If you intend to lodge a claim, reports from doctors, police, airlines and receipts for purchases and expenses that you will claim for, will be required in order to claim.
Ensure you keep all receipts and obtain copies of any reports.
Non-emergency calls and Claims
Claims can be lodged 24 hours a day, 7 days a week from overseas or when you return home. If you have a claim against your travel insurance policy, please download and print a Claim Form.
You can help QBE speed up the processing of your claim by following the instructions on the Claim Form, which will advise you of what documentation you need to provide to support your claim.
The completed Claim Form should be sent to:
QBE Travel Insurance
Claims Department
P.O. Box 12090
Melbourne VIC 8006
For more information, or if you are unable to download or print the Claim Form, please contact:
QBE Travel Insurance
Tel: 1300 555 017 or +61 3 8523 2777
Email: travel.claims@qbe.com
Free Look Period - requesting a refund
If, having purchased the policy, you want to return it, you can do so within 14 days of receiving the Certificate of Insurance and obtain a full refund, provided no right or power has been exercised under it by you (eg no claim has been made) and your trip has not commenced.
To request a refund call the Air New Zealand Contact Centre on 13 24 76, 24 hours a day, 7 days a week and quote your booking reference.
