We want our most frequent flyers to have an exceptional journey every time, starting even before they get on the plane.
If you are a Gold Elite, Gold, Silver or Koru member you will receive your own ePass. The ePass is an electronic tag that identifies you at our airport kiosks, boarding gates, and Koru Lounges.
When travelling within New Zealand, if you only have carry-on luggage, just scan the ePass at the gate when you go to board. If you have bags, scan the ePass at a kiosk. Collect your boarding pass, attach the printed bag tags and drop your bags on the bag drop belt. Remember to make sure your bag weighs less than 23kg.
Stick the ePass to the back of your mobile or anything else you can be sure you'll have with you at all times. Your personal ePass works on a radio frequency and only contains one unique code, which we use to identify you. We don't store any other information on your ePass so you can be confident all your personal information is safe.
If you need a replacement ePass, you can contact us to request a replacement; or as a Koru, Gold or Gold Elite member, you can also collect a new ePass from the Koru Lounge at Auckland and Christchurch domestic Airports.
Airpoints™ Gold Elite members receive five complimentary Koru Valet parking vouchers. Each one entitles you to one day's (24 hours) complimentary valet parking at Auckland, Wellington (up to 17 December 2011) or Christchurch Airports. Unfortunately valet parking at Wellington Airport is not available from 17 December 2011.
When you are at the airport and you wish to travel on an alternative flight, if a seat becomes available you will be given priority standby. Standbys are not available in conjunction with reward tickets or grabaseat™ and Smart Saver fares.
Silver members receive two complimentary one-entry lounge passes for all Koru lounges within New Zealand and all Air New Zealand operated International Lounges. The pass may be used when departing on the day of travel when travelling on eligible Air New Zealand ticketed and operated flights. All you need to do is present your Silver lounge pass to one of our lounge concierges. A Silver member may use both lounge passes for themselves and a travel companion departing on the same day of travel, at all Air New Zealand operated lounges if space is available, when travelling on eligible Air New Zealand ticketed and operated flights.
Gold members have access to all Koru Lounges within New Zealand and eligible Air New Zealand operated International Lounges prior to departure. They can also bring one guest into these lounges, subject to space, on Star Alliance ticketed and operated flights. In addition, they have access with one travelling companion to Star Alliance Gold Lounges worldwide. Access to United Red Carpet Clubs, US Airways Clubs and US Airways Envoy Lounges within the United States is only permitted when presenting a ticket or boarding pass in conjunction with international travel.
Gold Elite members enjoy the same lounge privileges as Gold members, with the additional right to bring up to five guests (subject to space) into Koru and Air New Zealand International Lounges or one guest into regional or Star Alliance lounges.
As a Gold Elite or Gold member, to access these lounges prior to departing on an eligible flight, you will need to present your Airpoints membership card, and you and your guests will need to present your same-day Air New Zealand or Star Alliance boarding passes at the lounge reception.
From 5 November 2012, we will be operating some late night services between Auckland and Wellington (NZ498 Auckland to Wellington and NZ499 Wellington to Auckland). Due to the late night operation of these flights, Koru Lounge access will not be available for customers travelling on these services. Check here to find out more about these late services.
Please Note: When transiting Los Angeles en-route to/from London - Heathrow on flights NZ2 and NZ1 the Air New Zealand Lounge is available to Business Class passengers only. Airpoints Gold Elite and Gold members may access the premium transit facility at Los Angeles Airport.
Koru Terms and Conditions apply.
Regardless of your class of travel, once boarding commences, you can board at your leisure on Air New Zealand and most Star Alliance flights.
If you are a Gold Elite member you can nominate a Gold Elite Partner to enjoy many of the same exclusive privileges as you do when travelling on Air New Zealand operated flights, even if you are not travelling together. With their Gold Elite Partner card, your partner will enjoy: access to Air New Zealand owned and operated lounges (with one guest) and our partner lounges*, premium check-in, additional baggage allowance, priority airport standby, priority boarding and priority baggage claim. To register your Gold Elite Partner, login to myairnz, and choose Partner information under myprofile, Or, if you've not logged in before, register now. Please note that your Gold Elite Partner pack will be sent to your registered address, and we ask that you pass this on to your nominated partner. Nominated partners do not need to reside at the same address as the nominating Gold Elite member. Please note Gold Elite Partners must be re-nominated each year. Please refer to our Airpoints terms and conditions for further information.
* Details of Gold Elite Partner lounge access information can be found here.