Flexi fares can be changed right up until departure. There's no change penalty to pay, although you'll have to pay the difference in the cost of the new fare (if any) plus a service fee. Please note your ticket is not transferable to another person.
Terms & Conditions for Online Booking
- Tasman and Pacific¹ Flexi fares may be changed to another Air New Zealand Tasman or Pacific fare right up until departure by calling 13 24 76. Domestic New Zealand Flexi fares may be changed to another Air New Zealand Domestic fare right up until departure by calling 13 24 76. Additional payments will apply as follows:
- a Contact Centre or Travelcentre service fee of AUD $20 per person, per one way journey
- where a change requires the purchase of a higher priced fare, the difference between the original fare and the upgraded fare is payable
- Tasman and Domestic New Zealand Flexi fares are fully refundable (unless previously upgraded from a Smart Saver or Flexi Saver fare when the amount paid for the Smart Saver or Flexi Saver fare remains non-refundable)
- Pacific Flexi fares are fully refundable when cancelled prior to departure (unless previously upgraded from a Smart Saver or Flexi Saver fare when the amount paid for the Smart Saver or Flexi Saver fare remains non-refundable). If cancelled and refunded after departure, a no-show penalty of 50% of the fare applies
- Tickets are not transferable to another person
- Airpoints™ members will earn Airpoints Dollars when travelling on Flexi fares
- The fare level for children (2 - 11 years) is 75% of the applicable adult fare if accompanied by an adult 15 years or older
- One infant (0 - 23 months) not requiring a seat may travel with each adult at the infant fare level (free of charge for domestic New Zealand flights or 10% of the applicable adult fare for international flights), with subsequent infants travelling at the child fare level
- Flexi fares are one-way and may be combined with other fare types as follows:
Tasman Flexi fares
- for international travel may only be combined with other Tasman Smart Saver, Flexi Saver, Flexi or Business Class fares
- may not be combined with domestic New Zealand Smart Saver, Flexi Saver or Flexi fares. Domestic New Zealand add-on fares are available for travel within New Zealand in combination with Tasman Flexi fares
Pacific Flexi fares
- for international travel may only be combined with other Pacific Smart Saver, Flexi Saver, Flexi or Business Class fares
Domestic Flexi fares
- may only be combined with other domestic New Zealand fares
- may not be combined with international fares
- Stopovers are permitted as follows:
- when travelling on a Tasman Flexi fare, two stopovers are permitted at no additional charge
- when travelling on a Pacific Flexi fare, one unlimited stopover is permitted at no additional charge
- stopovers are not permitted with Flexi fares for domestic New Zealand travel
¹ Pacific fares are limited to those fares to the Cook Islands, Fiji, Niue, Norfolk Island, Samoa,Tonga and Vanuatu. While Air New Zealand also flies to New Caledonia and Tahiti, our fares to these destinations have different terms and conditions to the fares explained here.
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