Domestic grabaseat™ fare conditions

Booking changes (check Fare Rules for change restrictions)

Prior to departure: Permitted
Grabaseat + Bag fares paid by Airpoints Dollars™ cannot be changed online

Booking change fee

AUD $50 (per person, infants exempt)

Additional fare difference


Service fees for making changes

Payable (unless changing online)
A service fee of AUD $30 per person, per one way journey applies for changes made through The Contact Centre, Air New Zealand Holidays Store or Airport

Booking cancellations

No refund
(Non-refundability/cancellation penalty) waived in case of death of passenger or immediate family member

Note: Full refund of unused tickets in the event of death of the passenger or his/her immediate family member or any person booked to accompany the passenger or the immediate family of any person booked to accompany the passenger. NB immediate family defined by IATA Resolution 012 which states "Immediate Family": spouse, children (including adopted children), parents, brothers, sisters, grandparents, grandchildren, parents-in-law, brothers-in-law, sisters-in-law, sons-in-law, daughters-in-law

No shows

Results in cancellation of sector

Name changes


Airpoints™ & Status Points

Eligible for Airpoints unless booked in F class or purchased with Airpoints Dollars or Fly Buys
Eligible for Status Points unless booked with Airpoints Dollars or Fly Buys

Checked bag

seat Fare: checked in bag can be purchased
seat+bag includes 1 checked bag up to 23kg

Standard seat select

Airpoints Gold/Elite and Koru members can select standard seats for all fares for no charge

Fare Rules

Grabaseat Fares