The service fees below apply to members residing in Australia and Norfolk Island
| Fee description | Fee if paid via Service Centre (per person) | Fee if paid online (per person) |
| JOINING FEES | ||
| Residents of Australia and Norfolk Island | AU$50 | AU$50 |
| Air New Zealand Business travel | Fee waived | N/A |
| Koru Club members | Fee waived | N/A |
| Fee description | Fee if paid via Service Centre (per person) | Fee if paid online (per person) |
| TRANSACTIONAL SERVICE FEES | ||
| Member's Gifting Register | ||
| Adding a household member to your register (per person added) | AU$25/ 25 Gold Elite members - fee waived |
AU$25/25 Gold Elite members - fee waived |
| Adding an Airpoints member to your register (per person added) | No fee | No fee |
| Removal of a giftee from your register | No fee | No fee |
| Gold Elite Gifting | ||
| Registering a person as a Gold Elite gift recipient | No fee | No fee |
| Booking Fees - Air Rewards | ||
| Air New Zealand - New Zealand Domestic (per one-way journey) | AU$25/25 |
Fee waived |
| Air New Zealand - Short-haul¹ (per one-way journey) | AU$30/30 |
Fee waived |
| Air New Zealand - International Long-haul (per one-way journey) | AU$60/60 |
Fee waived |
| Upgrade request (per sector) | AU$25/25 |
Fee waived |
| Companion ticket - Short-haul¹ (per one-way journey) | AU$25/25 |
Not yet available online |
| Companion ticket - International Long-haul (per one-way journey) | AU$50/50 |
Not yet available online |
| Star Alliance and Partner Airlines (per booking) | AU$100/100 |
Not available online |
| Booking Fees - Non-Air Rewards | ||
| Per product booked | AU$25/25 |
Fee waived |
| Change Fees | ||
| Air New Zealand - New Zealand Domestic | AU$25/25 |
Not yet available online |
| Air New Zealand International Short-haul | AU$35/35 |
Not yet available online |
| Air New Zealand International Long-haul | AU$60/60 |
Not yet available online |
| Star Alliance and Partner Airlines (per booking) | AU$60/60 |
Not available online |
| Non-Air rewards | AU$25/25 |
Not available online |
| Cancellation Fees* | ||
| Air New Zealand (New Zealand Domestic and International) | According to the applicable fare rules | Not yet available online |
| Companion ticket | According to the applicable fare rules | Not available online |
| Star Alliance and Partner Airlines (per booking) | AU$100/100 |
Not available online |
| Non-Air rewards | Fees waived | Not available online |
| Fee description | Fee if paid via Service Centre (per person) | Fee if paid online (per person) |
| OTHER FEES | ||
| Annual account fee | AU$30 | AU$30 (offline relationship) AU$20 (online relationship) |
| Replacement of Airpoints member's card (per card) | AU$25/25 |
Not yet available online |
| Change of country of Residence** | AU$25/25 |
AU$25/25 |
| Request posted statement | AU$25/25 |
N/A |
| Replace lost paper ticket | AU$50/50 |
N/A |
For more information on Service Fees, please refer to the Airpoints Terms and Conditions.
All references to Airpoints Dollars shall be deemed to be references to Australian Airpoints Dollars.* Fees apply in addition to any penalties which must be paid in cash.
** If you change your country of residence to or from Australia more than twice in a 12 month period you will incur a service fee of $25 or 
25
Note: An online Airpoints account is only available to Airpoints members residing in New Zealand, Australia, United Kingdom, Canada, Singapore, Hong Kong, Japan and the Pacific Islands.
Where Fees are charged according to applicable fare rules, they may be paid only in cash.
¹Tasman and Pacific are services between New Zealand and Australia, the Cook Islands, Fiji, Norfolk Island, Tonga and Samoa.