Upgrade with OneUp™

OneUp™ makes it easy to request a cabin class upgrade when you're booked on an Air New Zealand ticketed and operated international flight.

Frequently asked questions

Find answers to all your OneUp questions.

What does an upgrade of one cabin class mean?

It means you can upgrade from Economy to Premium Economy or from Premium Economy to Business Premier. If you are in Economy you can also submit an offer to experience Economy Skycouch if you do not wish to upgrade cabin class.

If your offer is accepted prior to check in and you have received a OneUp upgrade, you will receive the benefits applicable to the OneUp upgraded service class of travel specified on your upgraded ticket.

If your offer is accepted after you have checked into your flight or at the airport, you will receive all on board benefits applicable to the OneUp upgraded service class of travel.

How can I make an offer for Economy Skycouch?

If you have a booking of one or two people, you are now able to make an offer to experience Economy Skycouch.

To do this, you can make an offer for a Premium Economy upgrade. Once submitted, you will have the option to make an offer for Economy Skycouch. In the event there is no availability to fufill your upgrade to Premium Economy, we will consider your offer for Economy Skycouch.

Alternatively, if you do not want to make an offer for Premium Economy, you can submit an offer to experience Economy Skycouch by selecting "Skycouch" as the Upgrade Type when submitting your OneUp.

Please note that bookings of two people are submitting to occupy the skycouch together. Bookings with one passenger will be making an offer to have the whole skycouch allocated to themselves.

Multi-sector flights

For these flights you'll need to choose one sector for each offer you make. For example, on an Auckland to London flight you can make an offer for Auckland to Los Angeles or Los Angeles to London. If you want to make two offers, one for each sector, you can.

Elite, Gold and Silver Airpoints™ members

To recognise your status, we'll upweight your OneUp offer by the following amount:

  • Elite - 50%
  • Gold - 30%
  • Silver - 10%

You may not combine Recognition Upgrades or Elite Airpoints Dollar Upgrades with a OneUp Upgrade to move multiple cabin classes for any single sector of your flight.

Easy ways to make an offer

Payment options

  • Airpoints Dollars™: If you're paying with Airpoints Dollars, any applicable taxes, levies or surcharges must be paid in cash. You can use a credit card or debit card for this
  • Credit card or debit card: The cost of your upgrade will be converted into local area currency

How are offers considered?

When assessing your OneUp offer we consider its value, the value of other offers made for the same cabin class, your Airpoints status, the number of seats available in the higher cabin class and the number of passengers in your booking. If your offer is unsuccessful, there's no cost.

The Offer Strength Indicator can help. You can see it when you're making a OneUp offer. It doesn't guarantee success, but it does help.

If your ticket is accepted prior to check in you will be emailed with a new ticket for your upgraded cabin.

In the event availability is limited, we will notify you that your offer may not be reviewed until 8 hours prior to departure.