Want to review your flight details or make changes to your booking?
If you're an Airpoints member, with myairnz you can now see all your flight bookings in one place. Simply login to myairnz and choose My Flight Bookings under myBookings. If you haven't yet registered with myairnz (or previously with My Account) register now.
If you are not an Airpoints member you can retrieve a booking to view and manage your itinerary online if the booking was made with Air New Zealand through our website, over the telephone or in one of our Travelcentres.
Whichever way you retrieve your booking, you will see range of options depending on the booking type. These may include requesting a copy of your electronic ticket, requesting seats, and cancelling your booking.
Please note - not all bookings are able to be accessed online.
Cancelling a booking
Bookings for domestic and international travel may be cancelled online, subject to the following considerations:
- Flexi fares and Business (except Business Saver) fares may be cancelled up until departure
- Pacific Flexi fares for travel between 10 December and 15 January cannot be cancelled online
- A booking must be cancelled in full, i.e. both the outbound and return flights if a round trip
When cancelling online, a refund will be credited to the original form of payment you used to make the booking. For further assistance, please call us on 13 24 76.