What you can do with your booking online

Request seats

You can request seats for most Air New Zealand customers. Whether you've just made a new booking, or have a booking that was made some time ago, you can request seats online anytime before your flight.

Please note while we do our best to accommodate all seat requests, these are only confirmed at check-in since operational requirements may require seating to be reassigned. Seat request is not available for Seat only or Seat + Bag Tasman and Pacific bookings.

Upgrade product - New Zealand and Pacific Islands

If you’re booking for travel on our new Tasman and Pacific service, you can choose one of four products for each traveller: Seat, Seat + Bag, The Works or Works Deluxe. If you then want to upgrade your product type, you can do that with this upgrade product option.

For example if you had booked a Seat only product and then decided to take a checked bag, you can upgrade to Seat + Bag. Or if you had booked Seat + Bag and then wanted to also go for movies and a meal on the flight, you can upgrade to The Works or Works Deluxe.

If there’s more than one of you on the booking, you can mix up Seat, Seat + Bag and The Works between you, and still be seated together. On a return booking, you can also choose a different product on the way there and the way back.

Please note, it is important that you request your product upgrade on the website for the currency you used to purchase your flights.

For bookings paid in New Zealand dollars, please use our New Zealand website, www.airnz.co.nz, to upgrade the products in your booking.

For bookings paid in Australian dollars then use our Australian website www.airnz.com.au.

Upgrade product - Skycouch

If you’re booked to travel on our new Economy long-haul international service, you can choose to upgrade to our Skycouch with this upgrade product option. This option is currently only available on the Boeing 777-300 aircraft on our NZ1/NZ2 services between Auckland, Los Angeles and London Heathrow and v.v. for departures from 01 Apr 11 onwards.

Please note, it is important that you request your product upgrade on the website for the currency you used to purchase your flights.

For bookings paid in New Zealand dollars, please use our New Zealand website, www.airnz.co.nz, to upgrade the products in your booking.

For bookings paid in Australian dollars then use our Australian website www.airnz.com.au.

View, change or cancel booking

If you would like another copy of your ticket or would just like to view your booking online, you can do that by selecting this option (the booking must have been made on airnewzealand.com.au).

You can change your domestic New Zealand booking online subject to the following:

• Smart Saver fares may be changed only before the day of travel
• Flexi Plus fares may be changed any time before departure
• Changes may be made to the times and/or dates of travel; the origin and destination of flights cannot be changed online
• The booking must have been made on airnewzealand.com.au
• Changes must apply to all travellers in the same booking

Cancelling a booking online applies only to itineraries containing Flexi Plus, Tasman Flexi, Pacific Flexi, Global Flexi and Business Class (excluding Business Saver) fares. A full refund will be credited to the original form of payment you used to make the booking.

If the booking is for more than one traveller, then the flights for all travellers will be cancelled. If you want to cancel the flights for only some of the travellers on your booking, please call 0800 13 24 76 and have your ticket handy.

Details required to manage your booking

To use these options you will need to enter your family name and booking reference. You may also be asked for an email address and phone number.

Your booking reference can be found on your ticket, and has six letters and/or numbers the last of which is always “H”. If your booking was made through another website or travel agent, the booking reference may be described as Airline Ref, Ticket Number or Record Locator.

For seat requests or product upgrades, if you can’t find a valid booking reference on the documentation you were given, enter your family name and click continue (twice). We’ll then ask you for some other details to help locate your booking.