TextExpress Terms and Conditions

1. TextExpress

1.1 TextExpress is not a guaranteed service and could be cancelled at any time without warning. It is recommended that customers confirm bookings and, unless otherwise notified of a flight change, check-in at the original advised time prior to flight departure

1.2 You must have a New Zealand registered, text capable mobile phone with available phone memory to use the TextExpress Query and/or Alert service

1.3 Air New Zealand does not accept liability for any consequences or expenses incurred either directly or indirectly as a result of information given in the text messages, or any failure of a text message to be initiated by Air New Zealand or received by you, due to any cause whatsoever

2. TextExpress Query

2.1 TextExpress Query is available to any member of the public at a cost of 50 cents per message - it is not a requirement to register for this service

2.2 It is possible to Query Air New Zealand and Air New Zealand Link domestic flights (excluding Freedom Air), Air New Zealand international flights and Code Share flights

2.3 If your flight number does not include the Air New Zealand alpha prefix eg: NZ, it will be assumed you are requesting information on an Air New Zealand flight

2.4 If you send a Query for a Domestic flight, you will receive flight information for the next unarrived flight. Eg:

  • If todays flight has not yet departed, you will receive details of todays flight
  • If todays flight has departed but not yet arrived, you will receive details of todays flight
  • If todays flight has arrived, you will receive information for the next flight to depart

2.5 If you send a Query for an International flight, you will receive flight information for the next flight to depart or arrive New Zealand. Eg:

  • If todays flight has not yet departed NZ, you will receive details of todays flight
  • If todays flight has departed NZ, but not yet arrived at the overseas destination, you will receive flight information for the next flight to depart NZ
  • If todays flight has departed the overseas location but not yet arrived in NZ, you will receive details of todays flight
  • If todays flight has departed the overseas location and arrived in NZ, you will receive details of the next flight to arrive