Smart Saver fares are non-refundable, but you can make changes to your booking by paying a change penalty plus service fees and any difference in fare price if your current fare is not available. See below for change restrictions.
You won't earn Airpoints Dollars when travelling on a Smart Saver fare, but you will earn Status Points2, making it easier to reach the next tier status level.
Terms & Conditions for Online Booking
- Tickets are non refundable and not transferable to another person
- Tasman Smart Saver fares may be changed right up to departure to another Air New Zealand Tasman or Pacific¹ fare. A fare upgrade is required for changes on the day of departure. Pacific Smart Saver fares may be changed up to the day before departure to another Air New Zealand Tasman or Pacific fare. Additional payments include:
- a Contact Centre or Travelcentre service fee of AUD $20 per person, per one way journey
- a change fee of AUD $100 per person, per ticket (child and infant fares exempt) Note - Change Fee waived if upgrading to Business Class cabin.
- any difference between the original fare and the upgraded fare when a change requires the purchase of a higher priced fare
- note: changes to limited life sale fares once sales have expired are only permitted by paying the difference to upgrade to a higher class fare plus the change fee of AUD $100
- Domestic New Zealand Smart Saver fares may be changed up to the day before departure to another Air New Zealand Domestic fare. Additional payments include:
- a Contact Centre or Travelcentre service fee of AUD $20 per person, per one way journey
- a change fee of AUD $50 per person, per ticket (child and infant fares exempt)
- any difference between the original fare and the upgraded fare when a change requires the purchase of a higher priced fare
- If you upgrade to a Flexi or Business Class fare, only the difference between the original fare booked and the upgraded fare is eligible for refund if the ticket is cancelled
- Smart Saver fares do not permit:
- earning of Airpoints Dollars with Air New Zealand or other frequent flyer points or miles with any of our partner airlines, however they do earn Status Points²
- purchase of Companion Tickets using Airpoints Dollars
- The fare level for children (2 - 11 years) is 75% of the applicable adult fare if accompanied by an adult 15 years or older
- One infant (0 - 23 months) not requiring a seat may travel with each adult at the infant fare level (free of charge for domestic New Zealand flights or 10% of the applicable adult fare for international flights), with subsequent infants travelling at the child fare level
- Smart Saver fares are one-way and may be combined with other fare types as follows:
Tasman Smart Saver fares
- for international travel may only be combined with other Tasman Smart Saver, Flexi Saver, Flexi or Business Class fares
- may not be combined with domestic New Zealand Smart Saver, Flexi Saver or Flexi fares. Domestic New Zealand add-on fares are available for travel within New Zealand in combination with Tasman Smart Saver fares
Pacific Smart Saver fares
- for international travel may only be combined with other Pacific Smart Saver, Flexi Saver, Flexi and Business Class fares
Domestic Smart Saver fares
- may only be combined with other domestic New Zealand fares
- may not be combined with international fares
- One stopover of up to seven days is permitted when travelling on a Pacific Smart Saver fare. Stopovers are not permitted when travelling on Tasman or domestic New Zealand Smart Saver fares
¹ Pacific fares are limited to those fares to the Cook Islands, Fiji, Niue, Norfolk Island, Samoa,Tonga and Vanuatu. While Air New Zealand also flies to New Caledonia and Tahiti, our fares to these destinations have different terms and conditions to the fares explained here.
² Flights booked in conjunction with Airpoints reward classes (x,i), and travel industry classes (n,r) and free tickets, prize competition tickets and tickets purchased using Fly Buys points are not eligible to earn Status Points or credit towards tier status.
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