Touch of Gold Benefits
Designed to make your whole travel experience as seamless and comfortable as possible you'll receive the following travel benefits for six months as a Touch of Gold member
As a Touch of Gold member, please ensure you add your Airpoints™ number to your eligible bookings or make your travel bookings by logging into your Airpoints account first.
Members may access any Air New Zealand, Star Alliance and partner airline lounge prior to departure on an Air New Zealand or Star Alliance operated flight along with our qualifying partner airline flights.
You may also invite one additional guest (travelling on the same service and subject to space) to join you in any Air New Zealand International, Domestic and Regional Lounge (excluding Koru Express, which does not allow guest entry), Star Alliance lounges and some partner lounges.
Please note that Star Alliance and partner lounge access regulations stipulate that any travellers, including children aged two years old and over will be included as part of the member's guest allowance. More about lounges.
Short haul recognition upgrades: You will receive two short haul recognition upgrades to be used during the six-month trial period. A short haul recognition upgrade can be used to move from Economy to Business Premier™ on services between New Zealand and applicable east coast Australia or on New Zealand to Pacific Island routes. This type of upgrade doesn't apply to medium haul flights from New Zealand to Perth, Honolulu, Tahiti and Bali or between Sydney and Rarotonga.
Short haul recognition upgrades are only able to be applied to Air New Zealand ticketed and operated flights. Airpoints members will earn Airpoints Dollars™ and Status Points according to the earn rate of the original fare purchased.
We recommend our members apply their recognition upgrade to their flight booking as soon as possible. Our upgrades team will review your flight six days prior to travel, if upgrade seats are available on your selected service we will confirm the request. High load factors may prevent us from confirming in advance of travel. If this is the case, your upgrade request will be prioritized ahead of Airpoints Silver upgrade requests for any remaining, unsold seats at the airport on the day of travel.
How to request short haul recognition upgrade
To improve your chances of having your upgrade confirmed, it's best to request a recognition upgrade at the time you book or at least seven days before your flight. This will allow us to assess your request before we process any OneUp upgrades.
OneUp upgrades: OneUp™ is Air New Zealand's upgrade offer system that gives people travelling on Air New Zealand the opportunity to move up one cabin class when travelling internationally. Touch of Gold members' OneUp offers will be upweighted by 30%. More about OneUp.
Complimentary frequent flyer seating
Touch of Gold members have access to our frequent flyer seating located towards the front of the cabin on most Air New Zealand flights. These can be booked during the Seat Select process when booking online, by visiting My Bookings or by calling our contact centre. Frequent flyer seating is available on a first come first serve basis and available on any fare type purchased on Air New Zealand.
NZ domestic flights: Members may check in one extra bag (up to 23kg) on New Zealand domestic flights over and above their ticketed allowance for no additional charge, provided travel is on a fare that includes a checked bag.
International flights: Touch of Gold members may check in one extra bag (up to 23kg) on international flights at no extra charge. This is over and above the ticketed allowance, provided travel is on a fare that includes a checked bag. A maximum of three bags is permitted. Additionally members are entitled to one additional standard piece of checked baggage without charge, where the ticketed itinerary has two or more Star Alliance airlines. This offer is not applicable to customers travelling on fares which do not have a baggage allowance e.g. 'Seat' fares.
Carry-on bags: Touch of Gold members may take two pieces of carry-on baggage, with a combined total weight of 14kg with a maximum weight of either bag of up to 10kg. More about carry-on baggage.
Priority travel benefits
Priority check-in: To speed up your journey through the airport, Touch of Gold members are invited to check in at the Premium counter when travelling on an Air New Zealand operated flight or the Star Alliance Gold counter when travelling on a Star Alliance flight. When travelling on flights operated by any of our partner airlines please check in with the operating carrier.
Priority boarding: Once boarding commences, you may board at your leisure on Air New Zealand and most Star Alliance flights.
Priority baggage claim: You will be among the first to collect your baggage after disembarking an Air New Zealand operated flight. This benefit also applies to most Star Alliance airline operated flights.
Discounted Business class award fares: Discounted long haul Business class fares are available in limited quantities to Gold members.
Extra gift recipients: You are able to nominate an additional two people to join your gifting register who do not share the same address as you, non-household giftees. This benefit is in addition to those who share the same address as you, your household giftees.
To register your household and non-household giftees sign in to your Air New Zealand account and choose Gifting Register under My Profile.
Star Alliance Gold benefits apply.
*Please note - When sending evidence of another airline frequent flyer membership, please do not include any confidential credit card details
For full terms and conditions of the Touch of Gold promotion