Aussies turn to Air New Zealand for satisfaction
Air New Zealand's "exceptional" customer satisfaction rating of 88.8% saw the airline finish first in Roy Morgan's International Airline Customer Satisfaction Top 5, edging out a host of international and Australian airlines.
Air New Zealand Regional General Manager Australia Kathryn Robertson says the airline is fast becoming a fan favourite in Australia.
"Earlier this year Air New Zealand was also named most reputable company in Australia in the annual Australian Corporate Reputation Index and we're chuffed with this most recent accolade.
"We've made significant investments in the customer space - including our modern fleet of Boeing 777 and 787-9 Dreamliner aircraft, our new lounges in a number of Australian and New Zealand ports, and technology to further streamline the airport experience.
"This outstanding customer feedback is testament to this, and to the hard work of nearly 12,000 Air New Zealanders who are focussed on delivering the best possible customer experience."
The airline was also recently named 2018 Airline of the Year by AirlineRatings.com and Top Airline in the World by prestigious US magazine Condé Nast Traveler.
Issued by Air New Zealand Public Affairs ph +64 21 747 320
About Star Alliance:
The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Avianca Brasil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,400 daily flights to 1,300 airports in 191 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines.