Flexi Saver fares are non-refundable, but you can make changes to your booking by paying a change penalty plus service fees and any difference in fare price if your current fare is not available. See below for change restrictions.
Terms & Conditions for Online Booking
- Tickets are non refundable and not transferable to another person
- Tasman Flexi Saver fares may be changed right up to departure to another Air New Zealand Tasman or Pacific¹ fare. A fare upgrade is required for changes on the day of departure. Pacific Flexi Saver fares may be changed up to the day before departure to another Air New Zealand Tasman or Pacific fare. Additional payments include:
- a Contact Centre or Travelcentre service fee of AUD $20 per person, per one way journey
- a change fee of AUD $100 per person, per ticket (child and infant fares exempt) Note - Change Fee waived if upgrading to Business Class cabin.
- any difference between the original fare and the upgraded fare when a change requires the purchase of a higher priced fare
- Domestic New Zealand Flexi Saver fares may be changed up to the day before departure to another Air New Zealand Domestic fare. Additional payments include:
- a Contact Centre or Travelcentre service fee of AUD $20 per person, per one way journey
- a change fee of AUD $50 per person, per ticket (child and infant fares exempt)
- any difference between the original fare and the upgraded fare when a change requires the purchase of a higher priced fare
- If you upgrade to a Flexi or Business Class fare, only the difference between the original fare booked and the upgraded fare is eligible for refund if the ticket is cancelled
- Airpoints™ members will earn Airpoints Dollars when travelling on Flexi Saver fares
- The fare level for children (2 - 11 years) is 75% of the applicable adult fare if accompanied by an adult 15 years or older
- One infant (0 - 23 months) not requiring a seat may travel with each adult at the infant fare level (free of charge for domestic New Zealand flights or 10% of the applicable adult fare for international flights), with subsequent infants travelling at the child fare level
- Flexi Saver fares are one-way and may be combined with other fare types as follows:
Tasman Flexi Saver fares
- for international travel may only be combined with other Tasman Smart Saver, Flexi Saver, Flexi or Business Class fares
- may not be combined with domestic New Zealand Smart Saver, Flexi Saver or Flexi fares. Domestic New Zealand add-on fares are available for travel within New Zealand in combination with Tasman Flexi Saver fares
Pacific Flexi Saver fares
- for international travel may only be combined with other Pacific Smart Saver, Flexi Saver, Flexi or Business Class fares
Domestic Flexi Saver fares
- may only be combined with other domestic New Zealand fares
- may not be combined with international fares
- Stopovers are permitted as follows:
- when travelling on a Tasman Flexi Saver fare, one stopover is permitted for an additional AUD $30
- when travelling on a Pacific Flexi Saver fare, one stopover of up to ten days is permitted at no additional charge
- stopovers are not permitted with Flexi Saver fares for domestic New Zealand travel
¹ Pacific fares are limited to those fares to the Cook Islands, Fiji, Niue, Norfolk Island, Samoa,Tonga and Vanuatu. While Air New Zealand also flies to New Caledonia and Tahiti, our fares to these destinations have different terms and conditions to the fares explained here.
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