport

PO Box 14005
Christchurch
Phone: 03 374 7104 - International & Domestic
Email: CHClostbaggage@airnz.co.nz

Dunedin Airport

PO Box 5548
Dunedin
Phone: 03 488 5821
Fax: 03 488 5823

Gisborne Airport

PO Box 407
Gisborne
Phone: 06 867 1608
Fax: 06 868 9150

Hamilton Airport

PO Box 3048
Airport Road RD2
Hamilton
Phone: (07) 857 1026 press 3 then 0
Fax: (07) 857 1031

Hokitika Airport

Phone: 03 755 8123

Invercargill Airport

PO Box 1409
Invercargill
Phone: 03 218 9070
Fax: 03 214 3064

Kaitaia Airport

Phone: 09 406 7412
Mon - Fri 0800-1000 and 1630-1830
Emergency Contact: 021 598 986

Kerikeri Airport - Bay of Islands

218 Wiroa Road, Kerikeri Airport
Ph 09 407 8419
Fax 09 407 7869
Emergency contact: Robyn Roberts 021 280 3175

Napier/Hastings Airport

Phone: 06 835 1130
Fax: 06 835 4803
Air New Zealand
c/- Hawke’s Bay Airport
Main North Road
Westshore
Napier

Nelson Airport

Private Bag 32
Nelson
Office hours: 7am - 8pm
Phone: 03 546 8283
Fax: 03 547 8738

New Plymouth

Phone: 06 755 2250
Fax: 06 755 2251

Palmerston North Airport

PO Box 1643
Palmerston North
Phone: 06 351 1105
Fax: 06 357 2872

Queenstown Airport

PO Box 2315
Queenstown
Phone: 03 442 2670
Fax: 03 441 4873
Email: baggageservices.zqn@airnz.co.nz

Rotorua Airport

PO Box 544
Rotorua
Phone: 07 345 6176
Fax: 07 345 3571

Taupo Airport

Phone/Fax: 07 378 5428
Fax: 07 378 2668

Tauranga Airport

Air Nelson: 07 575 3666
Eagle Air: 07 575 3666
Fax: 07 575 7597

Timaru Airport

Phone: 03 688 2500

Wanganui Airport

Phone: 06 345 5593

Wellington Airport

PO Box 21004
Wellington
Phone: 04 388 0400 - International & Domestic

Westport Airport

Phone: 03 789 8703

Whakatane Airport

Phone: 07 308 8397
Fax: 07 308 8042

Whangarei Airport

Phone: 09 436 0535
Fax: 09 436 9010

International Baggage Services Offices

Adelaide Airport

C/- Toll Dnata Airport Services
Phone: +61 8 8234 3288
Fax: +61 8 8234 3555
Level 1, Ground Floor, Aviation House
Adelaide Airport, SA 5950
Email: adl_baggage@tolldnata.com
Office hours: 0800 - 1600, 7 days

Apia

C/- Polynesian Airlines
Postal Address:
PO Box 315, Western Samoa
Phone: +00 685 42119 or 685-20825
Email: phcargo@lesamoa.net

Brisbane International Airport

C/- Toll Dnata Airport Services
Phone: +61 7 3115 2775
Fax: +61 7 3115 2776
Level 1, International Terminal
Brisbane Airport, QLD 4007
Email: bne_baggageservices@tolldnata.com
Office hours: 0600 - 0200, 7 days

Cairns

C/- Toll Dnata Airport Services
Phone: +61 7 4034 9334
Fax: +61 7 4034 9338
Ground Floor
Cairns International Airport, QLD 4870
Email: cns_baggageservices@tolldnata.com

Denpasar - Bali

C/- Gapura
Phone: 0062 361 935 1011
Fax: 0062 361 935 1171
Email: LLDPS@gapura.co.id

Gold Coast Airport

C/- Aviation Ground Handling
Open daily 0500 - 1900hrs
Phone: 617 5589 1219
Fax: 617 5599 0144

Honolulu International Airport

300 Rodgers Boulevard #43
Honolulu
Hawaii 96819
Phone: +00 1 808 836 - 2461
Fax: +00 1 808 839-6351
Email: honolulubaggage@hallmark-aviation.com

Hong Kong

Air New Zealand Airport Office
Phone: 852-2769 8669
Flight Information: 852-2216 1088
Baggage Service (Lost & Found): 852-2216 1022 / 2216 1025
Baggage Service (Lost & Found) Fax: 852-2382 4543
Baggage Service (Lost & Found) Email: baggage.services@jasg.com

London Heathrow Airport

C/- ASIG/Global Baggage Services
Terminal 2, London Heathrow Airport
Toll free (within UK) 0800 840 8069
Call Centre: 0844 375 4250 (charges apply for calls outside UK)
Email: LHRT2supervisor@globalbaggage.co.uk
Lost & Found Property contact +44 (0)208 990 9900

Los Angeles Airport

C/- Hallmark Aviation
200 World Way, Terminal 2
Los Angeles CA 90045
Phone: +1 866-767-2247 or +1 310-665-3977 or +1 310-215-7276
Fax: +00 1 310-417-2199
Email: baggageservice@hallmark-aviation.com

Melbourne Airport

C/- Toll Dnata Airport Services
Phone: +61 3 9297 1438
Fax: +61 3 9297 1883
Ground Level (Arrivals) (Next to Optus)
International Terminal
Melbourne Airport, VIC 3045
Email: melmhb@toll.com.au
Office hours: 0900 - 1700 7 days

Nadi Airport

PO Box 9212
C/- Air Terminal Services (Fiji) Ltd
2nd Floor, International Departure Terminal, Nadi Airport
Phone: +00 679 6722777 extension 2417 or 2473
Fax: +00 679 6720122
Email: aobaggage@ats.com.fj

Niue (Hanan International) Airport

C/- Peleni's Travel Agency
Phone: +683 4317
Fax: +683 4322
Email: pelenistravel@niue.nu

Noumea

Tontouta Air Services
Bagages Services
Sita: NOULLXH
Email: litige.bagages@cofely-airport-pacific.nc
PH / FAX :00687 352 615

Osaka Kansai Airport

C/- ANA
Office Hours: 9:00 - 17:00
Phone: +00 81 72 456 7575
Fax: +00 81 72 456 7451

Papeete Airport

C/- Air Tahiti
B. P. 6012 98702
Papeete
Tahiti
Phone: +00 689 864221
Fax: +00 689 864223
Email: service.bagages@airtahiti.pf

Perth

C/- Toll Dnata Airport Services
Phone: +61 8 9479 8109
Fax: +61 8 9479 8192
Terminal 1, Ground Floor
Horrie Miller Drive
Perth International Airport 6105
Email: per_baggageservices@tolldnata.com
Office hours: 24 hours, 7 days

Port-Vila Airport

c/- Air Vanuatu
Service Desk - International Airport
Phone: 00 678 26789
Fax: 00 678 25905
Email: pax.service@airvanuatu.com

Rarotonga Airport

Air New Zealand
PO Box 65
Nikao, Rarotonga
Phone: +00 682-26300
Direct/After Hrs 00682 26085
Fax: +00 682-26300

San Francisco

Air New Zealand Luggage Services
c/o Servisair
Phone: +1-650 821 0034
Hours: 10am - 7pm

Shanghai, Pudong International Airport

Handling agent: China Eastern Airline
Terminal 1
No. 6000 Yinbin Ave
Pudong International Airport
Lost and Found Counter:
Tel: 86-21-6835 5775
Fax: 86-21-6835 5780

Sydney International Airport

C/- Toll Dnata Airport Services
Phone: +61 2 9667 9943
Fax: +61 2 9667 9928
Arrivals Level 1, Northern End T1
(In between McDonalds and the Train Station)
Sydney International Airport, Mascot NSW 2020
Email: syd_baggageservices@tolldnata.com
Office hours: 0700 - 1800 7 days

Tokyo Narita Airport

C/- ANA
Office Hours: 9:00 - 19:00
Phone: +00 81 476 33 2301
Fax: +00 81 476 33 2302

Tonga

Kingdom Freight Centre
Phone: +00 676 28283
Fax: +00 676 21224
Vuna Road
Nuku'alofa
Tonga
Email: nzcargo@freightcentre.to

Vancouver International Airport

C/o Swiss Port Canada Handling
Office hours: Wed - Mon 12:30 - 19:00
Domestic Terminal Building
Richmond B.C.
V7B 1W2
Phone: 604 247 2577
Fax: 604 278 9565
Email: yvrbaggageservice@swissport.com