Whenever you purchase the lowest available trans-Tasman fare from airnewzealand.com.au, if later that same day you find the same Air New Zealand flight cheaper on another Australian website, tell us and we'll refund the difference.
Book with confidence
- Decide on your preferred flight and purchase the lowest available fare at airnewzealand.com.au
- On the same day as your purchase, if you find another Australian website is selling the same Air New Zealand Flight Itinerary on the same product and fare type, for less than the fare you purchased, call 1800 00 55 63 to register your claim
- Once we have verified the availability of the Lower Online Fare (defined below) and you’ve returned from your travel, we'll process your refund
- Not only will you get the lowest trans-Tasman fare by booking at airnewzealand.com.au, you won't pay booking service fees
* Terms & conditions
1. The guarantee applies only to tickets for:
(i) Air New Zealand operated or Virgin Australia operated (but Air New Zealand coded) trans-Tasman flights operating non stop between an airport in Australia and an airport in New Zealand;
(ii) Air New Zealand operated or Virgin Australia operated (but Air New Zealand coded) trans Tasman flights operating between an airport in either Adelaide, Cairns or Perth to either Wellington or Christchurch (connecting through Auckland)
where that fare has been purchased online from the airnewzealand.com.au website in Australian Dollars and paid for with an Australian issued charge or credit card or Airpoints Dollars (a “Purchased Fare”).
2. "Lower Online Fare" is defined as being a published retail fare available on a website operated by another Australian retailer for the exact same route, departure time, class of carriage, product and fare type as the Purchased Fare that is cheaper than the Purchased Fare exclusive of applicable taxes, levies and surcharges. Corporate, wholesaler, consolidator and group fares are not eligible.
3. Claims must be made by midnight on the same day on which the ticket is purchased (or within 3 hours if the ticket is purchased after 9pm) by calling 1800 00 55 63. Claims may not be made through any other Air New Zealand phone number.
4. The Purchased Fare must be the lowest fare available on airnewzealand.com.au. If there is a lower fare available for the same Purchased Fare on airnewzealand.com.au and you do not purchase it then you do not qualify for the guarantee.
5. Air New Zealand must be able to verify the availability for purchase of the Lower Online Fare online at the time of claim. If Air New Zealand cannot reasonably verify (in its sole discretion) the availability of the Lower Online Fare at the time the claim is made by phone then it may decline the claim.
6. If purchased with cash, the difference between the fares will be refunded to the bank account, charge or credit card (as applicable) used for the purchase. If purchased with Airpoints Dollars™, the difference between the fares (in Airpoints Dollars) will be re-credited to the Airpoints account used for the purchase. The refund will only be made after travel has been completed and will be made within 60 days of that date.
7. The refund is the sole and exclusive benefit that will be provided under this guarantee.
8. Air New Zealand reserves the right to terminate this offer at any time without notice.