Long haul Global Flexi fare conditions

Booking changes


Booking change fee

No fee except: in event of no-show, AUD $300 change fee applies

Service fees for making booking change

(Unless changing online)

Additional fare difference for booking changes


Booking cancellations

Full refund prior to departure
(If changed from Global Saver fare, only upgrade portion is refundable minus cancellation fee)

No shows

Booking change permitted following no-show subject to NZD $300 change fee

Name changes


Airpoints & Status Points

(Unless ticket purchased with Airpoints Dollars)

Checked bag

Economy: includes 1 checked bag (up to 23kg per piece)
(Exception: for sales and travel from 27 April 2016 to Singapore or mainland China 2 checked bags are permitted, up to 23kg per piece)
Premium Economy: includes 2 checked bags (up to 23kg per piece)

Standard Seat Select

Global Flexi Economy: Included
Global Flexi Business and Premium Economy: Included

Meals and drinks


Fare Rules

Global Flexi