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Air New Zealand Holidays Terms & Conditions - AustraliaIntroduction References to "us" "we" and "our" are to Air New Zealand Holidays Limited and references to "you" are to you as the customer. "Booking Conditions" means these booking conditions; "Holidays Package" means a holiday package booked with us under these Booking Conditions; and "Suppliers" means any person who provides all or part of your Holidays Package, such as flights, accommodation or other ground products. IntroductionThank you for choosing Air New Zealand Holidays to book your holiday. Please read the following Booking Conditions carefully as they incorporate the basis upon which bookings are accepted by us. These Booking Conditions may be changed by us at any time with or without notice and at our sole discretion. The law regarding accommodation for persons with disabilities varies from country to country and we cannot guarantee that all hotels, transport and amenities will be equipped and suitable for wheelchair users or disabled passengers. If you have special requests, we will do our best to ensure these are met but we cannot guarantee such requests nor advise you whether such requires have been fulfilled before you leave. What we offerAn Air New Zealand Holidays Package is a holiday package that includes air, accommodation and/or other ground product such as rental cars and tours as a component of your holiday package. If you wish to purchase ground product on its own, please call us on our New Zealand international toll-free number 13 24 76. If you wish to purchase flights only, please book those online at www.airnewzealand.com.au. 
Holidays AirfaresHolidays Airfares are a special type of Air New Zealand airfare included as a component of your Holiday Package so there are special rules and restrictions attached to them. Holidays Airfare rules can be accessed by clicking here, calling us on our New Zealand international toll-free number 13 24 76 or by clicking on the "Fare Rules" link that will appear next to different fares on the website. All airfares are subject to availability at the time they are booked, and also at the time you make any amendments.
What we don't offerAir New Zealand Holidays puts together Holiday Packages but is not itself a carrier, transport, tour, event or accommodation provider. It acts only as an agent for those service providers ("Suppliers"). It is therefore important for you to read the Supplier's terms and conditions applicable to the products in your package, and make sure you are aware of any restrictions, exclusions or limitations of liability imposed by those Suppliers or any additional fees or charges that may be levied directly by the Suppliers. We endeavour to provide online access to such terms and conditions (where they are provided to us by the Supplier) via the Air New Zealand Holidays website, but because we rely on the Supplier to provide these terms we can not accept responsibility for the accuracy of such terms and conditions. In publishing a Supplier's terms and conditions, we act only as agent for the Supplier.
Privacy StatementWe are committed to protecting the privacy of personal information you might provide via our website. Our Privacy & Security Policy explains how we manage personal information and the security precautions taken.
Cancellations, changes and amendments, refundsCancellations, changes and amendments, and refunds can not be made online once your booking has been completed. If you wish to make a cancellation or amendment, or request a refund please call us on our New Zealand international toll-free number 13 24 76. If your plans change, your right to a refund is limited. In addition, you will be charged fees for cancellations or changes to your Holidays Package. Please read these Booking Conditions carefully. CancellationsIf you cancel or terminate your Holidays Package we will charge a cancellation fee of $100 per person where a cancellation is made more than 21 days prior to your departure, and $200 per person where a cancellation is made within 21 days of your departure or you are a no show. You may also be required to pay any cancellation fees imposed by the Suppliers.
Changes and amendmentsA "change or amendment" means an alteration to any component of your Holidays Package. After documents have been issued, a fee of $50 per person per one way journey will be imposed on any changes or amendments to your Holidays Package. No changes will be made within 3 days of departure and we will not always be able to comply with your request. In addition to this, any amendments to your Holidays Package may require the cancellation of your complete Holidays Package booking and a new booking to be initiated (however the cancellation fee found in the cancellation section is not charged for amending reservations under this section). If this results in an increase in price of your Holidays Package you will also have to pay the difference between the original price and the new price. In addition, you will also have to pay any cancellation or amendment fees or charges levied by Suppliers, i.e. airlines, properties, ground/cruise operators. RefundsNo refund is available for cancellations after your Holidays Package has commenced or in respect of any tours, accommodation, meals or any other services not used. No refund is available for cancellations due to circumstances beyond your control, so we recommend you purchase travel insurance to cover this.
Travel InsuranceUnexpected situations can arise before or during your holiday so we recommend that you take out travel insurance to cover:
This feature should also cover cancellation of transport services due to industrial action. Please note, it is your responsibility to ensure that the insurance you purchase is suitable and adequate for your particular needs.
Product validityOur packages are available for the sales periods and travel periods that are specified on the relevant web page.
Product Information
Accommodation AvailabilityPlease note that all accommodation reservations are subject to availability at the time of booking. Where accommodation is specified to be available "on-request", your booking can not be confirmed at the time of booking but we will endeavour to confirm availability within 48 hours by phoning you on the number you provide to us. You will not have to pay anything until we have confirmed availability.
PricesUnless otherwise stated, all prices on this website are in Australian currency and are inclusive of all taxes (including New Zealand Goods and Services Tax ("GST") where applicable) levies and surcharges but excluding airport charges collected at time of check-in. GST, Value Added Taxes or other similar taxes typically do not apply to international air travel. We reserve the right to re-invoice your reservation should an error be made in computing your holiday price. The price of your Holidays Package is not guaranteed until full payment is received by us. Once your booking is paid in full, the price is guaranteed and will not change except as set out below. You should check carefully the booking details and all documentation provided to you and contact us immediately if you think any details are inaccurate. Only we, the person who makes or pays for the booking and those individuals whose names appear in the booking and who will be using the services shall have any rights to enforce any of these Booking Conditions. Only we and the person who makes the booking or payment may cancel or change it or any part of it and the consent of any other persons whose names appear on the booking is not required for any such change or cancellation.
Changes in prices and itinerariesRates are subject to change including, but not limited to, increases in or establishment of surcharges, airport costs, taxes, government imposed fees, airfare and hotel prices. We will endeavour to notify you of any flight schedule changes prior to your departure. If the change or changes result in your Holidays Package costing more or otherwise being materially different from that contemplated prior to the change or changes being effected, and in respect of which we have already accepted your payment, you have the right to ask for a rearrangement or to withdraw from the holiday and monies already paid will be refunded less any charges levied by Suppliers. Some Suppliers' products and services are non-refundable so we encourage you to purchase travel insurance covering your reasons for cancellation, including due to flight delays.
Child PolicyGenerally applies when the child is the third or subsequent occupant of the room utilising existing bedding. Some properties may levy a charge for cot or rollaway hire which must be paid direct to the property.
Payment Terms when Booking OnlinePayment in full is required at the time of booking online, except where accommodation is specified as "on-request". For packages containing "on-request" accommodation, full payment is required immediately once we have confirmed availability of the "on-request" inquiry. Prices are only guaranteed once full payment is received by us.
Payment Terms when booking through an Air New Zealand Holidays Travel ConsultantPayment in full is required within 7 days from confirmation of reservations. If for any reason we do not receive your full payment by the due date, we reserve the right to treat your booking as cancelled. Prices are only guaranteed once full payment is received by us.
Late bookingsBookings may be accepted up to 7 days prior to departure and are subject to availability. A late booking fee and courier costs may apply.
Health and immigrationYou should familiarise yourself with any health or visa requirements that may be applicable in the areas you intend visiting. Visa requirements can change so if you book your Holidays Package well in advance please ensure that you re-check the current visa requirements again prior to travel. You are responsible for obtaining any required visa and other travel documents, including all exit, entry, health and other documents required by laws, regulations, orders, demands or requirements of the countries visited or transited. Each person shall carry a valid passport (with six months validity) at all times. Air New Zealand Holidays cannot accept responsibility for your failure to ensure that you have the correct travel documents. It is your responsibility to ensure that you are fit to travel and participate in all parts of the services you have booked and undertake. It is also your responsibility to ensure that you can prove you have any necessary vaccinations for your travel arrangements. Consult your doctor about any health requirements for all destinations to which you are travelling. We are not liable if you are refused entry to any country or part of a country because you cannot prove that you have the necessary vaccinations or because you do not comply with the health requirements of your destination.
BaggageFor full baggage allowance information on Air New Zealand services, click here or visit www.airnewzealand.com.au. Allowances shown are for travel on Air New Zealand services. Allowances for other carriers may vary. Baggage allowances are subject to change.
Pre-departure contactIt is essential that you provide us with a telephone number that you can be reached on within 24 hours prior to your departure from Australia.
Travel and accommodationAir New Zealand Holidays is not itself a carrier, property owner or car hire operator. The flights, cruises, rail and coach journeys, other travel and accommodation, car hire and any other components included in your Holidays Package are provided by reputable Suppliers on their own conditions. In contracting with you, Air New Zealand Holidays does so only as agent for these Suppliers. Please note that your contract with these Suppliers is subject to the terms and conditions and limitations of liability imposed by the various Suppliers involved in your Holidays Package booking, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage.
What is not includedThe price of any component not included in your itinerary, passports and visas, and airport, port and/or departure taxes collected at time of check-in, where applicable, are not included in the price, nor are items of a personal nature such as laundry, transport outside of any transfers provided, telephone calls, excess baggage charges, personal and baggage insurance, postage, drinks, room service or meals (unless specified). Additional fees or charges levied directly by the Suppliers may also apply and are not included in the price. Where such additional fees or charges are known to us, we will specify them but if not, you will need to contact the Supplier directly for details. Government and local authority charges may apply.
Air travelParticipating carrier is Air New Zealand. However, it may be necessary to use the services of other airlines. No airline will incur responsibility or liability to any person named in the booking aside from that liability which it may incur as a carrier, which will be set out in the carrier's conditions of carriage. Travel on Air New Zealand services or under an NZ flight designator is subject to Air New Zealand's Terms & Conditions available on-request from Air New Zealand offices or online at www.airnewzealand.com.au
Booking arrangementsThe person effecting a booking shall be deemed to have accepted the Booking Conditions on behalf of all persons named in the booking. The contract will be governed by and subject to these Booking Conditions. All communications from us will be sent to the email address you provide to us at the time you make your booking, or, where posted, to the postal address you provide to us at the time of booking. It is a condition of our confirmation of your booking and acceptance of your payment in respect of your holiday that payments are made on your behalf to Suppliers by Air New Zealand Holidays. Minors (as defined in the applicable jurisdiction) are not permitted, or allowed to register to use, use, or purchase any Holiday Package from this site. In the event that a minor does purchase a holiday package on this website with an adult's credit card, the adult will be deemed to have purchased the Holidays Package.
Our responsibilityThe services that we supply consist solely of arranging and coordinating travel, entertainment and accommodation facilities and services and making reservations, issuing tickets and vouchers to customers for the provision of services and facilities by Suppliers. We undertake to perform these services with reasonable care and skill. However, in the event that we do not meet that undertaking, and to the extent permitted by law, we exclude all liability for any loss or damage whatsoever (including liability for negligence) that may arise in connection with our performance of these services. The standard of accommodation and other services are based on various factors, which are generally accepted as indicative of a certain class, however, we make no representation or warranty whatsoever as to the provision of any service of which we are not the Supplier. Air New Zealand Holidays does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of any Supplier in connection with your Holidays Package pursuant to a contract between them and you (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over whom we have no direct or exclusive control. Where for any reason, a Supplier is unable to provide particular facilities or services, then that Supplier may be entitled, under its contract with us, to substitute comparable or equivalent facilities or services without incurring any liability to you. You agree that your sole recourse with respect to services provided by the Supplier shall be against the Supplier concerned.
Complaints and ClaimsIf you have cause to complain, please: (a) tell the relevant Supplier in the first instance; (b) if the problem cannot be sorted out this way, please contact our Air New Zealand Holidays Customer Care on +64 9 309 3243; (c) if the problem still cannot be resolved, then please notify us in writing: Customer Feedback, Air New Zealand Holidays, P.O. Box 92007, Auckland 1142, New Zealand. You should notify us in writing of all complaints as soon as possible and in any event no later than 42 days after you return home. This is to give us a reasonable opportunity to make appropriate enquiries and obtain evidence. If you do not follow this procedure, it will make it harder for us to resolve your complaint and this could prejudice any claim for compensation that you wish to make.
Force majeureWe will not be liable for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control including, but not limited to terrorism, war, civil disturbance, fire, floods, pandemics, epidemics, acts of God, acts of Government or any other authorities, accident to or failure of machinery or equipment or industrial action.
IndemnificationYou agree to defend and indemnify us, our representatives, agents, employees, directors, and officers from any claim, cause of action, or demand, in any action filed or commenced by a third party against us as a result of your breach of the terms or the documents made part of these Booking Conditions, your violation of any law or right of a third party, or the use of our site.
Limitation of liabilityIf we are liable for any loss or damage arising in connection with our offer or supply of services to you, and by law that liability cannot be excluded, our liability will be limited to the supply of the services to you again or payment of the cost of supplying the services to you again.
Law of contractThis contract is formed in New Zealand and is subject to the laws of New Zealand. Any claims arising out of our provision of services to you under these Booking Conditions will be governed by the law of New Zealand and any legal action arising under the contract shall be litigated only in the appropriate Court having jurisdiction in New Zealand. You irrevocably submit to the jurisdiction of the appropriate New Zealand Court.
AgentAir New Zealand Limited does not by virtue of its participation in any Air New Zealand Holidays product or by virtue of supplying any component of any Air New Zealand Holidays product represent itself as either contracting with any purchaser of a Holidays Package from Air New Zealand Holidays, or as having any other legal relationship with any such purchaser, save where Air New Zealand Limited participates as carrier in a Holidays Package and in such case, the contractual or other legal relationship (if any) with the purchaser shall solely relate to the supply of the air travel component of the Holiday Package. When Air New Zealand Holidays makes your bookings with the Suppliers we are acting only as a booking agent for the Suppliers.
Consumer Guarantees ActWhere you purchase or hold yourself out as purchasing our services for the purposes of a business the provisions of the Consumer Guarantees Act will not apply to the supply of such services.
No amendmentNo employee or agent of Air New Zealand Holidays Limited or Air New Zealand Limited has any authority to amend, cancel or otherwise alter these Booking Conditions. Air New Zealand Holidays is a product of Air New Zealand Holidays Limited (NZ).
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