Want to review your flight details or make changes to your booking?
If you're an Airpoints™ member, you can now see all your flight bookings in one place. Simply sign in to your online Air New Zealand account and choose the "See my bookings" tab. If you haven't yet registered for your online account register now.
If you are not an Airpoints member you can retrieve a booking to view and manage your itinerary online if the booking was made with Air New Zealand through our website, over the telephone or in one of our Travelcentres.
Whichever way you retrieve your booking, you will see range of options depending on the booking type. These may include requesting a copy of your electronic ticket, requesting seats, and cancelling your booking.
Please note - not all bookings are able to be accessed online.
Changing a booking
International bookings can be changed online, subject to the fare rules.
Tasman and Pacific bookings:
Changes to Smart Saver fares will be subject to a $100 change fee per person, per ticket plus any fare difference.
Changes to Flexi Plus and Business fares will be subject to any fare difference.
Changes to Global Saver Max or Global Saver fares will be subject to a $60 change fee per person, per one way fare, plus any fare difference.
Changes to Global Flexi and Business fares will be subject to any fare difference.
View the full details about which bookings are able to be accessed online.
To change a domestic New Zealand booking, or if you cannot change your international booking online, please call us on 13 24 76. Please note that service fees will apply for changes made via the Contact Centre.
Cancelling a booking
Bookings for domestic and international travel may be cancelled online, subject to the following considerations:
- Flexi fares and Business (except Business Saver) fares may be cancelled up until departure
- Pacific Flexi fares for travel between 10 December and 15 January cannot be cancelled online
- A booking must be cancelled in full, i.e. both the outbound and return flights if a round trip
When cancelling online, a refund will be credited to the original form of payment you used to make the booking. For further assistance, please call us on 13 24 76.