Children travelling alone
Next time your child travels alone, follow their journey every step of the way with the Airband™ service, giving you greater peace of mind throughout your young traveller’s journey.
How Airband™ works
When checking in at the airport, the child travelling will be given a special wristband. When they reach certain stages of their journey and their Airband is scanned by staff, text message updates will be sent to up to five nominated contacts (the parent or guardian and drop off and pick up contacts). Text messages* are sent at the following stages:
- On check-in at the airport to confirm registration
- When boarding the plane
- When their flight has landed and they are handed over to ground staff
- When they are picked up by the designated pick up person
*Text message notifications are currently not available for travel from Niue due to limited mobile services.
Is your child eligible to travel alone?
If not travelling with an adult 15 years or over, children 5 to 11 years can travel alone provided they meet the unaccompanied minors conditions.
*Applies if the child has not been booked as a child travelling alone prior to check in at the airport.
Frequent Flyer recognition
In recognition of our youngest frequent flyers who use the service frequently, we offer a discount on the children travelling alone service fees. From 3 February 2016, for every 10 one-way journeys booked for children travelling alone, the child named on the booking will be rewarded with Airpoints Dollars™ to the value of 10% of the total service fees paid over the 10 one-way journeys.
Remember to add the child's Airpoints number to each booking. Their Airpoints account will automatically be credited with Airpoints Dollars after the 10th one-way journey is made. The 10 one-way journeys excludes any flights that have been refunded.
What to expect on the day of travel
Check-in for children travelling alone is available at Special Assistance counters. Please allow an additional 20 minutes to complete check-in. Staff will check your ID, contact details and issue your child with an Airband. Don’t forget photo ID for you and if your child is travelling internationally, their passport and any other travel documents required.
At some airports you will be able to escort your child to the departure gate. Where this is not possible, staff will escort your child through security and to the departure gate for handover to cabin crew. Please note that the adult dropping off your child must remain at the airport until the flight has departed.
During their trip
Seat select is unavailable for children travelling alone. Your child will be seated near crew work areas so they can easily be supervised during the flight. Cabin crew will activate parental locks on inflight entertainment screens.
On landing, your child will be escorted through the arrivals process to collect any baggage and be handed over to the designated pick up person after ID is checked.
Delays and disrupts
We will contact you in the event of delays that will cause impact or where the flight is diverted to an alternative airport. There may be times, due to weather, where alternative road transport is offered. We will discuss this with you prior to your child departing on alternative transport.
Food will be provided in accordance with standard delay protocols for all passengers. If an overnight stay is required, we will provide accommodation and a female team member will look after your child through the night.
On international flights where meals are served, you can request a child meal or choose a special meal for diet or religious reasons. Just select your preferred option when booking online.
On our Trans-Tasman and Pacific Island flights where Seats to Suit is offered - movies, meals and drinks are only provided when purchasing The Works or Works Deluxe. If selecting a Seat only or Seat + Bag option, you may wish to purchase vouchers at the airport so snacks and drinks can be purchased on board from the Inflight Bites Menu. Cash is not accepted onboard.
You are welcome to supply your child with a snack box, however please be mindful of restrictions on liquids, aerosols and gels flying internationally that apply to drinks and liquids like yogurt. All uneaten non-packaged foods must be disposed of on landing.
Drop off and pick up contacts
Update contact details on your booking
If plans have changed, update drop off and pick up contact details online by managing your booking. Here you can also nominate and manage who you would like to receive text message updates.
Alternatively please contact us.
Save contact details in your Airpoints account
If you are regularly making bookings for children travelling alone, speed up the booking process online next time they need to fly by saving drop off and pick up contact details in your Airpoints account. Just sign in to your account and update your travel preferences under My Profile to enable a Saved Contacts tab.
Travel as a child travelling alone is charged at the best available adult fare. Children travelling unaccompanied have the same entitlements on board as adult fares based on the fare purchased. Children travelling alone cannot be booked via Air New Zealand’s mobile booking site. Seat select and Skycouch are not available for children travelling alone.
Medical conditions and disabilities
Our staff will do all they can to ensure a safe and comfortable journey however they cannot administer medication or ensure your child takes medication at specified times. If your child has a disability we will do all we can to allow them to travel unaccompanied, however this may not be possible in all situations.
To avoid disappointment on the day of travel please contact our Paxcare Team in advance to discuss your child’s requirements and if they have a medical condition that may require clearance to travel.
Phone: +64 9 255 7757
You are eligible for a full refund on the Children Travelling Alone service fee if you have a fully refundable fare and wish to cancel your ticket. In this case we will refund both the cost of your ticket and the Children Travelling alone service fee.
See the Children Travelling Alone Terms and Conditions for details.