Koru benefits at a glance

Koru benefits are available to members when travelling on an Air New Zealand operated flight (with an Air New Zealand ticket and flight number). Some exceptions apply to our alliances on selected routes with Virgin Australia, Cathay Pacific, Singapore Airlines, Air China and United.

Complimentary Airpoints membership

If you are not already an Airpoints member when joining Koru you will be automatically enrolled in the Airpoints programme. With Airpoints, you can start earning Airpoints Dollars™ in the air with Air New Zealand and our airline partners, and many different ways on the ground with our non airline partners. Your Airpoints number is the same as your Koru membership number.

Air New Zealand lounge & Partner lounge access

As a Koru member, whenever you're departing on an Air New Zealand operated flight, with an Air New Zealand ticket and flight number, you can unwind in our award-winning regional, domestic and international Air New Zealand lounges.

Lounge access is also available at our Partner lounges at selected overseas airports prior to departure on Air New Zealand flights, provided you’re on an Air New Zealand ticket. Remember to take your Koru membership card with you when travelling to display upon lounge entry at our Partner Lounges.

Find out which Partner lounges Koru members can access here.

Read on below for lounge access guidelines when travelling with our alliance airline partners on selected routes with Singapore Airlines, Virgin Australia, Cathay Pacific, Air China and United.

Koru Express and Auckland Domestic Regional Lounge

For the benefit of regional travellers Air New Zealand operates a Koru Express at the Christchurch Regional Terminal and a new Regional Lounge located at the eastern end of the Auckland Domestic Airport. These facilities are close to the regional gates, providing a convenient location to enjoy complimentary snacks and drinks when members don't have time to visit the full Domestic Lounges upstairs.

If you’re an Elite, Elite Partner, Gold or Koru member who’d like to visit Koru Express in Christchurch, simply scan your Airpoints card, e-Ticket or boarding pass at the entrance gate. We are sorry, but guests and children cannot be accommodated and complimentary passes cannot be used in Koru Express as access is via an electronic gate and for members only.

Koru member benefits when travelling to Singapore

Koru members can access the Air New Zealand International Lounge when travelling on Air New Zealand operated flights from Auckland to Singapore. In addition Koru members will be able to access the Air New Zealand International Lounges in Auckland and Christchurch when travelling on Singapore Airlines operated flights with Air New Zealand ticket and flight number. No other benefits are available to Koru members on Singapore Airlines operated flights.

In Singapore, Koru members will be able to access the SATS lounge in Changi Airport when departing on an Air New Zealand operated flight, with a guest and must be travelling on either an Air New Zealand or Singapore Airlines ticket.

Koru member benefits on Virgin Australia

Lounge access

Air New Zealand's alliance with Virgin Australia means you'll also benefit from Virgin Australia's trans-Tasman network (not including routes to the  Pacific Islands) including access to their lounges. For Koru members this is exciting news, you will be able to relax in Virgin Australia’s domestic lounges when flying domestically in Australia with them and you will also be able to use Air New Zealand lounges when flying across the Tasman using Virgin Australia operated code share flights.

Simply show your boarding pass and your Koru membership card at the entrance prior to departure of your Virgin Australia operated flight. Subject to space being available, you will also be able to bring in one guest travelling with you.

Virgin Domestic Lounges within Australia are located in Sydney, Brisbane, Melbourne, Gold Coast, Adelaide, Canberra, Mackay, Cairns and Perth.

Additional baggage allowance

On trans-Tasman flights if you book an Air New Zealand flight with a NZ flight number (eg NZ101 or NZ7000) and your fare includes checked luggage, as a Koru member you are entitled to one additional checked bag weighing no more than 23kg (no more than 3 pieces total).

If you travel on Virgin Australia flight numbers (eg VA101 or VA8000) across the Tasman or on a flight operated by Virgin Australia domestically within Australia then unfortunately you are not entitled to an additional piece of checked in luggage through your Koru membership.

Find out more about extra baggage allowance

Other benefits

When travelling across the Tasman on either Air New Zealand or Virgin Australia operated flights, as a Koru member you will also be welcome to enjoy the other benefits that being a Koru member offers such as priority check-in and priority baggage.

Unfortunately these same benefits do not extend to any travel on Virgin Australia operated services within Australia. However, you are still welcome to access Virgin Australia lounges when conducting travel within Australia on Virgin Australia services.

Koru member benefits on Cathay Pacific

As a Koru member, you can access our lounge in Auckland (when travelling to Hong Kong) or the Thai Airways Business Lounge in Hong Kong (when travelling to Auckland) when travelling on an Air New Zealand ticket and flight number (NZ4990-4995 operated by Cathay Pacific and NZ35, NZ85, NZ38, NZ80 operated by Air New Zealand).

Koru members are able to enjoy priority check-in, priority baggage, additional baggage allowance and priority seating on NZ flight numbers even if the service is operated by Cathay Pacific (NZ4990-4995), between Hong Kong and Auckland.

Koru benefits and lounge access do not extend to Koru members travelling on Cathay Pacific operated flights between Hong Kong and London. It also does not extend to any other Cathay Pacific operated services not directly bound for Auckland - that don't have an Air New Zealand flight number.

Koru member benefits when travelling to Beijing

Koru members can access the Air New Zealand International Lounge when travelling on Air New Zealand marketed flights, with flight numbers starting with NZ, on Air China flights departing from Auckland to Beijing. No other benefits are available to Koru members on Air China operated flights.

In Beijing, Koru members will be able to access the BGS Premier Lounge at Beijing International Airport when departing on an Air New Zealand marketed flight, operated by Air China, to Auckland, with a guest.

Koru member benefits on United between Auckland and San Francisco

Koru members can access the Air New Zealand International Lounge in Auckland when travelling on Air New Zealand marketed flights (flight numbers starting with NZ, with an Air New Zealand ticket number) operated by United or on flights operated by Air New Zealand (with flight numbers starting with UA, with a United ticket number) from Auckland to San Francisco, with one guest.

In San Francisco, Koru members will be able to access our Partner Lounge, the Singapore Airlines SilverKris  Lounge, when departing on an Air New Zealand marketed flight (flight numbers starting with NZ, with an Air New Zealand ticket number) operated by United or on flights operated by Air New Zealand (with flight numbers starting with UA, with a United ticket number) from San Francisco to Auckland, with one guest.

Koru members will not be able to access lounges in Auckland or San Francisco when travelling on United operated flight, with a United flight number (starting with UA).

No other benefits are available to Koru members on United operated flights.

Guest entitlement

As a Koru member you are welcome to bring one guest with you to Air New Zealand Lounges prior to the departure of your Air New Zealand flight. Like you, your guest needs to be departing on an Air New Zealand ticketed and operated flight from that airport that day. Guest access to the lounge is subject to space being available. Children under the age of 12 travelling with you will be accommodated in Air New Zealand operated lounges free of charge if space is available. Please note that we cannot accommodate guests in to Koru Express, located at Christchurch Regional Terminal.

If you are ever travelling with more than one guest, you are welcome to purchase a Koru Guest card to supplement your guest entitlement throughout the year. Koru Guest Cards can be purchased through the Koru Contact Centre, online when logged into your Airpoints account, or at an Air New Zealand lounge. Guest Card entry is subject to space being available, and only applicable to Air New Zealand owned and operated lounges. It's important to note that these Koru Guest cards cannot be used at our Partner Lounges.

View our lounge information to see where our Air New Zealand lounges are located.

Frequent Flyer seating

As a Koru member, you will enjoy access to complimentary Frequent Flyer seating when travelling on an Air New Zealand operated flight (with an Air New Zealand ticket and flight number). Frequent Flyer seating is often located towards the front of our Economy cabins and includes the Space+ zone on our domestic jet services and international A320 services, and is independent from the paid Preferred and Exit Row seating options.

If completing the booking online, it's important that members are either logged in or have submitted their Airpoints number on the Enter Passenger Details page to ensure access to Frequent Flyer seating and the correct Seat Select options.

If there are any Preferred or Exit Row Seats still available 48 hours before travel, Koru members will be able to select these free of charge as an additional benefit.

To view all Koru seating benefits check out our Quick Reference Guide to Air New Zealand Seating.

Please note this frequent flyer seating benefit does not apply to other airlines flights.

Extra baggage allowance

To make your journey fast and hassle-free, your baggage will receive priority service wherever possible.

Koru members receive one extra piece of checked baggage (up to 23kg) if the fare includes a checked bag, up to a maximum of 3 pieces including the allowance included with your airfare.

The additional piece for Koru members is available on Air New Zealand operated and ticketed flights (including NZ7000-7998 series marketed flight numbers operated by Virgin Australia) when checking in with Air New Zealand, where the fares purchased includes a checked bag and Air New Zealand baggage rules apply. This complimentary one additional piece of checked baggage is not available on VA operated and ticketed flights (including VA3000-3999 & VA8000-8999 series marketed flight numbers that are operated by Air New Zealand) or on VA ticketed Pacific Island flights operated by Virgin Australia.

For tickets purchased on/after 27 April 2016, passengers travelling in Economy class, to Honolulu, Singapore, or China departing from Australia or New Zealand on an Air New Zealand operated flight, with an Air New Zealand ticket and flight number (including transit journeys via Hong Kong) or vice versa, have a standard checked baggage allowance of 2 pieces, with each bag weighing no more than 23kgs.

Koru members can still take an extra bag up to 23kgs at no extra charge providing a maximum allowance of 3 checked bags, when flying in Economy class on these flights only. This excludes Seat (no checked baggage still applies) and Seat + Bag (1 checked bag still applies) airfares to/from Honolulu.

Baggage allowances vary depending on where you are travelling - to confirm your exact baggage allowance, please check here.

If checking in with another carrier, including when connecting to an Air New Zealand flight, the extra bag available to Koru members may be charged as excess, refer to excess baggage charges here.

Please note that overweight and oversized bag charges still apply to any excess baggage allowance. And remember Seat airfares do not include a checked baggage allowance, so excess baggage charges apply to all checked baggage when booked on these airfares.

Fast Bag

Fast Bag is available for single sector or point to point regional domestic flights- meaning you can take your bag (weighing no more than 15kg) right to the aircraft door and collect it at the time you disembark making regional flying a breeze. This service is only available when travelling on a ticket that includes checked baggage allowance.

Priority check-in

Like Elite and Gold members Koru members are invited to use the Premium check-in counters in Auckland, Wellington, Christchurch and Dunedin airports, as well as Business Class check-in facilities when travelling on Air New Zealand operated flights from any other airport.

If you're flying domestically in New Zealand with carry-on luggage only, you can check-in directly at our lounges in Auckland, Wellington, Christchurch, Dunedin and Queenstown airports.

Priority reservations and waitlisting

Your Koru membership number is your key to making priority reservations. Please make sure you always enter your Koru membership number in every booking you make.

Whenever you would like to make a flight reservation simply call 0800 737 000 (within New Zealand) and enter your Koru membership number. Your call will then be given a higher priority and directed to our appropriate reservations team.

Koru in the Know emails

As a Koru member, you can opt in to receive our exclusive quarterly email communication, keep up to date with everything Koru and Air New Zealand, enter exclusive Koru prizes for our members and don’t miss out on our special retail offers for Koru members.

To update your email preferences, simply log into your Airpoints account online, under ‘My Profile’ select ‘Comms Options’ and select Yes to receive Koru communications.

Purchase Koru Cover insurance

As a Koru member, you’ve got exclusive access to purchase Koru Cover Insurance which only available to our Koru, Gold and Elite members (must be New Zealand resident). Koru Cover is an annual multi-trip travel insurance which covers all international areas under one policy, including the USA. This policy covers your children under 21 years of age when travelling together and you can also earn 50 Airpoints Dollars™ when you take out a policy.

Find out more, get a quote or purchase Koru Cover annual multi trip insurance.

Purchase Koru Valet parking

Koru members are able to utilise the Koru Valet paid parking service when travelling domestically or internationally from Auckland or Christchurch airports. The Koru Valet staff can arrange additional paid services for you and your vehicle while you are away such as grooming, WOF checks, dry cleaning and more.

Auckland Koru Valet also offers to charge your electric vehicle when using the covered parking facilities. Just ask at reception if you would like your vehicle to be charged whilst you are travelling.

Koru Valet. Drive straight to the terminal and let us take the hassle out of your day with a touch of luxury.

For further information and pricing details contact:

Auckland
View map and pricing
Domestic: (09) 256 3949 or +64 9 256 3949 if calling from outside New Zealand
International: (09) 256 3780 or +64 9 256 3780 if calling from outside New Zealand

Christchurch
View map and pricing
(03) 358 7487 or +64 3 358 7487 if calling from outside New Zealand
After hours: (03) 358 7488 or +64 3 358 7488 if calling from outside New Zealand

Koru Valet Parking Terms and Conditions