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9.1 SCHEDULES
We undertake to use our best efforts to carry you and your Baggage with reasonable
dispatch and to adhere to published schedules in effect on the date of travel.
However, to do so, we may need to use a substitute aircraft, and/or the services
of another Carrier or ground transportation operator ("Alternative
Carrier"). We may also be obliged to change the time of flights, often
for reasons beyond our control, and consequently, times shown in timetables
cannot be guaranteed and thus form no part of your contract of carriage with
us.
9.2 CANCELLATION AND RE-ROUTING
9.2.1 We reserve the right to substitute an aircraft and/or Alternative Carrier.
If we cancel a flight, fail to operate a flight reasonably according to the
schedule, fail to stop at your destination or Stopover, or cause you to miss
a connecting flight on which you hold a confirmed reservation on a Conjunction
Ticket, you shall have the option, subject to our agreement, either:
9.2.1.1 to be carried on another of our scheduled services on which space is
available in the same class, or where space is not available, on the services
of an Alternative Carrier, in either case without additional charge or refund
to you; or
9.2.1.2 to be re-routed to the next Stopover or destination shown on your Ticket
by our own services or those of an Alternative Carrier. If the fare and charges
for the revised routing are lower than what you have paid, we shall refund
the difference;
9.2.1.3 if neither of the above alternatives is acceptable to you, we will
make a refund or provide a credit in accordance with the provisions of 10.2
and we shall have no further liability to you.
9.3 If we are unable to provide previously confirmed space, we shall provide
compensation as required by any applicable law or pursuant to our denied boarding
compensation policy. (Further information is available from us on request).
9.4 Subject to Article 17 of these Conditions, nothing contained in this Article
9 shall affect any rights you may have under the Consumer Guarantees Act 1993
(New Zealand) if it is applicable.
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